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Need help changing primary e-mail address on Mozilla support forum

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to s… (read more)

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

Asked by dg1727 2 months ago

Answered by dg1727 1 day ago

  • Solved

How to make FF findbar automatically search selected text?

Hi FF experts, On my old windows laptop, I remember that if I select something and press ctrl+F, it will automatically look for what I have selected. Now I get a new macb… (read more)

Hi FF experts,

On my old windows laptop, I remember that if I select something and press ctrl+F, it will automatically look for what I have selected. Now I get a new macbook, I find that this feature disappears: command+F will ignore my selected content and just start with my last search. Is this the expected behavior for Mac FF? Can I make it also automatically search my selected text?

FYI, I'm using the latest FF 90.0.2 on both laptops. Thanks!

Asked by he.jia.phy 1 day ago

Answered by cor-el 1 day ago

  • Solved

Paypal Packing lists prints left 2/3 and the remaining 1/3 on the right is blank

It seems that after the last update, 7/19/2021, PayPal generated packing lists only print the left 2/3 of the packing list image. The right 1/3 is completely blank. The … (read more)

It seems that after the last update, 7/19/2021, PayPal generated packing lists only print the left 2/3 of the packing list image. The right 1/3 is completely blank. The Address line on the top of the page and the cut here line on the bottom both print properly across the page.

Is this due to the latest update, perhaps a glitch? All the settings are set the same way as before the update.

All troubleshooting failed to fix this issue. The packing list prints properly in Msoft Edge.

Asked by r-simon 3 days ago

Answered by jscher2000 1 day ago

  • Solved

printing problems with new update

The last Firefox update has messed with my printer settings and the entire page (width) doesn't print on 1 page anymore. It completely cuts it off and doesn't print it. … (read more)

The last Firefox update has messed with my printer settings and the entire page (width) doesn't print on 1 page anymore. It completely cuts it off and doesn't print it. This happens in multiple programs when I print so it seems like it has to be Firefox and not any of the multiple programs. I've looked at the FF settings but nothing is jumping out at me as needing to be adjusted. Any help is appreciated. Thx

Asked by gmazzuca 4 days ago

Answered by jscher2000 4 days ago

  • Solved

Printing with Firefox is FAILED! Cannoit print the whoe page!

When I try and print a page - say a receipt from an Amazon purchase, or a medical bill, or anything else!!! - firefox will not print the $$s on the right side of the page… (read more)

When I try and print a page - say a receipt from an Amazon purchase, or a medical bill, or anything else!!! - firefox will not print the $$s on the right side of the page. It doesn't matter - when I select print - if I go to 70% (which i normally use) of if I go to 60% or 50%, the page prints, but the right side with the actual cost amount is missing. The full page DOES show in the print preview, but NOT on the printed page. Please help. I DO NOT like the new print window...may decide to - after many years - abandon Mozilla and Firefox. Lousy change several months ago in the Firefox print window and selection/option screen. It is REALLY aggravating and I, for one, do NOT like it. Please help me print the whole damned page. Thanks for the attention and a quick response. V/r, Dennis BTW, Win 10 Home, on a fast gaming desktop (works well), using Cox Communications as my cable provider for internet.

Asked by dennphill 5 days ago

Answered by jscher2000 5 days ago

  • Solved

Printing Problems after update

Hello Community, Upon updating Firefox today, some sites are cutting off the majority of the page and printing in the top-left corner. I've tried the following and none h… (read more)

Hello Community, Upon updating Firefox today, some sites are cutting off the majority of the page and printing in the top-left corner. I've tried the following and none have helped:

Close and reopen Firefox Refresh Firefox Uninstall and reinstall Firefox Restart my computer Print from the system dialog Print from the Firefox dialog Cleared all add-ons Print from a different computer with a different FF account Print to a different printer Print to PDF

I've attached the PDF (after converting to JPG as required by this page) which was printed through Firefox which shows the issue. The same page prints normally in Edge and Chrome. I printed the same page yesterday without issue and when I did the test from another computer with a different FF account, it printed normally, the browser updated and had the problem so it's definitely something with the most recent FF update.

This may seem minor in scope since it only effects certain sites but it's a huge problem for me as I print quite a few pages from this site daily for order processing. Thank you to anyone who can help!

Derek

Asked by derek48 1 week ago

Answered by AliceWyman 1 day ago

  • Solved

scale feature is not working correctly

Hey there ! i am working in hospital as Approval Coordinator using https://onlineservices.bupa.com.sa. Before sometimes Firefox was working 100% correctly, but after upda… (read more)

Hey there ! i am working in hospital as Approval Coordinator using https://onlineservices.bupa.com.sa. Before sometimes Firefox was working 100% correctly, but after update , i cannot able to print the document correctly. scale feature is not scaling document , moreover please include some ruler option under print preview screen, so that we can adjust the print. i have been using Firefox for more than 15 years.

Asked by Viki 1 day ago

Answered by jscher2000 1 day ago

  • Solved

View Page Info link is gone.

Until I updated to 88.0 64 bit, when I right clicked on a page there was a link to View Page Info right next to the View Page Source link. Now it is gone. I can get the… (read more)

Until I updated to 88.0 64 bit, when I right clicked on a page there was a link to View Page Info right next to the View Page Source link. Now it is gone. I can get the info page back by right clicking the padlock icon, clicking the arrow, then clicking more info but that is a real PITA. How do I get the link back on page right click. I am 100% sure that this was not done intentionally. That would be very silly and absurd to do.

Asked by PCZero 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Can't access my bookmarks in recent activity area in new tabs after I've dismissed them

In firefox new tabs settings, I wanted to check bookmarks option to see my bookmarks. so I did that and then in a new empty tab I was playing around and clicked on "dismi… (read more)

In firefox new tabs settings, I wanted to check bookmarks option to see my bookmarks. so I did that and then in a new empty tab I was playing around and clicked on "dismiss" option of one of the bookmarks in the recent activity area. and now I wanted it back but I can't get it :(. I've tried removing the website from bookmarks and then adding it again but still it's not shown in the recent activity area in new tabs.

Thanks

Asked by Muhammad 2 days ago

Answered by cor-el 2 days ago

  • Solved

Specific websites changing tab bar height (Bug)

Hi, I noticed that when I open a specific site, the tabs bar becomes huge, and when I close it, the bar goes back to its normal height. For example, it happens when I go … (read more)

Hi,

I noticed that when I open a specific site, the tabs bar becomes huge, and when I close it, the bar goes back to its normal height. For example, it happens when I go to this page: Problematic Site

I have no idea why it happens. I remember that it did happen before, but I only noticed now that it has something to do with having some specific pages loaded. So I know it has happened because of some other sites, but I don't remember which ones.

Even if I change the tab, the tab bar stays big, as long as the problematic page is loaded (even on the background).

This also happens in safe mode, so it's not because of my extensions, I imagine. Also happening on another laptop here.

Does anyone have any idea why this is happening?

Thanks,

Asked by brunomonteiro815 2 days ago

Answered by cor-el 2 days ago

  • Solved

Text in certain web pages became invisible

In Firefox 90.0.1 (64bit) Windows 10, the text in certain web pages, include the main news page of bbc.com has become completely invisible (no width but they are there). … (read more)

In Firefox 90.0.1 (64bit) Windows 10, the text in certain web pages, include the main news page of bbc.com has become completely invisible (no width but they are there).

I have disabled all extensions but the problem is still there. I have also tried turning off graphics acceleration but the problem still persisted.

However, if I start Firefox in Safe Mode then the problem goes away. How should I pin point the cause of the issue?

Asked by nibikibaba 3 days ago

Answered by nibikibaba 2 days ago

  • Solved

Numbers displaying sideways

So recently, when I open web pages, any numbers will display sideways. I reinstalled firefox, but this did not resolve. They appear correctly in other browsers (i.e., c… (read more)

So recently, when I open web pages, any numbers will display sideways. I reinstalled firefox, but this did not resolve. They appear correctly in other browsers (i.e., chrome). Does anyone know what I can do to resolve this? Thanks!

Asked by rdaufan 6 days ago

Answered by rdaufan 2 days ago

  • Solved

can't sign in to hotmail today

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! p… (read more)

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! please advise!! thanks ... k

Asked by karingK 1 month ago

Answered by FredMcD 2 days ago

  • Solved

Version 90.0.1 cannot select box for Delete cookies and site data when Firefox is closed

Browser has updated to 90.0.1 from 90 today. I cannot change the checkmarked box in front of the: 'Delete cookies and site data when Firefox is closed. Currently stuck as… (read more)

Browser has updated to 90.0.1 from 90 today. I cannot change the checkmarked box in front of the: 'Delete cookies and site data when Firefox is closed. Currently stuck as being checked. Restarting browser did not work.

Asked by Philip 2 days ago

Answered by cor-el 2 days ago

  • Solved

White text on white background

Dear Community, after one of recent Firefox updates I experience an issue with text display on certain pages. Some text is not visible because it is white on white backgr… (read more)

Dear Community, after one of recent Firefox updates I experience an issue with text display on certain pages. Some text is not visible because it is white on white background. The text is there, I can highlight it. I am using latest Firefox release as suggested by auto update. This white on white issue is regardless of selected Theme, even in dark theme it is white on white. Please have a look at the attached screenshots.

Asked by waldektroc 3 weeks ago

Answered by waldektroc 2 days ago

  • Solved

Flashing Black Box's

I get black flashing box's while having two different windows of firefox up upon moving my mouse the box's appaeare more frequently and get worse, I've disabled ALL add-o… (read more)

I get black flashing box's while having two different windows of firefox up upon moving my mouse the box's appaeare more frequently and get worse, I've disabled ALL add-on's and themes including hardware accelerations as per other threads with the same issue however mine persists, however when I enable safemode the problem stops. I've disabled all Add-on's and themes and even done the firefox restart view the File Menu and done a clean re-install on my Graphics Cards and it still persists. Any help would be appreciated.

Asked by Enyaron 3 days ago

Answered by Enyaron 2 days ago

  • Solved

Browsing some websites!

Dear Sir, I have problems browsing some specific sites like presstv.ir Last Linux update helped to remove this issue but recent Firefox update brought back the issue. I … (read more)

Dear Sir, I have problems browsing some specific sites like presstv.ir Last Linux update helped to remove this issue but recent Firefox update brought back the issue. I have therefore avoid latest Firefox update on my other computers but still want to highlight the issue. I also wonder if this has anything to do with the restrictions US government has put on such sites belonging to the government of Iran?

With regards, //Saeed M. Rad

Asked by saeed1 1 week ago

Answered by jonzn4SUSE 5 days ago

  • Solved

I am trying to disable the default dectionary

I am trying to disable the default el-GR dictionary of Firefox I try through setting without luck. Also I try to find here C:\Users\%USER5\AppData\Roaming\Mozilla\Firef… (read more)

I am trying to disable the default el-GR dictionary of Firefox I try through setting without luck. Also I try to find here C:\Users\%USER5\AppData\Roaming\Mozilla\Firefox\Profiles\goiedpyu.default-release\extensions but isn't there any other dictionary except that I installed manually from firefox add-ons.


I would like to disable it because sometimes (especially after updated) firefox swap to default

Asked by kainblock 3 days ago

Answered by kainblock 2 days ago