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Firefox has stopped working in Windows 8.1
I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that … (read more)
I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature:
Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 73.0.0.7342 Application Timestamp: 5e3dd850 Fault Module Name: StackHash_f96d Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_E3_FROM_firefox+0x0000000000012DA7 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: f96d Additional Information 2: f96d8dfc5abfdb4955f2d95536ed83bc Additional Information 3: ac30 Additional Information 4: ac3018f570c0593619fc4cea353ba848