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something is wrong

Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: Use ONE of these methods to open th… (read more)

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button fx57menu, click on Help Fx57Help and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
    • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Asked by cruz jhun 3 hours ago

Last reply by Seburo 1 hour ago

VPN Compatibility

The VPN presently offered has very limited compatibility. Several of my devices won't do, a few would. Are there any plans to include more OSes in the compatibility list?… (read more)

The VPN presently offered has very limited compatibility. Several of my devices won't do, a few would.

Are there any plans to include more OSes in the compatibility list? Or is it's this it? Window 10, Ubuntu,...

Asked by denismx 3 days ago

Last reply by Mamoon 19 hours ago

Google search results page scrolls horizontally on android

I am using Firefox for Android, and it is updated to the latest version. I have had this issue on both a Samsung Galaxy S8 and a Samsung Galaxy S20+. On the Google searc… (read more)

I am using Firefox for Android, and it is updated to the latest version. I have had this issue on both a Samsung Galaxy S8 and a Samsung Galaxy S20+.

On the Google search results page, I think the scaling isn't set correctly or something because I am able to scroll horizontally. As far as I know, this issue doesn't happen on other websites. It's troublesome since I will frequently scroll horizontally by accident, when intending to scroll vertically. It is only able to scroll a small amount horizontally (maybe 1/8 the width of the screen to the right).

Anyone else experience this?

Asked by jonmeche 1 week ago

Last reply by Seburo 1 day ago

keyword bookmarks

I accidentally upgraded firefox mobile beta and now the bookmark keywords are gone. How do I get these back? I have accessibility software which relies on this. This mean… (read more)

I accidentally upgraded firefox mobile beta and now the bookmark keywords are gone. How do I get these back?

I have accessibility software which relies on this. This means I cannot use keywords in the URL bar to search anymore.

Asked by l0cus101 1 day ago

Keep getting websites and ads in Spanish

When browsing or playing games I get sometimes other languages when I go to websites. For instance I will go to Samsung.com and the page that opens will be a foreign lang… (read more)

When browsing or playing games I get sometimes other languages when I go to websites. For instance I will go to Samsung.com and the page that opens will be a foreign language web page. Usually Spanish, but I'm not sure because I don't understand it. When playing games that are downloaded from Play Store, the ads will be in a different language. I've checked my settings in Firefox and it is set to English. I can't figure out how to get rid of the foreign language that appears.

Asked by D2k 5 days ago

Last reply by Seburo 1 day ago

Setting "dom.ipc.processCount" resets itself to 1?

As written, with Ff 89 beta for Android, the setting "dom.ipc.processCount" resets itself to 1 every restart. https://github.com/mozilla-mobile/fenix/issues/19385 Can som… (read more)

As written, with Ff 89 beta for Android, the setting "dom.ipc.processCount" resets itself to 1 every restart.

https://github.com/mozilla-mobile/fenix/issues/19385

Can someone please explain me why? It felt much faster before with a setting of 4 or 6 and still feels faster when I set it in about:config for the time not doing a restart...what is going on here?

And why is such a change not being communicated to the community somehow and I/we have to find this out by ourself?

Greets and with best regards, Michael

Asked by Msteam1 1 week ago

Last reply by Seburo 1 day ago

Desktop not synchronising with Android

I do have a Firefox account but unfortunately synchronisation works only one way - things from my android go to computer but when I try to do this back I don't get any bo… (read more)

I do have a Firefox account but unfortunately synchronisation works only one way - things from my android go to computer but when I try to do this back I don't get any bookmarks or browsing history. I even wiped history on my phone to be sure and now it's empty. Screenshots in attachment.

Asked by marcinkonopnicki1 1 day ago

Last reply by Seburo 1 day ago

I can't enter my master password to copy o view passwords

In Firefox nightly 90.0a1 (Build #2015810219) I can't write the master password to see my saved passwords. I have a strange keyboard and i can insert only numbers. I can'… (read more)

In Firefox nightly 90.0a1 (Build #2015810219) I can't write the master password to see my saved passwords. I have a strange keyboard and i can insert only numbers. I can't take a screenshot of that settings page.

All password are here and sync with my Firefox Desktop is good, but I can write only numbers in that password field.

Asked by cristiano.amapane 3 days ago

Last reply by Seburo 1 day ago

Home button in Firefox for Android

Pleas add home button near adress bar to quickly go to homepage. Home button should be placed where currently protection button which is useless is present.protection but… (read more)

Pleas add home button near adress bar to quickly go to homepage. Home button should be placed where currently protection button which is useless is present.protection button can be placed within in 3 dot menu. Currently we need to open new tab or close all tabs to go to homepage. To access my top sites I will ist need to tap tabs button and then plus button to open a new tab and then I can access my top sites.

But if there is a home button we can access topsites by just clicking home button in 1 tap only.

So please consider adding home button on Firefox for Android

Asked by Asim 6 days ago

Last reply by Seburo 1 day ago

How to sync private tab history in firefox account

Hi, I quite always use the private browsing on my mobile (firefox nightly). Though history isn't synced with my firefox account. Is there a way to enable the sync ? Tha… (read more)

Hi,

I quite always use the private browsing on my mobile (firefox nightly). Though history isn't synced with my firefox account. Is there a way to enable the sync ?

Thanks E. G.

Asked by Emmanuel Guyot 1 week ago

Last reply by Seburo 1 day ago