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Hello,

I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't fix. - Samsung Galaxy SM-G965U running Android 10. - every error starts with java.lang.OutofMemoryError. - it never happens just on startup, just on auto fill, or some of the similar crash reports I've seen around here. - it does appear to be site-specific, but sometimes the site works and sometimes it does not: if I close the last tab after a crash, it will usually work for awhile. - Sync and disabling Add-ons doesnt fix it, although perhaps its worse with uBlock Origin enabled (not conclusively)

Thanks for any suggestions.

edited for clarity

I have a Blackview Tab16 (10" screen), which I bought last year; it was running Firefox quite happily until a couple of months ago. Now when I click on the icon, I get a sort of 'welcome' screen (with some message about a search widget?) for a fraction of a second, then FF closes and I get an error message saying 'Sorry. Firefox had a problem and crashed.' The version of FF is 126.0. I was told to try clearing the cache, but there is nothing there to clear! The tablet is running Android 12 / DoKe OS V3.0.

I have an 8" Blackview tablet which - despite needing to be plugged in to run all the time! - opens & runs Firefox perfectly happily. It's my main browser on my MacBook as well, and will run on my iPhone.

Hi,

Since I've installed the latest Samsung OneUI6/Android 14, Firefox keeps crashing randomly. There was a firefox update after (120.1.0, build #2015989146), but same behavior. When opening accessing a new url (either new tab or existing tab). No message displayed, simply closes. Everything is up to date, non rooted galaxy S23 ultra with Android 14/OneUI 6. Already cleared firefox app cache, uninstalled and reinstalled (this worked for a few hours, but it's back to same behavior).

Any ideas?

P

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.

Hi It is impossible to use Firefox on ios 17.2 because it continuously crash. Realle, the issue arise months ago Can you solve the issue or can you send me instructions in order to solve the issue? Regards Mario

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Hello, I've been having issues with the Firefox app on my Android ever since the most recent update on 4th of July. Whenever I tap the "tabs" button, the tabs viewer opens as always, but if I try to scroll and browse the tab, or if I try to close any of the visible tabs, the whole app crashes. Because of that, I can only switch between tabs by swiping, but it can be annoying if you're used to using many tabs like myself. I have cleared my cache multiple times and it didn't help. I am not too tech-savvy but is there any way to fix it? Thank you!

For months now, Firefox Mobile has constantly been getting "app has stopped responding" crashes and even hard crashes (multiple times per day) for Pixel users. There's already a bug report about it but the FF team's response is that they aren't going to do anything. They claim it's an issue with the kernel but no other apps / browsers on the Pixel have this problem.

This is beyond pathetic. Maybe this not-my-problem mentality is why Firefox has reduced to less than 1% penetration.

Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open new tabs. I tried to remove the app and reinstall again Firefox but without success at the moment I have the version 114.3. Do you have any suggestions on what I can try? I don’t know if this can help but Firefox focus and DuckDuckGo browser are working fine on my devices (I guess they share a good amount of the Firefox source code)

Thanks a lot Andrea

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usually receives the crash reports.

1cb54f1f-11f5-4fa7-9d97-b4bf58d29ac2 java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference

java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference at java.lang.String.valueOf(String.java:2924) at java.lang.StringBuilder.append(StringBuilder.java:132) at java.lang.Throwable.printEnclosedStackTrace(Throwable.java:709) at java.lang.Throwable.printStackTrace(Throwable.java:674) at java.lang.Throwable.printStackTrace(Throwable.java:735) at mozilla.components.support.base.ext.ThrowableKt.getStacktraceAsString$default(Throwable.kt:19) at mozilla.components.lib.crash.service.MozillaSocorroService.sendCrashData(MozillaSocorroService.kt:607) at mozilla.components.lib.crash.service.MozillaSocorroService.sendReport$lib_crash_release(MozillaSocorroService.kt:285) at mozilla.components.lib.crash.service.MozillaSocorroService.report(MozillaSocorroService.kt:5) at mozilla.components.lib.crash.CrashReporter$submitReport$2.invokeSuspend(CrashReporter.kt:70) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:96) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@6aec4f8, Dispatchers.IO]

The original bookmarks crash was this:

300e77b6-00e5-458d-ae84-d1202c866a1b java.lang.NullPointerException

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=9fd75a9f565c460b91e4977064d87e83

java.lang.NullPointerException at org.mozilla.fenix.library.bookmarks.BookmarkFragment.refreshBookmarks(BookmarkFragment.kt:103) at org.mozilla.fenix.library.bookmarks.BookmarkFragment$refreshBookmarks$1.invokeSuspend(BookmarkFragment.kt:14) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:214) at android.app.ActivityThread.main(ActivityThread.java:7400) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:491) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@26f4bf6, Dispatchers.Main]

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

firefox is crashing when i try to download some file. I gotta clear the app's data for it to work normally again, but this always happens when I try to download it again, also, the browser doesn't open after it crashes, only after I clear its data.

Firefox for Android version 119.0.1 Android 11 (64 bits)

Hello,

I have the latest version of Firefox (121.0 - 36782) on iOS 17.2 on iPad.

When I close the last remaining tab, Firefox crashes. When I open it again it asks if I would like to reopen the tab. I have been using Firefox on iPad for a while but this has been happening for several weeks. It is happening regardless of the website. It doesn't happen every time but very often.

I tried uninstalling and reinstalling Firefox. I have sync on (bookmarks and history but not open tabs).

Thanks for your help.

Frequently when I chose to close all tabs in Firefox, Firefox crashes. This happens independent of how many tabs I have open. When I close all tabs, this happens 40-50% of the time.

I've been using Firefox on my phone for about half a year, rarely updating the browser. I did it first time approximately 2 weeks ago and since then it started to crash frequently. The latest update hasn't resolved the issue.

Setup: - galaxy S23+ - latest Android version (13) - Firefox version 121.0.1 (Build #2015995071), fd4d251332+ GV: 121.0.1-20231230165955 AS: 121.0

I have more than 100+ tabs opened with a setting activated "Close tab: Never" and "Move old tabs to inactive". Has several plugins installed: - Ghostery - Decentraleyes - Search by Image - uBlock Origin - ClearURLs

I usually visit 5-10 websites a day, having multiple opened tabs to read later. Sometimes when I open a new tab, open the page, start scrolling, the browser slows down and then crashes. It doesn't show any error, just shuts down the app so I have to open it again.

Firefox for Andoird crashes every time tab listing opened. If I do "about:crashes" i see the attached list of crashes ...

"java.lang.IllegalArgumentException..."

Version is 130.0 (Build 2016041319)

I tried clearing cache but it didn't help.

Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I attached A Photo Of This Crashing Problem. Sir Please Fix The Problem As Soon As Possible. Thank You.

I am posting this issue at the request of E from Firefox's app developer feedback after I submitted an app review.

The app continues to be unstable on my Pixel 6a (latest OS, Android 13) after freezing up on what appears to be any heavily scrolled pages or those that create a heavy cache. This freezing then causes abrupt phone restarts shortly thereafter, but not always immediately. Usually the culprit seems to be linked to Facebook album viewing, Imgur albums with article-length descriptions, etc. The abrupt phone restarting occurs whether force stopping Firefox and clearing the cache right away or not (although the restarts seem to happen faster if I force stop the app). I have simply closed the app during the freeze, put my phone down, and come back minutes or hours later to it having restarted on its own.

In addition, open tabs have a tendency to lose their scroll spots on a non-infinitely-scrolling page (e.g. an article not requiring expanding) when the app is minimized but not closed. This is probably unrelated(?) and isn't as critical as the spontaneous restarts, however.

It looks like many Pixel 6a users have had this issue, although those support threads from 8-9 months ago have now been archived. Someone else mentioned scripts from the websites themselves may be to blame? Would be curious to hear of any specific fixes. Thanks!