All Products Support Forum

I will be trading in my phone and I wanted to continue to access the sync history. How do I get a copy of my history to transfer to my new phone? I will no longer have access to the info once my trade-in is disconnected from my account. Thanks

Okay i have lost all my bookmarks on my pc but i still have them on my mobile, doe anyone know how to export or save them all so i can reload them on the pc, thanks in advance

Hi so few days ago I broke my phone it's now completely unusable so now in this new phone I signed into Firefox and sure I got all my synced bookmarks and all but where are my saved tab collections?? That feature is so good which is why I saved like 30 tabs in there but none of them show up after sync please help!

Hi,

I have a plenty of tabs accumulated in my FF on Android, v119.1.1 (Build #2015984795), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0.

Within Tabs menu there is Share all tabs option. When clicked, the Save as PDF, Print, and typical android sharing options are presented.

Click on Save as PDF does nothing. Sharing to other apps works partially (text list is shared, but some parts of it are not kinks but a concatenated text of tabs titles combined together, not clickable, not https:// part).

The phone has lots of tabs, many of which are deactivated.

I want to backup them and review on bigger screen, but can't do that :)

Sharing to other devices connected via Mozilla account shares only subset of tabs, not sure about the logic, the most recent ones for sure + some deactivated but not all of them.

Hi there, I recently downgraded Firefox on my Android (5.1.1), as the new versions of the app became to get heavy.

I have logged in with my Account and am now trying to get the bookmarks synced. I have no Desktop right now to pair. The bookmarks and the Account are only available on my iPad, where FF is logged in and has the bookmarks synced.

Any ideas how I can fix this? Thanks for any help and regards, Dan

Hello, I need to know how to export my passwords from my mobile device without syncing to a desktop computer and doing it from there. How do I do that from my mobile device? Thank you.

I'm moving away from Brave for one reason:

- If you do not have brave sync on at least 2 devices and your device crashes, your bookmarks are lost.

Looking for a webbroswer with sync capability comparable to that of Google-Chrome, I remembered that Firefox exists.

And I have one question about it: How does its sync work? Let us say I am connected to my firefox sync account solely on my computer. And then my computer crashes and is unrepairable. Can I just log into my firefox account on another machine and get all my bookmarks back? (like in the case of Google-Chrome)????

Thanks!

Have installed Firefox on Windown 11 PC , Android mobile and Android tablet. Bookmarks seem to sync across devices but i like the speed dial feature as used on Vivaldi. This only appears to work on desktop as an add on but doesnt sync to the Android devices. I then discovered Collections on my Android phone which seemed ideal. Set it up and then found it didnt sync to any of the other devices. Can this be done. If not going back to Vivaldi. Very dissapointed as it seems to be a really fast browser.

There is no sign in button next to sync and save on my Ipad in the menu or under settings, I have spent over an hour on trying to sync my bookmarks with no response from mozilla. Support is very lacking.

Despite your suggestion in your prematurely-closed question at https://support.mozilla.org/en-US/questions/1415834 the Android app *STILL* doesn't have the Sync and Save Data option. This is v120.1.1 (you know, well after the Overflow Menu got BROKEN in the desktop version). I have NO idea what device you must be using to suggest scanning from the keyboard, but this phone has no such item. And scanning from the camera complains that I didn't scan from the non-existent option in the app.

Recently my Firefox browser updated, but my bookmarks didn't.

If I try about:profiles from the address bar, nothing happens.

How do I go about accessing other profiles and enhanced settings on Android.

I don't understand why my bookmarks are and other settings weren't migrated, or why before the update a warning wasn't displayed that the data would be lost or why it wasn't exported as plain text so that nothing was lost??

I did this once before when I got my new machine but lately my phone doesn't know any of my passwords so I tried synching again. Followed the procedure and everything appears honky-dory but my android phone still doesn't know any of my passwords.

I have checked both in every option in Settings and under my email address in the Firefox app on my android phone, there is no Sync and Save Data. I want to link my phone to my new laptop but it seems the tech gods wish to prevent me. Can anyone help?

Hello there,

I changed my Mozilla password and naturally had to log in again into my account on Android. The whole process worked flawlessly, I can get into my account, the device is shown in the active sessions, everything seems fine. However, when I open the settings on Android, Firefox tells me to log in into my account to sync the data - so I am simultaneously logged in and not logged in. I have restarted Firefox, restarted my phone, un- and reinstalled Firefox, nothing updates the app to finally acknowledge that I am logged in. Is there anything else I can do?

Recently (since iOS update to 17.3 perhaps?) the share menu from other apps does not show any of my other devices for me to send tabs to.

If I use the share menu to open in Firefox, then use the “send link to device” option there, the expected available devices do show up, and the send action does work (causes tabs to open on those other devices) when I choose them.

This is a recent regression. I want to be able to keep using Firefox on my desktop browser’s despite using a different browser on iOS, and a more cumbersome tab ingestion makes me less likely to continue doing that.

I'm moving to a new browser that works better for my needs, but I can't export my data using Firefox sync due to me not having access to a computer (my laptop is currently unusable). So, is there any way to export my data quickly without using Firefox sync? I looked this up already, but couldn't find any solutions. Hopefully you guys have a solution?

Thanks! Victoria ♡