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Not Able to Upload

I have tried to upload files in several websites and the "upload" button isn't working. I tried in Safari and I'm not having this issue. It's an issue keeping me from wor… (read more)

I have tried to upload files in several websites and the "upload" button isn't working. I tried in Safari and I'm not having this issue. It's an issue keeping me from working. Does anyone know how to fix it?

Asked by drlinmorel 3 months ago

Last reply by george6996 6 days ago

Can not log into Last Pass extension with newest Firefox update

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click… (read more)

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click that, open the Last Pass page to sign in, then the icon turns red and functions. Now when I click the icon a frozen page comes up that never loads. I can sign in to the Last Pass webpage, but that doesn't turn on the extension.

Any advice appreciated - thanks!

Asked by washburnkristen 4 months ago

Last reply by rob.nash1984 1 week ago

Images not printing at correct size but rest of page is :-(

When I create a file to print in Firefox ( in this case from Etsy ) the preview looks ok but when the file is printed or saved as a PDF then the text parts of the file ar… (read more)

When I create a file to print in Firefox ( in this case from Etsy ) the preview looks ok but when the file is printed or saved as a PDF then the text parts of the file are ok ... but the images are much too large.

You can see this on the attached images ... how it should look and how its coming out!?

Any help gratefully received :-)

Asked by ed209 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Display driver crashes viewing rumble w/newley downloaded and installed 103.0.0

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version sa… (read more)

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version saw 103.0.1. Downloaded & installed it, tried same websites as yesterday, 3 in total, same problem.

Am using win7PRO, updated until Bill quit stopped supporting it. Have had NO problems with other vid platforms.......

Asked by gp952 1 week ago

Last reply by jonzn4SUSE 1 day ago

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 3 weeks ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Firefox crashing after RDP

Hi, When I connect to my desktop via RDP, Firefox is crashing on my desktop. It has began after updating to last versions. Current versions are Firefox 102.0, Windows 10.… (read more)

Hi,

When I connect to my desktop via RDP, Firefox is crashing on my desktop. It has began after updating to last versions. Current versions are Firefox 102.0, Windows 10.

Thanks.

Asked by sfk 1 month ago

Last reply by chorney.di 2 days ago

Camera use

My camera was working with this browser before and now it won't work. I have got to get some documents notarized and it requires facial recognition with my camera. … (read more)

My camera was working with this browser before and now it won't work. I have got to get some documents notarized and it requires facial recognition with my camera.

Asked by bushwacker98506 3 months ago

Last reply by Dropa 3 months ago

Verified By Amazon

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anyt… (read more)

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anything Amazon does, so if possible I would like it to be gone.

Asked by medicmarie 3 months ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Facebook Video call error

Hi, I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error. I h… (read more)

Hi,

I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error.

I have restarted both firefox and my laptop as well as ensured the camera and microphone are allowed for facebook but the error still persists.

This does not happen with the other browsers btw.

Hoping for a response on the matter.

Asked by chestersy.0315 1 day ago

Last reply by Joshua Xiong 1 day ago

Choose how to handle Downloads (Dev´s please let us keep the choice!)

This is related to: https://support.mozilla.org/en-US/questions/1370409 I´ve found out, that this Workaround seems to no longer to work since Ver. 101.0.1 (last working V… (read more)

This is related to: https://support.mozilla.org/en-US/questions/1370409

I´ve found out, that this Workaround seems to no longer to work since Ver. 101.0.1 (last working Ver.)

This is especially regarding Downloads triggered out of the embedded PDF Viewer in Firefox, when You click on the "Download PDF" Symbol.

Until this Ver. You could still bring back the "Choose What you want to do with the file" Window if You set the mentioned about:config setting to false (linked thread above).

I see this actually as quite crucial and almost a bug, since You will have departments with Workflows build around this. - Thank You for any insight or help

Asked by jipa20 2 days ago

Last reply by darthno2 2 days ago

Confirmation code email

Not receiving confirmation code email. I have checked the spam folder, am checking emails on three devices and have added the Firefox email to my contacts. Have tried 6 t… (read more)

Not receiving confirmation code email. I have checked the spam folder, am checking emails on three devices and have added the Firefox email to my contacts. Have tried 6 times.

Asked by dannyblay 3 days ago

Last reply by RobertJ 3 days ago

Magnet downloads

How do I set up a torrent client as my default magnet downloader on Firefox? Checking the "always use box" does no good because every subsequent time the same requirement… (read more)

How do I set up a torrent client as my default magnet downloader on Firefox? Checking the "always use box" does no good because every subsequent time the same requirement is asked. I'm sure this question has been asked a million times and I don't understand why ticking the box once doesn't solve the problem Any assistance would be appreciated. Thank you.

Asked by cagey.k 5 days ago

Last reply by adnanrapp551 4 days ago

Printing Problem: Print preview looks fine. Image not scaled when printed

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit. Text prints just fine but images (barcodes, etc) that need to be… (read more)

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit.

Text prints just fine but images (barcodes, etc) that need to be scaled down do not do so causing them to be truncated on the page.

I have cleared print settings and tried two different printers to no avail. The documents/images print correctly from Chrome. I have tried using the system dialog to print but this also does not correct the issue.

Any help is greatly appreciated as I currently cannot use Firefox for the essential daily task of printing packing slip / mailing labels.

Asked by gschertz 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Firefox version 103.0 causes Windows (intel HD) graphics driver to crash and restart repeatedly. Temporary fix = disable hardware acceleration in firefox

Firefox version 103.0 causes Windows (intel HD) graphics driver to crash and restart repeatedly. Temporary fix = disable hardware acceleration in firefox. I had to force … (read more)

Firefox version 103.0 causes Windows (intel HD) graphics driver to crash and restart repeatedly. Temporary fix = disable hardware acceleration in firefox. I had to force a shutdown by holding down the power button on my laptop to get out of this infinate loop. Mouse becomes unresponsive and does not appear or move after a few crash and restarts of graphics driver. One way to stop it early on is to close firefox by keep clicking the tab close x or top right firefox page close x. Problem only on one website that i listed below.

here is the windows events entry(i edited out my computer name)... Log Name: System Source: Display Date: 26/07/2022 18:14:11 Event ID: 4101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: edited out Description: Display driver igfx stopped responding and has successfully recovered. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Display" />
   <EventID Qualifiers="0">4101</EventID>
   <Level>3</Level>
   <Task>0</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2022-07-26T17:14:11.000000000Z" />
   <EventRecordID>1117438</EventRecordID>
   <Channel>System</Channel>
   <Computer>edited out</Computer>
   <Security />
 </System>
 <EventData>
   <Data>igfx</Data>
   <Data>
   </Data>
 </EventData>

</Event>

I have 5 of these events but the crash and restart happened many more times than that. I believe the first happened yesterday.

System details... Laptop Microsoft Windows 7 Professional SP1 64 bit - many updates installed but not the last years worth before EOL Kaspersky Total Security 21.3.10.391(j) Database release date 26/07/2022 15:02 Firefox version 103.0 (64 bit) Microsoft Internet Explorer 11.0.9600/18163. update versions 11.0.27 (kb3124275). Wifi internet via netgear dongle Intel HD graphics (this is either 2000 or 3000 or inbetween). Driver version: 9.17.10.4229. Driver date: 26/05/2015. Driver provider: Intel Corporation. Digital Signer: Microsoft Windows Hardware Compatibility Publisher. Processor Intel Pentium B960 Ram 16GB HDD 750GB around 15GB free

website i loaded in firefox that gives me this problem... cams.omexxx.com (note it is a pron site). I did not even click aree to terms.

To troubleshoot i did the following... 1) opened command prompt with admin priveledges and ran sfc /scannow it found no errors. 2) i reset all kaspersky settings back to default. 3) I refreshed firefox back to default settings. my addons were deleted after doing so and i did not add them back. 4) i uninstalled the intel hd graphics driver from device manager 5) i reinstalled the intel hd graphics driver downloaded and hash checked today same version as old driver. 6) even after the above problem remains 7) I tried loading the website that gives me this problem in microsoft internet explorer and i did NOT get the problem. 8) Done some google research online and then i went to... firefox menu - tools - settings - general - Performance - this was selected so i unselected it = Use recommended performance settings i unselected this option = Use hardware acceleration when available 9) I went to the problem website and i no longer got the problem/bug so now i have a temporary workaround/solution.

Please investigate and fix this at your end if you can or find out what is going on. Think about turning off hardware acceleration by default in firefox as it is obviously bug prone. This problem only started in the last couple/few days. Did the website in question change something in the last days? before that i accessed it with no problems. Did firefox update recently? I had not changed my intel driver until i got this bug. I have other event viewer errors here is an example of one that may or may not be relevant that has appeared a lot lately (it states atal error)...

- System

 - Provider 
  [ Name]  Schannel 
  [ Guid]  {1F678132-5938-4686-9FDC-C8FF68F15C85} 

  EventID 36887 

  Version 0 

  Level 2 

  Task 0 

  Opcode 0 

  Keywords 0x8000000000000000 

 - TimeCreated 
  [ SystemTime]  2022-07-26T19:25:32.755463700Z 

  EventRecordID 1117465 

  Correlation 

 - Execution 
  [ ProcessID]  800 
  [ ThreadID]  6412 

  Channel System 

  Computer edited out

 - Security 
  [ UserID]  S-1-5-18 

- EventData

 AlertDesc 70

Asked by thedillinger 2 weeks ago

Last reply by Krammig 6 days ago

Facebook scrolling?

I seem to have a problem on facebook with firefox. When I'm on the main wall and scrolling down reading stuff Firfox will keep scrolling and jumping downwards. Auto scrol… (read more)

I seem to have a problem on facebook with firefox. When I'm on the main wall and scrolling down reading stuff Firfox will keep scrolling and jumping downwards. Auto scroll is off and this only does it with firefox browser after a update. I tried other browsers on facebook and they do not do this. Has anyone else had this problem?

Asked by Steve Baker 3 weeks ago

Last reply by cor-el 3 weeks ago