Showing questions tagged:

Had Firefox but now says signal cable

Gone from Chromecast to Firefox and had to do this through my phone, now says check signal cable to sorry dunno wat I'm doing but have wifi but only working for the main … (read more)

Gone from Chromecast to Firefox and had to do this through my phone, now says check signal cable to sorry dunno wat I'm doing but have wifi but only working for the main living room? Thanks if u can help 😁

Open

Downloaded thunderbird so it could get my outlook emails.

I can no longer use outlook due to being a basic BT email account user. Thunderbird recognised my account. But now says can find server. It may be my password is wrong in… (read more)

I can no longer use outlook due to being a basic BT email account user. Thunderbird recognised my account. But now says can find server. It may be my password is wrong in outlook, but it is so long ago, I have no idea of my original password. I’m using the BT Mail app on my iPad and iPhone which works fine, but want my past and present emails on my laptop as well. I’m using windows 10. Any help??

Open

I am experiencing an SMTP sending issue with Thunderbird on macOS.

Environment: macOS, Apple Silicon (aarch64) Thunderbird: 155.0.1 (aarch64), Release channel Email hosting provider: Hostinger SMTP server: smtp.hostinger.com SMTP c… (read more)

Environment:

  • macOS, Apple Silicon (aarch64)
  • Thunderbird: 155.0.1 (aarch64), Release channel
  • Email hosting provider: Hostinger
  • SMTP server: smtp.hostinger.com
  • SMTP configuration: Port 465, SSL/TLS, Normal Password authentication

Problem: Incoming email via IMAP works normally, but Thunderbird cannot send any outgoing email.

The error is either:

“The connection to Outgoing server (SMTP) smtp.hostinger.com timed out.”

or:

“Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hostinger.com failed. The server may be unavailable or is refusing SMTP connections.”

Troubleshooting already performed:

  • Webmail can send emails normally.
  • Thunderbird can receive emails normally.
  • SMTP settings and username have been verified.
  • Port 465 with SSL/TLS does not work in Thunderbird.
  • Port 587 with STARTTLS was also tested and does not work.
  • Tested with a different network/mobile hotspot — same issue.
  • Tested Thunderbird Troubleshoot Mode — same issue.
  • Updated Thunderbird from 155.0 to 155.0.1 — issue persists.
  • Direct TCP connectivity from the same Mac was tested successfully:

nc -vz smtp.hostinger.com 465 → succeeded

nc -vz smtp.hostinger.com 587 → succeeded

Therefore, the SMTP server is reachable from the Mac on both ports, and the same mailbox can send normally through Hostinger Webmail, but Thunderbird fails to establish/use the SMTP connection.

Since sending was working normally before the Thunderbird update and stopped afterwards without any SMTP configuration changes, this appears potentially related to the recent Thunderbird update.

Could you please advise whether there are any known SMTP/TLS/socket issues with Thunderbird 155.x on macOS, or any additional diagnostics/settings I should check?

Open

"Thunderbird can't connect to the server" Part 2

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectr… (read more)

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectrum server and also with sending messages. I've attached screenshots of the error messages.

Matt and David kindly posted some helpful responses. The problem then seemed to spontaneously solve itself and I breathed a sigh of relief. Then a few days later it re-appeared.

This time it's not quite as bad in that I'll get the error messages but then usually a few minutes later I can download the messages or send an email. But it's still a real problem.

I called Spectrum again and this time the rep was adamant that if I can still use the Spectrum webmail feature (and I can), then it's not a Spectrum issue.

Last time Matt asked about my antivirus. I use Windows Defender (and occasionally do a manual scan with Malwarebytes free version), so if I understood him right, I should be OK as far as antivirus interference.

Matt also suggested I set TB so that I download messages at startup and every 15 minutes. I was set to every 10 minutes so I changed it to 15.

Matt said for me to check the Activity Manager. I've attached a screenshot of what that showed a few minutes ago. But I should note that this was after an error message displayed but my email downloaded anyway.

Finally, Matt said I should check the Error Console (Control + Shift +J). I've attached a screenshot of that. He also said I should use the trash can to clear it, so I did. He then said to press Shift + F5 to attempt to get my messages. But on my laptop, F5 just dims the display so no dice on that. But I have a second laptop and F5 is "neutral" on that one so I tried it there. I didn't get any new error message.

However, one of the screwy things is that sometimes I get all my messages as normal, but only after the "Can't connect to the server" message displays. And that's what happened with my second laptop above.

I hope I've provided better info. this time. And I hope you gents can help me with this mess.

Thanks,

Andrew

Open 5 80

mobile.charter.net times out?

Thunderbird is losing connection with mobile,charter.net. The message from Thunderbird is 'connection to mobile.charter.net timed out' Inbox mail stops, and some of the … (read more)

Thunderbird is losing connection with mobile,charter.net. The message from Thunderbird is 'connection to mobile.charter.net timed out' Inbox mail stops, and some of the last mail has no content only the message header. This happens at the same time on Linux mint, Apple OSX and Win 10 pro with updates. When this incident only occurs with Thunderbird. The failure occurs for days at a time. Last outage was for 4 days. Started working again about 24 hrs ago and its just failed again. these are two separate email accounts. I also installed Outlook on the Win platform and Apple mail on Osx. They work just fine.

Open

authentication errors

I keep getting authentication failure while connecting to server for different accounts every time I start thunderbird. It's usually just one and sometimes 2 accounts tha… (read more)

I keep getting authentication failure while connecting to server for different accounts every time I start thunderbird. It's usually just one and sometimes 2 accounts that fail. When I click on the individual accounts they start working just fine. I get this for yahoo, gmail, outlook and a couple of others. Something to do with the initial start of thunderbird I think.

Open