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  • Archived

Doesn't open website when clicking on link

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab… (read more)

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

Asked by howard.abrams 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

will not search

I can no longer search the internet and none of my bookmarks work..... I type in a search term and nothing happens. I have checked for the latest update, uninstalled and… (read more)

I can no longer search the internet and none of my bookmarks work..... I type in a search term and nothing happens. I have checked for the latest update, uninstalled and reinstalled it but that hasn't solved the problem.

I have Chrome and it works fine.

mike

Asked by mikep 1 year ago

Last reply by mikep 1 year ago

  • Archived

How to change main domain is not automatically shown in the search of Firefox browser in 2025 but the desired URL?

How to change main domain is not automatically shown in the search of Firefox browser but the desired URL? I have always typed "https://www.youtube.com/feed/you" in the … (read more)

How to change main domain is not automatically shown in the search of Firefox browser but the desired URL?

I have always typed "https://www.youtube.com/feed/you" in the URL bar both in firefox desktop and mobile and other Gecko-based browsers such as Zen, Floorp, Midori, Iceraven, Waterfox, Librewolf but dont know why it always shows up "https://www.youtube.com" as soon as I type "y".

I have not seen same behaviour in Chrome or Chromium-based browsers such as Edge, Opera, Vivaldi, as Chrome knows if I have visited "youtube domain" several times but not through "https://www.youtube.com/" but through "https://www.youtube.com/feed/you", then it shows me the latter, thus helps me in avoiding my few seconds of this bug or inconsistency.

Not limited to "https://www.youtube.com/" but to every other site such as Google.com or social media like Instagram, where I don't visit the homepage but my saved bookmarks page.

Can anybody clarify on this, if this is a bug or a gifted feature by Firefox devs?

And can we change this as this causes issues esp., for working people (I have recently shifted my Chrome data to a new Firefox profile so this is causing issues in working after MV3 drama) who visited direct URL not the one given or promoted or shown by browser. I dont like this and want to change it as it doesn't help me in anyways.

The most unfortunate thing is that we cannot cancel or reject or cut it out like Chrome does with "X" in the URL bar when it detects something which we dont know it to proceed with but Firefox, nah.

The biggest benefit is that it saves your time, helps you focus and avoid you waste your time, if the site has too many things to distract you from actual work. Like YouTube has great courses and podcast interviews and I have saved them and want to direct go there (https://www.youtube.com/feed/you), then I am saved from going to main page which has unwanted videos that will only take my time, losing my productivity. Is Firefox not concerned about our productivity, is Chrome only cares?

Do check 3 screenshots attached for better understanding, the 3rd one is from chrome.

https://connect.mozilla.org/t5/discussions/how-to-change-main-domain-is-not-automatically-shown-in-the/td-p/74907

Asked by Varnit Nigam 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

UI is not rendering some objects

Hello👋 I am using firefox developers edition on build 132.0b2 and my UI is not rendering correctly, the themes work but the objects like the bookmarks toolbar and the ref… (read more)

Hello👋 I am using firefox developers edition on build 132.0b2 and my UI is not rendering correctly, the themes work but the objects like the bookmarks toolbar and the refresh button and the home button even some of my extensions is not loading and other things also not loading, but fortunately I know the keyboard shortcuts for these functions and they are working just fine but all the buttons are just not there My device is a Dell Latitude E7450 and it has a normal core I5 5300U so it is not an x86 arm based processor I hope that you find a solution ASAP as I am really struggling with my browser like this and btw I really love your work and the products that you give Thanks for doing the hard work! bye

Asked by Kyrollos Safwat 1 year ago

Answered by Kyrollos Safwat 1 year ago

  • Archived

NetworkError when attempting to fetch resource.

Receiving this error from www.hertz.com (only) when using Firefox 132.0.2 on Win10. Other browsers (Chrome, Edge) do not exhibit this problem. I have tried both "Private"… (read more)

Receiving this error from www.hertz.com (only) when using Firefox 132.0.2 on Win10. Other browsers (Chrome, Edge) do not exhibit this problem. I have tried both "Private" and non Private modes in Firefox with no difference. Any thoughts or suggestions are greatly appreciated.

Asked by lalaustex 1 year ago

Last reply by lalaustex 1 year ago

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Different page size across different platforms: laptop vs. PC?

I'm logged in to my Firefox account, I visit (for example) ESPN.com on my PC. I adjust the size to fit my PC screen, then when I visit the same site on my laptop the webs… (read more)

I'm logged in to my Firefox account, I visit (for example) ESPN.com on my PC. I adjust the size to fit my PC screen, then when I visit the same site on my laptop the website doesn't look right so I have to size down, but then when I visit on my PC I have to size up again etc etc etc.

I want to individualize the size of webpages, how do I do that?

Asked by batboy42 1 year ago

Last reply by batboy42 1 year ago

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Issue loading images on specific site on Linux

Browsing works well on my Ubuntu/Linux 22.04.5 laptop except one site. Images are not loading. I can see it has js-errors which might be related. And that may be because … (read more)

Browsing works well on my Ubuntu/Linux 22.04.5 laptop except one site. Images are not loading. I can see it has js-errors which might be related. And that may be because some js files are being blocked. The site does work on my iphone though. And using Browserstack I can see it works with other OS.

The site is: knowledgecottonapparel . com

I've verified that others using Linux has the same issue, https://askubuntu.com/questions/1526728/issue-with-specific-site

Asked by ben170 1 year ago

Last reply by ben170 1 year ago

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marquee tag totally not working on firefox new update.

I have using firefox proudly from very early. But recently i have a big big problem with you new update. I am a software engineer and i need to develop various kind of so… (read more)

I have using firefox proudly from very early. But recently i have a big big problem with you new update. I am a software engineer and i need to develop various kind of software, but firefox last update 130.0 give me so much trouble. marquee tool not working my latest firefox update. Please help me, i have misguided for it. Please help me.

Asked by sourav.rabbi.j2ee 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Screenshot not downloading after selecting "save visible"

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up … (read more)

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

Asked by cmscharf 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

how to access a site that keeps sending an error message

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred du… (read more)

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred during a connection to www.idaan.gob.pa. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I could access it until about 1.5 years ago when I used it a lot. Now I cannot access it anymore but this is an official governmental site www.idaan.gob.pa so why cannot it accessed now? I cannot access if from any of my devices, including those with the most up to date windows and Apple versions.

What do I need to do? contacting the institution is out of question as the site works OK in that country, so it is a FireFox problem outside of the country. Please help. Thanks, Helena

Asked by fortunatomh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Long search

Hi! When I start browser it took a long time in search engine to find a result. And sometimes not find anything at all. It simply stops searching and the page seems to fr… (read more)

Hi! When I start browser it took a long time in search engine to find a result. And sometimes not find anything at all. It simply stops searching and the page seems to freeze. Furthermore, in the settings it says that "Your browser is being managed by your organization" and I don't know what that means or which organization it is. There is some document on the link and that's it.

Asked by mrBoj 1 year ago

Last reply by mrBoj 1 year ago

  • Archived

Firefox won't search

I have a Mac that was running Sequoia 10.14.7 I think. Firefox hasn't been giving search results since yesterday so I updated Firefox and restarted it. Still got blank pa… (read more)

I have a Mac that was running Sequoia 10.14.7 I think. Firefox hasn't been giving search results since yesterday so I updated Firefox and restarted it. Still got blank pages after updating. Firefox suggested re-installing so I did. I got no warning DURING installation that the newest version would not work with Sequoia. There was a light gray circle slash through the icon when I installed it, but have never see that when installing apps before. I was given an option to replace the original Firefox or install a second version, so I chose "replace," thinking I was keeping it simple. I updated Mac OS to Catalina 10.15.7--an action I've been avoiding due to all of my most important documents being on an older version of Word for Mac 2011, and TBH I resent having to pay for a subscription to access my Word & Excel documents for revision or printing, and don't like keeping my documents on the cloud...as required by newer versions of MS Office. Now I have Catalina & the newest version of Firefox and can't do the two most important things I need to do on my computer: Work with my Word docs and Firefox STILL PRODUCES BLANK SEARCH RESULTS PAGES. I've now essentially lost access to all my Office docs due to chain reaction fuster cluck resulting from a blank Firefox search page 2 hours ago. PLEASE ADVISE.

Asked by gcptq4vr89 1 year ago

Last reply by gcptq4vr89 1 year ago

  • Archived

Firefox Screenshots on Mac no longer upload to Sugarsync

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep … (read more)

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep my Mac Studio desktop (OS 12.6.3 Monterey) and Macbook Air (OS 13.3 Ventura) laptop in sync. I am running Firefox 133.0.

I have noticed that Firefox .png screenshots have not been uploading properly to Sugarsync for the last 6 months or so. In Finder a green tick appears which indicates that a file has been properly uploaded to SugarSync but when I go to the Sugarsync app I can see the following error message for such files "Waiting on upload from Mac Studio". This means that screenshots I take on my desktop do not go across to my laptop and vice versa.

I spoke to the very helpful tech support (Luis M, senior tech support) at Sugarsync today and he and his colleague were able to figure out that the problem has to do with the attributes of the saved .png files.

I will outline the issue in detail:

On a Mac you can examine the attributes of a file by doing the following: - right click on the folder in which your file is located and click "new terminal at folder". This opens a new terminal window - type the following: xattr -l and then drag and drop the file name from finder next to the "xattr -l" and then insert a space, a dot and a forward slash and press enter, i.e. myusername@NameOfMyComputer Foldername % xattr -l full path and file name ./

For example if I take a screenshot of the following URL: https://www.mlb.com/ and I save the screenshot in a folder I have named "Firefox Screenshots" it saves as as "Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball" on my computer. I can examine it's attributes in terminal using the steps outlined above:

myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-46-28\ The\ New\ York\ Times\ -\ Breaking\ News\ US\ News\ World\ News\ and\ Videos.png ./

When I click enter it generates a massive amount of information that looks like this: /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.quarantine: 0081;6753c517;Firefox;0F67116D-C970-45CB-A578-65EAFC93F6DD myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-48-02\ MLB.com\ The\ Official\ Site\ of\ Major\ League\ Baseball.png ./ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_Q?^data:image/png;base64,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 etc etc etc

The total output is over 19 million characters long due to the long alphabet soup that is generated. And this why Sugarsync is unable to properly upload the file.

You can retrospectively fix folders that contain .png files that will not properly upload to Sugarsync by right clicking on a folder, selecting "new terminal at folder" and typing the following: xattr -d -r com.apple.metadata:kMDItemWhereFroms ./

This fixes the attributes and the .png screenshots files immediately start to upload to Sugarsync. When you examine the attributes of the file again it shows the following:

/Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.quarantine: 0081;6753c575;Firefox;D5072DFA-9EE8-4EF1-9658-86263462F1CD.

Could the Firefox developers please look at this issue and liaise with Sugarsync?

Many thanks in advance.

Asked by Rohan 1 year ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Page not complete when switching tabs before page processes

When I click submit on a form and switch tabs before it completes processing and return to the tab after the page is not refreshed with the new page returned from the ser… (read more)

When I click submit on a form and switch tabs before it completes processing and return to the tab after the page is not refreshed with the new page returned from the server. However, the action has completed on the server. This only started happening in the last couple of weeks. Note: if I stay on the tab without switching it is fine.

Asked by john1133 1 year ago

Last reply by john1133 1 year ago

  • Archived

How can I automatically enable additional dictionaries on startup?

My localized FF came bundled with a builtin dictionary. I've added another one, but each time I have to manually enable it. Is it possible to have this extra dictionary … (read more)

My localized FF came bundled with a builtin dictionary. I've added another one, but each time I have to manually enable it.

Is it possible to have this extra dictionary be automatically enabled whenever FF starts up?

Asked by Michail Pappas 1 year ago

Last reply by Michail Pappas 1 year ago

  • Archived

Hover on tab does not show tab description after Firefox has been up for a while

What information that I can supply would be useful to help resolve the problem? I have seen the problem on both my old (ancient) Windows 10 desktop and new Windows 11 de… (read more)

What information that I can supply would be useful to help resolve the problem? I have seen the problem on both my old (ancient) Windows 10 desktop and new Windows 11 desktop. I have seen it on my Windows 11 desktop on version 129.0.2 and 130.0. I saw it first on the Windows 11 desktop as I am spending my time setting it up. But recently saw it on the Windows 10 desktop on 129.0.2. When I hover on a tab it highlights the tab (background lightens); but NO description or preview appears.

It works on both PCs when I first start Firefox.

Asked by Michel 1 year ago

Last reply by Michel 1 year ago

  • Archived

New Firefox option to edit PDFs is making it impossible for me to view them

Apparently there's a new PDF feature that shows up on the right in a sub-window whenever I try to view a PDF. "Now you can highlight your PDFs!" it screams. Unfortunately… (read more)

Apparently there's a new PDF feature that shows up on the right in a sub-window whenever I try to view a PDF. "Now you can highlight your PDFs!" it screams. Unfortunately I can't use it nor can I get rid of all the "real estate" that it takes up. I'm using a fully-updated FF browser on an ASUS E410 with Win11 H23. I've tried every possible option to change the FF magnification or my screen size. NOTHING WORKS. Before this thing intruded my space for viewing PDFs or changing PDF forms, everything was fine. Now I am forced to find another solution See attached.

Asked by Raj Seshu 1 year ago

Last reply by Raj Seshu 1 year ago

  • Solved
  • Archived

Certain videos within the Firefox web browser refuse to play with sound.

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine… (read more)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Asked by Anyelo 1 year ago

Answered by Anyelo 1 year ago

  • Archived

I can't take Full-page screenshots in Canvas/Instructure. Please help.

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its … (read more)

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its own tab, but it doesn't help.

When I use my phone to capture the entire page, it can work, but it's so narrow! Plus I have to continuously tap the "Scroll Down" button for the capturing process to capture more and more.

Can anyone please help? Thanks.

Asked by Mozilla cheese 1 year ago

Last reply by jonzn4SUSE 1 year ago