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firefox browser help

Ive tried reinstalling firefox because i am not able to download anything with this browser. I thought freshly installing firefox would fix the issue and allow me to do… (read more)

Ive tried reinstalling firefox because i am not able to download anything with this browser. I thought freshly installing firefox would fix the issue and allow me to download but it didnt. I also am tried to download an addon/extension, and that automatically fails to download. How can i fix this?

Asked by Qtip_69 2 weeks ago

Last reply by Paul 2 weeks ago

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Widevine CDM Not Installing

I have been trying to solve this for a few days now. I tried to watch Netflix when it said, "Firefox is installing components needed to play the audio or video on this pa… (read more)

I have been trying to solve this for a few days now. I tried to watch Netflix when it said, "Firefox is installing components needed to play the audio or video on this page. Please try again later."

I found out this was due to Widevine not being installed AT ALL on my browser for some reason. The plugins manager has been saying that it will "be installed shortly" for a week now. I already tried toggling DRM off and on multiple times. I already tried using troubleshooting mode. I already checked GMP preferences to make sure nothing relating to Widevine was set to 'false'. I already tried turning off my antivirus long enough to try everything again and still nothing has changed. I do not have any VPNs running either. I am attaching a screenshot of what the browser console shows when I toggle DRM off and on again and try to run Netflix. I am also attaching what the gmp toggles say. Please help me figure out what is wrong!

Asked by Om Turakhia 2 weeks ago

Answered by Om Turakhia 2 weeks ago

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Download failed. Please check your connection.

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solu… (read more)

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solutions such as changing privileges to reinstalling firefox entirely. I have checked other browsers on my computer and it is just firefox.

Asked by courtneyakira 2 weeks ago

Answered by jonzn4SUSE 2 weeks ago

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Why does CSV import ask for an address book FILE to be chosen from a file dialog?

I have created an entry in my Personal Address Book. When I am in that address book I click on the Import tab. I select CSV file. It provides me a File Dialog to select m… (read more)

I have created an entry in my Personal Address Book. When I am in that address book I click on the Import tab. I select CSV file. It provides me a File Dialog to select my CSV file. But then it provides me with a File Dialog to select an address book file. The address book I want to use is the one I am currently "in" in the program. But if I for some reason I wanted to import into another existing address book, I should either have to get "in" that one, or it Mozlla Thunderbird would list the address books it knows about as a selection.

It appears I am supposed to select the file that Mozilla Thunderbird created somewhere. From a search it appears (this is on Windows 11) from the App Store that is somewhere in ..\AppData\Local\MozillaThunder.MZL_h<numbers and letters>\LocalCache\<Roaming | Local>.

I don't understand why I am choosing a file that is already open in Mozilla Thunderbird?

Asked by simonsdash 2 weeks ago

Answered by Matt 2 weeks ago

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Firefox manual update with Linux Ubuntu

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The worl… (read more)

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

Asked by Jim 3 months ago

Answered by Jim 3 months ago

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Help: Migrate TB Portable to new computer

TIA , Time to Migrate TB Portable to new computer : I was advised that all need to do is Copy this Folder C:\ThunderbirdPortable to new computer . But that doesn'… (read more)

TIA , Time to Migrate TB Portable to new computer : I was advised that all need to do is Copy this Folder C:\ThunderbirdPortable to new computer . But that doesn't bring over all my email accounts . Pls , what else do I need to do ? Thanks...

Asked by Vern Mars 2 weeks ago

Answered by Vern Mars 2 weeks ago

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TB gui completely broken

Hi all. I had a hard drive failure and managed to mostly clone the old drive to a shiny new one. There were errors logged during the clone and TB appears to be a victim o… (read more)

Hi all. I had a hard drive failure and managed to mostly clone the old drive to a shiny new one. There were errors logged during the clone and TB appears to be a victim of those errors.

Win 11 x64.

When I launch TB I get the icon on the taskbar but no main screen. If I hover over the icon I see a small box with the TB logo top left where you’d expect it, and Home next to it. Clicking it has no effect. TB appears to be functioning because new emails are being filtered according to the Rules, as witnessed on my phone.

I tried reinstalling 115.11.1 with no change. So obviously somethings fubar with my profile. What is the best way to proceed? Obviously I’d like to avoid having to set up all my email accounts plus the associated rules etc if it’s possible. I use IMAP if it’s relevant.

Thanks in advance, Tony

Asked by tonyjover 2 weeks ago

Answered by sfhowes 2 weeks ago

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failed to check for update

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually … (read more)

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Asked by ETERNALVOID 2 months ago

Answered by James 2 months ago

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Gmail IMAP timeout

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to… (read more)

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to a folder on the gmail acount I get "Connection to server imap.gmail.com timed out" errors.

Asked by Paul Rowell 3 weeks ago

Answered by Paul Rowell 2 weeks ago

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Corrupted PDF Downloads from Intranet sites after 125.0.1 Update

Prior to update 125.0.1 corporate intranet users could download PDF files from our Line of Business applications / Webpages. Today after the latest update the PDF files … (read more)

Prior to update 125.0.1 corporate intranet users could download PDF files from our Line of Business applications / Webpages. Today after the latest update the PDF files download but are corrupted. The site was added to the trusted webpage without improvement.

Adobe Acrobat Reader could not open ********.pdf because it is either not a supported file or because the file has been damaged

Asked by Jeff@work 2 months ago

Answered by NoahSUMO 2 months ago

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firefox removal

duplicate of /questions/1448898 thread. When attempting to install a "clean" verison (delete old, install new) I get an error message about using the firefox removal too… (read more)

duplicate of /questions/1448898 thread.

When attempting to install a "clean" verison (delete old, install new) I get an error message about using the firefox removal tool. Where do I get it and how do I remove the old one and install a newest version?

Asked by Francis Mattero 3 weeks ago

  • Solved

Every download fails, including extensions

Hi there, On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to downloa… (read more)

Hi there,

On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to download one of these files it appears in the downloads window but immediately goes to the status "Failed". Any retry fails as well.

The same thing goes for extensions. I cannot download any extensions or plugins using my Firefox browser. Since I reinstalled Firefox I can now also not use Plex because Firefox can't install the required plugins.

I will attach screenshots of all the errors I get.

All of the above worked when I tried it on the Edge browser.

Firefox version: 126.0 Windows 11

Things I have tried to fix the issue:

  • Use the network connection from my phone instead of my home network
  • Disable firewall and windows defender
  • Reinstall Firefox
  • Refresh Firefox
  • Downgrade to version 125.0.1 and 122.0
  • Reset router to factory settings
  • Flush dns
  • Restart PC
  • Manually delete profile folder
  • Delete temp files
  • Change download destination
  • Disable "Block dangerous and deceptive content"
  • Troubleshoot Mode

Is Firefox using some other temporary folder for downloads?

Any ideas on how to fix this issue would be appreciated.

Thank you.

Asked by hawkes.j 4 weeks ago

Answered by hawkes.j 3 weeks ago

  • Solved

Pop3 Inbox displaying emails in groups and no subfolders

Hello, I installed Thunderbird using POP3 to download all emails from my Zoho Mail server to store them in my PC but although all emails appear now to be in the inbox, th… (read more)

Hello, I installed Thunderbird using POP3 to download all emails from my Zoho Mail server to store them in my PC but although all emails appear now to be in the inbox, there are no subfolders, emails are grouped according to subject titles and I cannot seem to find the latest email on the list. What can I do to display them chronologically by date and restore subfolders and archives? Upon lauching, this is what I get. Thank you

Asked by m.dominguez 4 weeks ago

Answered by david 4 weeks ago

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TB won't install after deleting old (corrupt) version

Win 10. Multiple email accounts, some gmail plus others. I had TB 115 something (it's uninstalled so not available to see). I run Firefox without issues. TB went complete… (read more)

Win 10. Multiple email accounts, some gmail plus others. I had TB 115 something (it's uninstalled so not available to see). I run Firefox without issues. TB went completely haywire, all email accounts disappeared, nothing worked (second time this year) but recovering was proving too difficult and I'd already spent a whole day on it. I decided to uninstall and install a fresh copy. First I copied the single profile to an external drive. Then I uninstalled TB. Then I ran Ccleaner to tidy up the remaining TB cache and other remnants, also cleaned the registry. I downloaded a new copy from Mozilla's site, ran the install file, The install dialog box offers the same install location as the previous location, same user. Upon clicking install, the dialog box disappears and nothing happens. I've tried this more than ten times now, including fresh downloads from Mozilla. The dialog box offers an alternative user as Administrator but that won't work because I don't actually have the administrator account set up with a password, and TB demands the password. I do not want to open a new user account just for TB. Any suggestions for working round this will be gratefully received.

Asked by jfdi 3 weeks ago

Answered by jfdi 3 weeks ago

  • Solved

CAN NOT find the file path location of Firefox.exe application.

Hello, James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate i… (read more)

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

Asked by jbab52 4 months ago

Answered by Paul 4 months ago

  • Solved

tried to import emails by changing local directory

my windows 11 was crashed and browsing was not working so i repaired my window, thunderbird lost all profiles and data from the program but all the emails and folders nam… (read more)

my windows 11 was crashed and browsing was not working so i repaired my window, thunderbird lost all profiles and data from the program but all the emails and folders names i had are visible in local directory, so i tried to setup new account and then change local directory to my old directory. i did this few times before and it worked perfectly but now this method is not working and only handful of emails imported i need help and solution, these are years of emails and very important last few weeks important emails are missing

Asked by Azeem 007k 1 month ago

Answered by david 1 month ago

  • Solved

Abort update after it downloaded but not installed yet

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even thoug… (read more)

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even though it was supposedly set to only install updates when you told it to, it downloaded and began the process of installing 115. So it's up and running now at 102, but says that when you restart, it will go to 115. Please don't tell me how wonderful 115 is; been there, done that, it's not my machine but it's someone near and dear to me who detests computers in the first place but has to use them so gratuitous changes are utterly unwelcome....

So is there a way to delete something and tell Thunderbird to just keep running 102 and not do the upgrade? If I have to reinstall 102 on top of the old profile, which contains many gigabytes of IMPORTANT mail, I can deal with that. I assume that the profile hasn't been munged yet by the update so I'm asking now. Thanks!

Asked by fred37 1 month ago

Answered by fred37 1 month ago