All Products Support Forum

After creating a IMAP email setup instead of the old pop3, I want to move my old folders over to the IMAP setup, but when clicking 'copy to', 'move to' or just simply dragging them nothing happens. No errors no nothing.

Whats wrong ?

-Kim

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download and the file downloaded can't be opened.

Thanks!

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

I have been getting the "new version available, download now nag for over 2 weeks, and I have the latest version. Still get this issue repeatedly every day. Starting to become an every hour nag to update and install latest version of Firefox. Refuse to use Microsoft Edge or Chrome, and will switch off Firefox too if not rectified.

I am no longer able to receive emails from my office 365 account(was originally a go daddy account). I am able to send emails out and its showing deleted emails for over 10 years ago. I just have nothing on inbox. I have taken everything out and reinstalled, even changed passwords. anyone have a idea how to fix.

thanks in advance

About a month ago, I created a Thunderbird account...or so I thought. I got a mailfence account. I didn't use it. Today I tried to download a Thunderbird account again, thinking I had done it incorrectly before. Again, it takes me to my prior mailfence account. Now it is asking me to pay for a subscription that I didn't want in the first place.

How do I get a Thunderbird account?

For the record, I went to Thunderbird.net to download it and just followed the prompts for a standard installation. I also restarted my computer. I selected "make this my default email." (I wasn't sure about that but I had tried not selecting it before and it didn't seem to work so I selected it a few minutes later.) Thank-you for your help.

One day last week one of three of gmail accounts stopped working in Thunderbird; I can’t send or receive email. I have not changed anything that I know of in either Thunderbird or the Gmail account.

I just checked the email account using a Chrome based browser and it works fine (sends and receives). I have attached three screen shots. Two in Thunderbird and one in browser.

The one from the browser shows I have Thunderbird I have given access to Thunderbird to my gmail account. From the two in Thunderbird one for signing in and the other one with the error and a broken robot drawing is what I get when I select next on signing in.

Help -> About "Failed to check for updates."

This has been going on for over a week. I have downloaded and applied the installation program multiple times (>3). The problem persists. What is going on, and how do I fix it? Thanks

I've received my new PC and will be migrating from my old PC (Windows 10) to the new PC with Windows 11.

I use local folders in Thunderbird to keep various projects separate and more easy to manage. I have copied the current Thunderbird profile on to an external hard disk, I have found the location of the local folders and they reflect the structure in the Thunderbird screen I see. Thunderbird has been unstable for a few weeks so I would prefer a clean install but don't want to lose a lot of content that I still need.

1. Is there a way to copy over just the local folders, eg export them, rather than the whole profile? I deliberately haven't cleaned the server recently so that I can get back emails that still are in the in_tray but once they are in local folders they disappear from the Yahoo server. 2. Is there anything else significant I should be aware of before migrating? There is a backup on Mozilla but I prefer a clean install.

Thanks in advance,

Anne

I had to reinstall Windows 10 home , a clean install (all data on discs are lost) I used the windows backup settings and revoverd that majority of my files but how can I recover the emails from Thunderbird ?

For the last week, Thunderbird hasn't downloaded the mails from my Strato account. I can still send mails, and read the mails when I log in to Strato. Thunderbird still downloads the mails from my other accounts. It worked fine until now, so I suspect the problem is related either to an automatic Thunderbird update or an automatic Windows (10) update.

Dear all,

We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I click the export option on FireFox, it will download the excel file but I can't open it on Excel. When I use the notepad to open the file to see the content, I found the file become HTML content. I can see the file on web broswer. I don't know why the file content will be change HTML content when I use the Firefox to download it.

Please help....

Andrew

Dear Friends at Firefox,

There is only one reason that i'm using Firefox less and less ; because of the download files options. When i choose the option to download to a particular location, inspite of that, most files get down loaded to the firefox download folder and i always have to go there and then copy or move it out to a location desired.

There is no easily vavilable info about that.

Would request some info and help for the same. i have tried all that i could from the current browzer settings and it has not helped.

Been a loyal fan of Firefox and would love to have this resolved.

Thank you,

Ashish

I'm attempting to install a plugin to my android device to test it with web-ext, but I'm getting the error `No Firefox packages were found on the selected Android device`. Running verbose, I found it running `adb shell pm list packages`, so I ran it myself, and got the next error `Shell does not have permission to access user 10`. I have to manually specify in the command to use user 0, but I am unable to do that with web-ext as far as I'm aware

phone: SM-A13 Android version: 13 OS: Linux Ubuntu web-ext version: 7.11.0

I created a compressed (zip?) file from my prior computer. I have not been able to figure out how to get the data from that file onto my new computer. My primary need is for my tasks and events calendar. I have been able to access email accounts without referencing the compressed/zip file. When I insert the flash drive, a message pops up asking me to "insert the last disk of the multi volume set" I don't understand this request. Thanks in advance for any help you can give me

For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed that the content-type is text/plain in the response to the request. I changed the content-type to application/octet-stream, but the error still persists

I made my account and signed in, but now Im stuck on the firefox account and help page, if I exit so I can browse, it logs me out and asks me to sign in again. why can't I browse?

Hi there,

I'm curious if it's possible to configure Firefox on your own to make it a portable browser. Specifically, I want to disable data encryption and machine ID checks. I know that some chromium-based browsers allow you to do this through specific switches that turn these features off, resulting in a fully portable browser. While I'm aware of third-party applications that offer ready-made solutions, I prefer not to use them for security reasons. I'd like to prepare my own version of Firefox.

I understand some may have security concerns, but I know what I'm doing. The files will be stored on an AES256 encrypted drive. Could anyone share insights or guides on how to achieve this with Firefox? Thanks a lot

PS.For those who might suggest using synchronization, I assume that, similar to Chromium, Firefox can't sync all plugin settings, and for me, plugins are essential—without them, it's not really a browser.