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Firefox keep crashing when multiple windows is open while on google meet

my firefox keep crashing when i join google meet and i need to do multitask so i open another firefox windows(private or not) it always crash few second after, i have tri… (read more)

my firefox keep crashing when i join google meet and i need to do multitask so i open another firefox windows(private or not) it always crash few second after, i have tried the trouble shoot mode its still crashing, even the new windows from SSO request do trigger my firefox to crash. when the browser crash it does offer me to restore my session

Open 1 1 32

Thunderbird hangs repeatedly within a minute after launched. No crash report. WER only.

Hello -- I'm hoping someone will be able to help! I'm running Thunderbird 140.9.1esr (32-bit) on Windows 10 Pro version 22H2 (OS Build 19045.6466) with an Intel Core i7 p… (read more)

Hello -- I'm hoping someone will be able to help!

I'm running Thunderbird 140.9.1esr (32-bit) on Windows 10 Pro version 22H2 (OS Build 19045.6466) with an Intel Core i7 processor.

Thunderbird suddenly started crashing repeatedly since yesterday. It ran long enough for me to install version 140.9.1esr, but still crashes repeatedly within a couple minutes of running the application, even if I don't do anything such as trying to reply to a message.

Please see below what I get in the Windows Event Viewer, pretty much the same for each crash. I have also pasted the contents of the following file (the others mentioned above don't exist).

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_thunderbird.exe_5d8d3f9d863d0b28eacbd2a393cdc3d04ef559_c250478b_deffcb88-26f8-4204-bffd-7e6fd5a2ea88

I've gone to Troubleshooting Information, I've "cleared startup cache", I've tired "Troubleshoot Mode" and still Thunderbird crashes. There's nothing in Crash Reports.

Any help would be truly appreciated!

Best regards,

Miles Montelius

==========

The program thunderbird.exe version 140.9.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2fe4
Start Time: 01dcc9b06a74fe27
Termination Time: 19
Application Path: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
Report Id: 1f27bed4-950e-4cf2-b2be-0e17b3c5bff0
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown
===========

Fault bucket 2206417569010378635, type 5 Event Name: AppHangB1 Response: Not available Cab Id: 0

Problem signature: P1: thunderbird.exe P2: 140.9.1.0 P3: 69d0a82a P4: aa1e P5: 134217728 P6: P7: P8: P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1ECA.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EDB.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EE9.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F19.tmp.txt \\?\C:\Users\Miles\AppData\Local\Temp\WER2554.tmp.appcompat.txt

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_thunderbird.exe_5d8d3f9d863d0b28eacbd2a393cdc3d04ef559_c250478b_deffcb88-26f8-4204-bffd-7e6fd5a2ea88

Analysis symbol: Rechecking for solution: 0 Report Id: 1f27bed4-950e-4cf2-b2be-0e17b3c5bff0 Report Status: 268435456 Hashed bucket: 6bb25f0f2ae99d39de9ec516c30b678b Cab Guid: 0

================================= Report.wer

Version=1 EventType=AppHangB1 EventTime=134203853995104936 ReportType=3 Consent=1 UploadTime=134203854012764044 ReportStatus=268435456 ReportIdentifier=deffcb88-26f8-4204-bffd-7e6fd5a2ea88 IntegratorReportIdentifier=1f27bed4-950e-4cf2-b2be-0e17b3c5bff0 Wow64Host=34404 Wow64Guest=332 NsAppName=thunderbird.exe OriginalFilename=thunderbird.exe AppSessionGuid=00002fe4-0001-0089-27fe-746ab0c9dc01 TargetAppId=W:00069140475b22fa6eb7e8a09288ccaa9eed00000000!0000296d4ceec558ce2477919ca1d55d16c4eb0ece48!thunderbird.exe TargetAppVer=2026//04//04:05:56:58!6df25!thunderbird.exe BootId=4294967295 TargetAsId=1039 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=6bb25f0f2ae99d39de9ec516c30b678b Response.BucketTable=5 Response.LegacyBucketId=2206417569010378635 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=thunderbird.exe Sig[1].Name=Application Version Sig[1].Value=140.9.1.0 Sig[2].Name=Application Timestamp Sig[2].Value=69d0a82a Sig[3].Name=Hang Signature Sig[3].Value=aa1e Sig[4].Name=Hang Type Sig[4].Value=134217728 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19045.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=aa1ee6b70f5730e6b2c3407f0286853a DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=d531 DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=d5313f546285bab3fbd31e098595851c DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=aa1e DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=aa1ee6b70f5730e6b2c3407f0286853a DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=d531 DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=d5313f546285bab3fbd31e098595851c UI[3]=Thunderbird is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\System32\USP10.dll LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[6]=C:\Program Files (x86)\Mozilla Thunderbird\mozglue.dll LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[8]=C:\WINDOWS\System32\sechost.dll LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[10]=C:\WINDOWS\System32\bcrypt.dll LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[12]=C:\Program Files (x86)\Mozilla Thunderbird\VCRUNTIME140.dll LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Thunderbird\MSVCP140.dll LoadedModule[15]=C:\WINDOWS\System32\GDI32.DLL LoadedModule[16]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[19]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[20]=C:\WINDOWS\System32\USER32.dll LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[22]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[23]=C:\Program Files (x86)\Mozilla Thunderbird\nss3.dll LoadedModule[24]=C:\WINDOWS\SYSTEM32\WSOCK32.dll LoadedModule[25]=C:\WINDOWS\System32\WS2_32.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Thunderbird\gkcodecs.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Thunderbird\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Thunderbird\xul.dll LoadedModule[29]=C:\WINDOWS\System32\shcore.dll LoadedModule[30]=C:\WINDOWS\System32\combase.dll LoadedModule[31]=C:\WINDOWS\System32\WINTRUST.dll LoadedModule[32]=C:\WINDOWS\SYSTEM32\ktmw32.dll LoadedModule[33]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[34]=C:\WINDOWS\SYSTEM32\PROPSYS.dll LoadedModule[35]=C:\WINDOWS\SYSTEM32\ncrypt.dll LoadedModule[36]=C:\WINDOWS\System32\MSASN1.dll LoadedModule[37]=C:\WINDOWS\SYSTEM32\NTASN1.dll LoadedModule[38]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[39]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[40]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[41]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[42]=C:\WINDOWS\System32\psapi.dll LoadedModule[43]=C:\WINDOWS\SYSTEM32\dwrite.dll LoadedModule[44]=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule[45]=C:\WINDOWS\SYSTEM32\dbgcore.DLL LoadedModule[46]=C:\WINDOWS\System32\SHELL32.dll LoadedModule[47]=C:\WINDOWS\System32\windows.storage.dll LoadedModule[48]=C:\WINDOWS\System32\Wldp.dll LoadedModule[49]=C:\WINDOWS\System32\shlwapi.dll LoadedModule[50]=C:\WINDOWS\System32\ole32.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[52]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[53]=C:\WINDOWS\System32\clbcatq.dll LoadedModule[54]=C:\WINDOWS\system32\napinsp.dll LoadedModule[55]=C:\WINDOWS\system32\pnrpnsp.dll LoadedModule[56]=C:\Windows\System32\Windows.UI.dll LoadedModule[57]=C:\Windows\System32\WindowManagementAPI.dll LoadedModule[58]=C:\Windows\System32\InputHost.dll LoadedModule[59]=C:\Windows\System32\TextInputFramework.dll LoadedModule[60]=C:\WINDOWS\SYSTEM32\wintypes.dll LoadedModule[61]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll LoadedModule[62]=C:\Windows\System32\CoreMessaging.dll LoadedModule[63]=C:\Windows\System32\CoreUIComponents.dll LoadedModule[64]=C:\WINDOWS\system32\wshbth.dll LoadedModule[65]=C:\WINDOWS\System32\netprofm.dll LoadedModule[66]=C:\WINDOWS\system32\NLAapi.dll LoadedModule[67]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL LoadedModule[68]=C:\WINDOWS\System32\mswsock.dll LoadedModule[69]=C:\WINDOWS\SYSTEM32\DNSAPI.dll LoadedModule[70]=C:\WINDOWS\System32\NSI.dll LoadedModule[71]=C:\WINDOWS\System32\winrnr.dll LoadedModule[72]=C:\Windows\System32\Windows.UI.Immersive.dll LoadedModule[73]=C:\WINDOWS\System32\npmproxy.dll LoadedModule[74]=C:\WINDOWS\SYSTEM32\WINNSI.DLL LoadedModule[75]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL LoadedModule[76]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL LoadedModule[77]=C:\Program Files (x86)\Mozilla Thunderbird\softokn3.dll LoadedModule[78]=C:\Program Files (x86)\Mozilla Thunderbird\freebl3.dll LoadedModule[79]=C:\WINDOWS\System32\MSCTF.dll LoadedModule[80]=C:\WINDOWS\System32\MMDevApi.dll LoadedModule[81]=C:\WINDOWS\System32\DEVOBJ.dll LoadedModule[82]=C:\WINDOWS\System32\cfgmgr32.dll LoadedModule[83]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL LoadedModule[84]=C:\WINDOWS\SYSTEM32\powrprof.dll LoadedModule[85]=C:\WINDOWS\SYSTEM32\UMPDC.dll LoadedModule[86]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[87]=C:\Windows\System32\wscapi.dll LoadedModule[88]=C:\WINDOWS\System32\urlmon.dll LoadedModule[89]=C:\WINDOWS\System32\iertutil.dll LoadedModule[90]=C:\WINDOWS\System32\srvcli.dll LoadedModule[91]=C:\WINDOWS\System32\netutils.dll LoadedModule[92]=C:\Windows\System32\Windows.Globalization.dll LoadedModule[93]=C:\Windows\System32\bcp47mrm.dll LoadedModule[94]=C:\Windows\System32\Bcp47Langs.dll LoadedModule[95]=C:\WINDOWS\SYSTEM32\dxgi.dll LoadedModule[96]=C:\WINDOWS\SYSTEM32\dwmapi.dll LoadedModule[97]=C:\WINDOWS\SYSTEM32\dcomp.dll LoadedModule[98]=C:\WINDOWS\SYSTEM32\mscms.dll LoadedModule[99]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll LoadedModule[100]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[101]=C:\WINDOWS\system32\twinapi.dll LoadedModule[102]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[103]=C:\WINDOWS\SYSTEM32\WINSTA.dll LoadedModule[104]=C:\WINDOWS\system32\directmanipulation.dll LoadedModule[105]=C:\WINDOWS\SYSTEM32\d2d1.dll LoadedModule[106]=C:\WINDOWS\SYSTEM32\XmlLite.dll LoadedModule[107]=C:\WINDOWS\system32\dataexchange.dll LoadedModule[108]=C:\WINDOWS\system32\d3d11.dll LoadedModule[109]=C:\WINDOWS\system32\explorerframe.dll LoadedModule[110]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll LoadedModule[112]=C:\WINDOWS\System32\WININET.dll LoadedModule[113]=C:\WINDOWS\SYSTEM32\SspiCli.dll LoadedModule[114]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll LoadedModule[115]=C:\WINDOWS\SYSTEM32\winhttp.dll LoadedModule[116]=C:\Windows\System32\rasadhlp.dll LoadedModule[117]=C:\WINDOWS\System32\fwpuclnt.dll LoadedModule[118]=C:\WINDOWS\SYSTEM32\avrt.dll LoadedModule[119]=C:\Windows\System32\Windows.Security.Integrity.dll LoadedModule[120]=C:\WINDOWS\SYSTEM32\LINKINFO.dll LoadedModule[121]=C:\Windows\System32\OneCoreCommonProxyStub.dll LoadedModule[122]=C:\WINDOWS\SYSTEM32\ntshrui.dll LoadedModule[123]=C:\WINDOWS\SYSTEM32\cscapi.dll LoadedModule[124]=C:\WINDOWS\SYSTEM32\policymanager.dll LoadedModule[125]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll LoadedModule[126]=C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll LoadedModule[127]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll LoadedModule[128]=C:\Program Files (x86)\Mozilla Thunderbird\libGLESv2.dll LoadedModule[129]=C:\WINDOWS\SYSTEM32\d3d9.dll LoadedModule[130]=C:\Program Files (x86)\Mozilla Thunderbird\libEGL.dll LoadedModule[131]=C:\WINDOWS\SYSTEM32\cryptnet.dll LoadedModule[132]=C:\WINDOWS\SYSTEM32\drvstore.dll LoadedModule[133]=C:\WINDOWS\System32\imagehlp.dll LoadedModule[134]=C:\WINDOWS\system32\rsaenh.dll LoadedModule[135]=C:\WINDOWS\SYSTEM32\dxcore.dll LoadedModule[136]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19045 OsInfo[3].Key=ubr OsInfo[3].Value=6466 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=2057 OsInfo[7].Key=geoid OsInfo[7].Value=242 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=223670134 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.3636.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=8174 OsInfo[19].Key=svolsz OsInfo[19].Value=231 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.6466.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=1a6da8dc-e1ef-4c46-89e4-4a56762ca494 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Thunderbird AppPath=C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe ReportDescription=A problem caused this program to stop interacting with Windows. NsPartner=windows NsGroup=windows8 ApplicationIdentity=BD651D92C43397BE7A26BAF48837601A MetadataHash=-60511867

Open 5 33

Pop ups (oauth authentication prompt) on Thunderbird which I can't remove

Every time I open Thunderbird, I get the attached pop-up which I can't delete except when I use control alt delete. It always comes back. How can I permanently delete it?… (read more)

Every time I open Thunderbird, I get the attached pop-up which I can't delete except when I use control alt delete. It always comes back. How can I permanently delete it? Thanks, Mark

Open 1 75

When Firefox Opens - a dialogue box appears -regarding AIXHost.exe

The dialogue box says "The application is exiting and cannot service this request" Nonetheless Firefox seem to be functioning as I would expect apart from the irritating … (read more)

The dialogue box says "The application is exiting and cannot service this request"

Nonetheless Firefox seem to be functioning as I would expect apart from the irritating appearance of the dialogue box that I have described.

I attached a scan of the dialogue box - how do I prevent it appearing and/or is it signifying anything important,

Windows 11 Home Version 25H2

Open 1 3

hi windows 10 is making firefox crash when I play on facebook

hi when I play on facebook june's journey the game starts to crash in several different ways, windows 10 is supposed to start on october but I have been having lots of p… (read more)

hi when I play on facebook june's journey the game starts to crash in several different ways, windows 10 is supposed to start on october but I have been having lots of problems on mine since they send the end agreement notice, I am a 76 grandparent and I am not interested in new changes I am ok with my computer as it is, I've paid for windows 10 when it came out, and i will not pay again for a new one. Appreciate all the help I can get from you and many thanks in advance for your help

Open 1 14

Thunderbird will load but immediately os 'Not Responding'

Whilst using TB the screen went white with dozens of little tabs along the top of the screeen with what look like page icons, as the app became 'not responding'. Re-loadi… (read more)

Whilst using TB the screen went white with dozens of little tabs along the top of the screeen with what look like page icons, as the app became 'not responding'. Re-loading didn't help - same screen. Re-starting didn't help. I uninstalled and re-installed TB but it is stil the same. Opening in Windows (11) safe mode produced virtually the same result except for a few seconds I was able to open the hamburger menu and select trouble shooting. Opened in trouble shooting mode showed several alerts of 'failed to connect with servers' (outlook.office365.com imap.gmail.com and Yahoo). Then it shut down as before 'not responding'. When open, TB is using some 80% of available memory., and I can only close it by using Task Manager. I'm a complete dunce at this stuff so, if anyone knows a way out of this hole, please use simple English! Thanks, Jeff

Open 9 22

Enough is enough.

1 stop popping up stuff everytime i open firefox, thats why i left google in the first place 2 shut up about ai no human with an actual brain cares 3 fix the memory leak … (read more)

1 stop popping up stuff everytime i open firefox, thats why i left google in the first place

2 shut up about ai no human with an actual brain cares

3 fix the memory leak that has been a problem for maybe a little over a year now, no extensions installed firefox crashes on a regular basis when not in focus.

Fix these things and ill come back. Till then, im done downloading firefox for my systems and my customers. Its unstable and unusable... In a time where theres barely any other option.

Youre pissing your userbase off.

Sincerely,

Disappointed.

Open 1 27

I am getting the "Thunderbird is already running, I hbut is not responding. The old Thunderbird process must be closed to open a new window." Recommended solutions are not working

I have followed all the other recommendations with, no luck. I am on Windows 11 and use Eset virus software. Thunderbird is not listed as running it Task Manager, and th… (read more)

I have followed all the other recommendations with, no luck. I am on Windows 11 and use Eset virus software. Thunderbird is not listed as running it Task Manager, and there is no Profile.lock (think that was what it was called) in the profile directory, and I have deleted the existing profiles and recreated it. I have uninstalled and reinstall Thunderbird, and I have rebooted my computer. I am frustrated and concerned I will loose saved emails and my address book! Help.

Open 3 20

In firefox every tab opens then crashes immediately

I have just reinstalled Windows 10 and now I cannot see my old firex=ox history from prior to the reinstall of Windows 10 Is there a solution and also i downloaded firefo… (read more)

I have just reinstalled Windows 10 and now I cannot see my old firex=ox history from prior to the reinstall of Windows 10 Is there a solution and also i downloaded firefox and now every tab crashes immediately

Open 1 19

19 crash reports in 3 days

Just got my repaired laptop back. Windows Home 23H2 build 22631.6199. Installed Firefox, synched my account. Firefox or a firefox tab have crashed 19 times in the last 3 … (read more)

Just got my repaired laptop back. Windows Home 23H2 build 22631.6199. Installed Firefox, synched my account. Firefox or a firefox tab have crashed 19 times in the last 3 days since the fresh install.

5 most recent submitted

Report ID Date Submitted bp-d5cc4d87-e2dd-4149-93ec-d91000260401 4/1/2026, 10:39 AM View bp-09b6f228-0b9e-4827-85e7-108df0260401 3/31/2026, 7:43 PM View bp-2edc9f85-37b3-4a37-8a1b-ed6390260331 3/31/2026, 11:03 AM View bp-df98c40c-38d4-4d41-ad0a-104430260331 3/31/2026, 10:59 AM View bp-5a3b7f96-699e-4096-98c4-411ab0260402 4/2/2026, 9:51 AM

Actually crashed while preparing this message. What to do?

Open 1 23

Firefox Crashes on Pinetools.com Photo Editing Site

I was attempting to use the Pinetools.com photo editing site on Firefox for Android, and it sent Firefox into a crash loop - I had to uninstall and reinstall. I was able … (read more)

I was attempting to use the Pinetools.com photo editing site on Firefox for Android, and it sent Firefox into a crash loop - I had to uninstall and reinstall. I was able to replicate this one more time. Here's exactly how it went down:

  • went to https://pinetools.com/add-noise-image
  • uploaded and filtered the photo
  • "right"/long-clicked it to open the edit in a new tab, which immediately sent Firefox into a crash loop
  • uninstalled and reinstalled Firefox when it became clear that closing the app wasn't solving the problem
  • replicated the above steps, to the same result
  • uninstalled and reinstalled Firefox again.

I have uBlock Origin and Privacy Badger, and reinstalled them both times - is there any chance I could have put my device/info at risk?

Open 3 44

thunderbird opens then the screen locks with a rotating colour circle.

good morning , I am using a mac mini 8 gb ram and the latest ios, avg antivirus and vpn. Following the latest ios update in feb/2026 thunderbird opens then locks with a r… (read more)

good morning , I am using a mac mini 8 gb ram and the latest ios, avg antivirus and vpn. Following the latest ios update in feb/2026 thunderbird opens then locks with a rotating color circle and force quit is needed to close it. Emails are via the imap and smtp protocols, with both not being recognised by the server. Can you help, I need access to files from thunderbird. Can this be done offline, avoiding the server problem. thank you for your help. Jeff

Open 2 40

Capturing Logs after Running Troublshooting Mode

I had an issue where my browser disappeared. Here are specifics for my installation. Name Firefox Version 142.0.1 Build ID 20250827004350 Distribution ID raspberrypi… (read more)

I had an issue where my browser disappeared. Here are specifics for my installation.

Name Firefox Version 142.0.1 Build ID 20250827004350 Distribution ID raspberrypios User Agent Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0 OS Linux 6.12.62+rpt-rpi-2712 #1 SMP PREEMPT Debian 1:6.12.62-1+rpt1~bookworm (2026-01-19)


I relaunched and then restored previous session. After that, I searched open tabs, but when I selected a tab that was reported to be opened,  it was not restored. I went to troubleshooting mode and it worked fine suggesting some issue with an extension.  What, if any logs could I capture to help debug? thanks
Open 1 59

Firefox keeps crashing on Xiaomi phone

Hello, I've noticed that recently that Firefox seems to repeatedly crash on my Xiaomi phone quite frequently. It's a Xiaomi 15 Pro on HyperOS 3.0.7.0, and here are some o… (read more)

Hello,

I've noticed that recently that Firefox seems to repeatedly crash on my Xiaomi phone quite frequently. It's a Xiaomi 15 Pro on HyperOS 3.0.7.0, and here are some of the crash reports:

cde527a0-cc83-48d3-903f-951ad3d8e7e1 java.lang.OutOfMemoryError: Failed to allocate a 113430304 byte allocation with 33554432 free bytes and 97MB until OOM, target footprint 199480736, growth limit 268435456


java.lang.OutOfMemoryError: Failed to allocate a 113430304 byte allocation with 33554432 free bytes and 97MB until OOM, target footprint 199480736, growth limit 268435456

   at java.util.Arrays.copyOf(Arrays.java:3785)
   at java.io.ByteArrayOutputStream.toByteArray(ByteArrayOutputStream.java:211)
   at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:24)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:70)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13)
   at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndspatched(Undispatched.kt:19)
   at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:78)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:53)
   at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
   at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:122)
   at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4)
   at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3)
   at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:94)
   Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@bf8206, androidx.compose.runtime.BroadcastFrameClock@1cc60c7, StandaloneCoroutine{Cancelling}@a6c06f4, AndroidUiDispatcher@ed57e1d]


e0d3fa76-8868-48e4-8d6e-f66671ba8b50 java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 33554432 free bytes and 120MB until OOM, target footprint 176034208, growth limit 268435456


java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 33554432 free bytes and 120MB until OOM, target footprint 176034208, growth limit 268435456

   at java.util.Arrays.copyOf(Arrays.java:3785)
   at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120)
   at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95)
   at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156)
   at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:19)
   at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:70)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13)
   at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndspatched(Undispatched.kt:19)
   at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:78)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:53)
   at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
   at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:122)
   at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4)
   at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3)
   at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:94)
   Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@f557b89, androidx.compose.runtime.BroadcastFrameClock@7ff878e, StandaloneCoroutine{Cancelling}@8ee2baf, AndroidUiDispatcher@7121bbc]


94125fa2-317a-47de-a689-dc7d3fa5f15e java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 31855720 free bytes and 30MB until OOM, target footprint 268435456, growth limit 268435456


java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 31855720 free bytes and 30MB until OOM, target footprint 268435456, growth limit 268435456

   at java.util.Arrays.copyOf(Arrays.java:3785)
   at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120)
   at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95)
   at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156)
   at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:19)
   at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:70)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13)
   at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndspatched(Undispatched.kt:19)
   at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:78)
   at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:53)
   at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
   at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:122)
   at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4)
   at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3)
   at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:94)
   Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@5cc155a, androidx.compose.runtime.BroadcastFrameClock@402b38b, StandaloneCoroutine{Cancelling}@5cfc68, AndroidUiDispatcher@cef5881]


   c31407a8-aa18-4415-839b-a5323a693c3d
   java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 57411112 free bytes and 54MB until OOM, target footprint 268435456, growth limit 268435456
   ----
   java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 57411112 free bytes and 54MB until OOM, target footprint 268435456, growth limit 268435456
       at java.util.Arrays.copyOf(Arrays.java:3785)
       at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120)
       at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95)
       at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156)
       at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:19)
       at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21)
       at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:70)
       at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13)
       at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndspatched(Undispatched.kt:19)
       at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:78)
       at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:53)
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:122)
       at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4)
       at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:94)
       Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@46e4c17, androidx.compose.runtime.BroadcastFrameClock@eef9804, StandaloneCoroutine{Cancelling}@36d21ed, AndroidUiDispatcher@1bd822]
Open 3 102

Firefox close randomly and forget my open tabs

My firefox has been closing while I am away from my computers. I have a few computer running linux (Ubuntu 24.04) and one in mac osx (Big Sur). Usually, I can start firef… (read more)

My firefox has been closing while I am away from my computers. I have a few computer running linux (Ubuntu 24.04) and one in mac osx (Big Sur). Usually, I can start firefox and it will remember my tabs which is annoying but still manageable. However, once in a while, (which happened yesterday), all the firefox closed on all the computers and it forgot my tabs when I start firefox again.

I have already set app.update.auto to false on all of the firefox instance prior to this incident to avoid firefox update would close out firefox itself. So if anyone has any idea of what to check to see why firefox keep closing and/or why once in a while it will not remember my tabs, I would really appreciate it.

Open 1 48

Thunderbird will not load after Windows update

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success. It says: Thunderbird i… (read more)

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success.

It says: Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

I've rebooted the PC, shut down the PC, ended the task and still nothing. It seem that Thunderbird didn't shut down correctly and the system still thinks that it's open and running. Anyone know how I can fix this issue?

Thanks,

Gregg

Open 4 228

Firefox crashing when downloading file

Hello, I would like to report a potential bug in Mozilla Firefox related to recent updates. After downloading a PDF file and opening it directly in the browser, the tab c… (read more)

Hello,

I would like to report a potential bug in Mozilla Firefox related to recent updates.

After downloading a PDF file and opening it directly in the browser, the tab crashes. Following this crash, it becomes impossible to open any files (regardless of file type) within the browser — every attempt results in another tab crash. The crash report cannot be reviewed, as the tab fails immediately and can only be closed.

As a temporary workaround, changing the default PDF handler to an external application prevents the issue. However, this is not a viable solution for us, since some of our internal systems require PDFs to open directly in the browser after download.

We have verified that this issue does NOT occur in version 148.0.2 — everything works correctly there. However, after updating to version 149.0, the problem reappears consistently. Firefox also automatically updates after synchronization, making it difficult to remain on a stable version.

According to the release notes, there were changes in PDF handling in recent updates, so this may be related to a technical regression.

Could you please investigate this issue or advise on a proper fix or workaround?

Best regards, Daniel Mazur VanityStyle IT Specialist

Open 1 51