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  • Archived

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 10 months ago

Last reply by berlin 5 months ago

  • Solved

A Plague of Pop-ups asking me to renew my (non-existent) Norton subscription

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a viru… (read more)

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a virus has been found or a trojan detected. None of this is true. I have run scans on my system and there are no viruses and no malware. I have been into programs and deleted one or two programs i dont use, I have cleared my cache I have been into notifications and cleared that. Nothing I can do stops this avalanche of pop-ups (about 1 every 2 minutes). Can anyone help me please?

Asked by marc4000 3 months ago

Answered by Mark 3 months ago

  • Solved

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (read more)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Asked by atmaxwel 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

have bugs and being remotely hacked

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that… (read more)

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that it's really really annoying I needed some help I had please help guys thank you thank you

Asked by zoiemaediez2 4 months ago

Last reply by Daryl White 1 month ago

problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Default Private Tabs View Defers to Standard

I have been a user of Firefox Android for years, During all this time, I defaulted my Tabs View to the Private Tabs View for higher security. I would only move to a Stand… (read more)

I have been a user of Firefox Android for years, During all this time, I defaulted my Tabs View to the Private Tabs View for higher security. I would only move to a Standard non-Private Tabs View on rare occasions.

Now, suddenly in the past several days, when I select my browser, it no longer defaults to the Private View. Rather, it goes directly to the standard Tabs View and I must select the Private Tabs View manually. This occurs every time I exit my browser and return. Has there been a change recently applied that no longer allows me a Private Tabs View upon selecting my browser? If so, I do not approve. Just say'n Development team - not good! It's a step backwards in the product's design as it applies to user intuitiveness and security. Once set, I liked having my preference for Private Tabs saved without me intervening to manually select the option in every instance.

Asked by Bill Douglass 4 months ago

Last reply by Bill Douglass 4 months ago

  • Solved

How can I disable the warning message when connecting to an HTTP site

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered h… (read more)

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered here could be compromised. Learn More".

How can I turn this message off?

We are running Firefox in kiosk mode in the browser (on a Windows 11 PC), and they are logging into an HTTP site using a touch screen, but when they click into the username box, they sometimes miss touch where to enter this username and instead touch the link mentioned in the message. This then takes them to the Mozilla homepage, but because it is running in kiosk mode, they are unable to navigate back, and they are prevented from closing and restarting Firefox. This is why we need to turn the message off.

Asked by david.willis 4 months ago

Answered by david.willis 4 months ago

"Security Sandbox is disabled" pop up under toolbar

I recently opened Firefox to see a new flagged warning under my toolbar that says "The security sandbox is disabled. Your configuration is unsupported and less secure." … (read more)

I recently opened Firefox to see a new flagged warning under my toolbar that says "The security sandbox is disabled. Your configuration is unsupported and less secure."

I have gone into about:config and adjusted every security.sandbox element to see if that would change anything; it did not.

I am running on Windows 11 Home so I cannot install or properly run Windows Sandbox.

I would either like a solution to enable the sandbox once again, or just remove the notification from the toolbar.

Asked by Willow 2 weeks ago

Last reply by petrolxl 1 week ago

Firefox android is deceiving users

When you open firefox private mode, it says leave no trace. Assuring users that whatever happens in their private session, stays in that session, but this is a blatant li… (read more)

When you open firefox private mode, it says leave no trace. Assuring users that whatever happens in their private session, stays in that session, but this is a blatant lie and firefox knows this. Go to any site that has cookies, or user login, or something similar. login into the site. Than simply remove firefox from ram. Now open firefox again, go to private mode, and go to that site. Most of the time, it still remembers the user. This issue has been present for far too long, not addressed, still pushed to the users that it is safe to use. Instead of warning the users, it is promoting them to use it by saying leaves no trace in this new update. This is unacceptable.

Asked by easytoremember13285 4 months ago

Last reply by Paul 4 months ago

  • Solved
  • Archived

What Secure info is held by Firefox after I log into a secure web account

I log into a secure web account, use user ID and password, go through 3 rd party verification and gain access. When I logout it takes back to the sites Home page. If I … (read more)

I log into a secure web account, use user ID and password, go through 3 rd party verification and gain access.

When I logout it takes back to the sites Home page.

If I decide to login again by using the login icon the website immediately logs me backin with No requirement for user ID, Password or 3 rd party verification.

I am trying to determine is Firefox holding this information (User ID, Password and Third party verification code) and auto logging me in or have I not really logged out.

If I completely close Firefox this does not occur.

Asked by gwb2 8 months ago

Answered by Mutaz Awad 8 months ago

  • Solved

Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (read more)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Asked by rinaldop75 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved
  • Locked

pop-up blocker Inable

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text … (read more)

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text

Asked by SuMo Bot 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

"Your browser is being managed by your organization." I dont work in any organisation

In settings, it says Your browser is being managed by your organization. I clicked it and it led me to the policies page. In there it says Policy Name- Certificates, Poli… (read more)

In settings, it says Your browser is being managed by your organization. I clicked it and it led me to the policies page. In there it says Policy Name- Certificates, Policy value- ImportEnterpriseRoots and then true. I neither work in an organisation, nor I have any antivirus in my computer. Why is this happening?

Asked by pepethefrog733 2 months ago

Last reply by Balázs Meskó 2 months ago

  • Archived

Disable/Bypass Safe Browsing on Firefox android

Is there any way to disable or bypass the safe browsing filter in Firefox android? I'm trying to access a site that has been blocked as a "deceptive site" and there seems… (read more)

Is there any way to disable or bypass the safe browsing filter in Firefox android? I'm trying to access a site that has been blocked as a "deceptive site" and there seems to be no way to ignore or completely disable the warning.

Asked by Luadewi 11 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

Firefox deactivates and data not saved – Possible phishing or security risk”

Dear Mozilla Support, I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and … (read more)

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed

Asked by Mohammad k 6 months ago

Answered by Mohammad k 6 months ago