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FF not shutting down properly, trys to open previous tab on start.

Hi; When I close FF (V96.01) it does not seem to close properly and when restarted trys, usually unsuccesfully, to reopen previous tab. I have , open previous tabs and wi… (read more)

Hi; When I close FF (V96.01) it does not seem to close properly and when restarted trys, usually unsuccesfully, to reopen previous tab. I have , open previous tabs and windows, unchecked in settings. I have tried both the X and exit. If I set, browser.sessionstore.resume_from_crash, to false in options it does not happen. as per https://support.mozilla.org/en-US/questions/1292610. But when I reset session restore to true the problem resumes. This makes me believe FF is not closing properly Win10 is up to date with all latest updates as is FF.

Is there a fix for this?

Asked by newdino 5 days ago

Last reply by Hansl67 10 hours ago

Crash on start, just after saved tabs are restored, presumably before or when the tab contents start loading

Crash also happens when passed the argument `-safe-mode`. Does not happen in new profile. Crash happens both in v96.0.1 and after downgrading to v95.0.1. Console output m… (read more)

Crash also happens when passed the argument `-safe-mode`. Does not happen in new profile. Crash happens both in v96.0.1 and after downgrading to v95.0.1. Console output mentions "Exiting due to channel error." I have not been able to find a way of increasing output verbosity.


$ ls -1 ~/.mozilla/firefox/Crash\ Reports/submitted bp-ae94ba15-6c3a-4479-bb81-ac4850220121.txt bp-be228ec2-dda3-4ec0-83b0-aa25a0220121.txt bp-f652f9d5-7e2b-45af-9804-1b43c0220121.txt bp-f83fe60a-7439-4ed5-ae61-4e44b0220121.txt


$ firefox

      1. !!! [Child][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

ExceptionHandler::GenerateDump cloned child 20567 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

Asked by Oddstr13 21 hours ago

Last reply by FredMcD 12 hours ago

  • Archived

I've had over 60 crashes in the last 24 hours and no idea what I'm doing to cause them.

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 2… (read more)

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 24 hours, including 6 in the process of writing this post. The crashes do not seem to be caused by any specific website or action, and they still occur in safe mode. It is becoming increasingly rare for Firefox to last more than a few minutes without crashing. Any information that would alleviate me of this problem would be greatly appreciated. Some error reports are listed below:

68629781-e276-4f4c-9dd1-00ee60200117 c99db3fa-03ae-4b5b-90b8-9aa3c0200117 bp-a3917ccc-02b7-4433-a279-136e40200117 72931ed9-4d79-4ee7-8954-28b830200117 eb1c3d21-f920-4c1d-a472-452530200117

Asked by X 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterpris… (read more)

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Asked by hbschofield 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Crash Again, Again

Hello, I love Firefox but it gives a lot of errors. Why does this cause problems? If I can't find a solution, I will delete Firefox. I need help! https://crash-stats.mozi… (read more)

Asked by 2fan1kar 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Upgraded FF to 73.0.1 and it broke https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new… (read more)

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new Dell Inspiron 3670 with FF 72.0.1 was working just fine. I upgraded to FF 73.0.1 and now these two web sites freeze. I have to shutdown FF and restart it to make them work. It worked fine with 72.0.1 and it works on my old Dell Inspiron with 72.0.1. I reloaded 72.0.1 on my new Dell and now these sites are working again.  ? ? ? ? ? I uninstalled Flashplayer and reinstalled it.

Asked by spikejones 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox crashes

Hello, I've been using Firefox just fine for years without any issues, however recently I ran firefox as Admin mode to test something and once started I noticed that a ve… (read more)

Hello,

I've been using Firefox just fine for years without any issues, however recently I ran firefox as Admin mode to test something and once started I noticed that a very old extension was resinatalled and shortly after Firefox crashed... When I started Firefox again everything seemed normal, till I opened Gmail and it asked me to login..so I started to open few more websites where my sessions is saved, and they all required me to login, that's when I knew that something wrong with the cookies happened, however history/bookmarks etc seems to be there

I did open "cookies.sqlite" with a sqlite browser software and it only returned 35 lines even though the file size is 2mb

Is there anyway I can recover the cookies? this is really important to me

Crash ID: bp-f056dca8-a031-4013-a087-a4cd00200404

Thanks!

Asked by Webdre 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes a few minutes after opening

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my in… (read more)

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my internet is stable as well as my hardware. I’ve already restarted the computer, uninstall and reinstalled Firefox, cleaned my temp folders, cleaned up my disk and cleared my browser history. Latest report ID: bp-1322df80-2a8e-4e2d-9212-ff0030200417

Asked by clarksimon 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox keeps crashing after installing Netnanny Version 10

Hi I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I unins… (read more)

Hi

I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal.

I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash.

I will appreciate some help with this.

Thanks and regards jB

Asked by jebetancur 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox freezes everyday with Mac OS 10.15.5 Catalina

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted th… (read more)

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted the app, reinstalled the app, restarted my Mac, over and over. Still the problem. I'm pretty sure I'm just going to permanently delete Firefox and use Safari... don't want to... but this is irritating. Why can't Mozilla Firefox get with Apple and fix this?

Asked by toenine 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Spinner spins, pages won't load after viewing page source

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?… (read more)

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?

Asked by DirCat 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (read more)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Asked by u.yilmaz91 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (read more)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Asked by Dave 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

strange bug with Facebook Messenger

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So fo… (read more)

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So for example if I want to write Facebook has a strange bug with Messenger what will show in the message line (and get sent upon entering) is k ange h MessFacebooha s a strbug wit enger

It doesn't happen with any other browser - I tested Brave, Vivaldi, & Opera. I kept the same # of other windows & tabs open. I have 8 gig RAM, no sign of maxing out from the Task Manager metrics.

Asked by thevolleyballer 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox cache buggy

Hello, Since v80 cache is completly buggy. It don't refresh pages when it changes. For me it's a bug and many of our customers working with Firefox have the same problem.… (read more)

Hello, Since v80 cache is completly buggy. It don't refresh pages when it changes. For me it's a bug and many of our customers working with Firefox have the same problem.

Working in websites backoffice (Joomla, Prestashop, etc ...) is now almost impossible ! We have to use CTRL-F5 each time we load or relaod a page ...

Is Mozilla technical team aware of this problem ??

Asked by pascal12 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Media control bug

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. Bu… (read more)

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. But system media pad always shows title and cover only of the very first track has been played.

Asked by 1ector 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Bookmark Toolbar is missing automatically every day !!

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the… (read more)

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the xulstore.json folder and the entire extensions folder to the profile folder, it doesn't work. Every time I quit Firefox and open it again, I lost all the customization of the toolbar ... I've seen all the posts on support, and nothing solves me ... What can I do? One of the reasons for not abandoning Firefox is its ability to customize with extensions, etc. But everything is lost .... every day !! w10 x 64, Home

Asked by Emmanuel 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox quits unexpectedly on pressing Esc in find box

Steps to reproduce: Sadly the problem is intermittent. It has happened 6X in the last week. Here are the steps I took immediately before FF unexpectedly quit 1) Ctrl-F t… (read more)

Steps to reproduce:

Sadly the problem is intermittent. It has happened 6X in the last week. Here are the steps I took immediately before FF unexpectedly quit

1) Ctrl-F to open Find in Page box 2) Type some text 3) Switch out of the browser 4) Switch back to FF (cursor is still in the Find box) 5) Press Esc to exit Find

Observed outcome: Firefox unexpectedly quits. When I open, I am able to restore previous session.

Desired outcome: Find box closes

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Name Firefox Version 84.0.1 Build ID 20201221152838 Distribution ID Update Folder Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 OS Windows_NT 10.0 19042

Asked by mozilla6 1 year ago

Last reply by cor-el 1 year ago