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how can I change the order of email accounts in 128.6.0

How can I change the order of my email accounts? I need to be able to move 1 or more accounts from the bottom of the list to the top of the list. I have Thunderbird 128… (read more)

How can I change the order of my email accounts? I need to be able to move 1 or more accounts from the bottom of the list to the top of the list. I have Thunderbird 128.6.0

Asked by Jenny P 1 year ago

Last reply by frisée 1 year ago

  • Archived

New email account doesn't reappear when turning on the cmputer

I have recently added a third email account (gmail) which works fine until I turn off the computer. When I turn it on again my 2 existing accounts are there automatically… (read more)

I have recently added a third email account (gmail) which works fine until I turn off the computer. When I turn it on again my 2 existing accounts are there automatically, but the new one does not reappear. I need to go through the "add new account" again to use it. It seems like I have missed something simple in the settings.

Asked by Bob Gaden 9 months ago

Last reply by Matt 9 months ago

Duplicate instances of same email address with different ID#s

While trying to locate the ID#s for all 15 different email accounts managed by my TB desktop app, I discovered that there are two instances of a gmail account, but with d… (read more)

While trying to locate the ID#s for all 15 different email accounts managed by my TB desktop app, I discovered that there are two instances of a gmail account, but with different ID#s (although only one appears in my home screen). I've found no way of determining which one is valid, and I can't risk losing my main gmail account if I try to delete one and choose the wrong one. Does anyone have any ideas I might try, to determine which one is the "extra" and how this happened? I've tried looking at the source code for emails in that account, but can't find any ID# referenced there.

Asked by Doc Sheldon 5 days ago

Last reply by antifascist 3 days ago

  • Archived

How to access local mails of cancelled IMAP account

Some time ago I switched from provider A to provider B, in both cases with IMAP accounts. I did not copy mails from A to B. After cancelling the contract with A, Thunderb… (read more)

Some time ago I switched from provider A to provider B, in both cases with IMAP accounts. I did not copy mails from A to B. After cancelling the contract with A, Thunderbird cannot connect there anymore and asks for the password instead. I assumed I could just deactivate the syncing in the server settings but did not find a way to do that. I also thought that I could still access the mails that were synced before the cancellation but the mail list stays empty.

- How can I make Thunderbird stop from trying to connect to provider A? As far as I saw, I cannot leave the server settings empty. - How can I access my old mails? Can I somehow move or import them to account B?

Thanks!

Asked by Sideboard 1 year ago

Last reply by DavidGG 1 year ago

  • Solved
  • Archived

How do I delete an account?

Searches and AI tell me to use "Account Actions" on the account settings page but I see no "Account Actions" on my Thunderbird. Thunderbird 128.10.0esr MacOS 15.5 Am I … (read more)

Searches and AI tell me to use "Account Actions" on the account settings page but I see no "Account Actions" on my Thunderbird.

Thunderbird 128.10.0esr MacOS 15.5

Am I just blind? Am I looking in the right place? I could swear I've done this before without any trouble.

Asked by UselessDetails 9 months ago

Answered by sfhowes 8 months ago

Outgoing server settings when using two gmail accounts

I have two gmail accounts in Thunderbird- sending from Gmail 2 results a reply that goes to Gmail 1. It seems two separate outgoing server settings need to be used, with … (read more)

I have two gmail accounts in Thunderbird- sending from Gmail 2 results a reply that goes to Gmail 1. It seems two separate outgoing server settings need to be used, with the same details but different names. I tried just renaming one, but the other one then adopts that name. Thank you for the help.

Asked by apogeemail2 1 month ago

Last reply by david 1 month ago

update my email account

I keep getting an alert saying I need to update my email account. How do I do that? (BOTH of my email accounts work fine on my home computer, but neither works on my cl… (read more)

I keep getting an alert saying I need to update my email account. How do I do that? (BOTH of my email accounts work fine on my home computer, but neither works on my classroom computer. I'm a teacher).

Asked by Bruce Ratcliffe 2 months ago

Last reply by Yu5tiqX9og 2 months ago

  • Solved
  • Archived

Trying to add second email to Thunderbird

I can get as far as add email and password, when I click continue I can't get any further, just get a round swirly blue circle for ever. I saw an answer that said don't … (read more)

I can get as far as add email and password, when I click continue I can't get any further, just get a round swirly blue circle for ever.

I saw an answer that said don't add the password at this stage, but if I don't add the password the continue button is not available

Asked by Robert 6 months ago

Answered by sfhowes 6 months ago

How to reset (or recover) all email accounts

I have TB 145.0 on a Mac. When my trash gets pretty full, I empty the trash then restart TB just to have a fresh start. Been doing this for years. Well, I did it just … (read more)

I have TB 145.0 on a Mac.

When my trash gets pretty full, I empty the trash then restart TB just to have a fresh start. Been doing this for years. Well, I did it just now and when TB restarted I got a warning that said Thunderbird is an app I downloaded from the internet, do I trust it? First time that has happened.d I clicked on the button that said to go ahead and open it.

When TB opened, it wasn't aware of any of my email accounts. It's almost like I was opening it for the first time – except for 187 random old emails in an inbox.

Is there a way to recover from this? I had a lot of emails stored in inboxes and outboxes that would be disastrous for me to lose. They aren't there right now.

Asked by clintoconner2 1 month ago

Last reply by Mapenzi 1 month ago

  • Archived

Thunderbird access Google account message

I am trying to turn off the message that I get saying "Mozilla Thunderbird Email wants to access your Google Account". I cannot figure out how to turn this off. Just ma… (read more)

I am trying to turn off the message that I get saying "Mozilla Thunderbird Email wants to access your Google Account". I cannot figure out how to turn this off.

Just make it stop. I reply to deny but it keeps coming up.

Just make it stop.

Asked by falconscastle 1 year ago

Last reply by Matt 1 year ago

WIth multiple hotmail accounts thunderbird tries to insert SMTP settings for the wrong account.

Yes..I've read the solution for this. Create seperate SMPT accounts with their own unique user name connected to the account in question and make sure they have the right… (read more)

Yes..I've read the solution for this. Create seperate SMPT accounts with their own unique user name connected to the account in question and make sure they have the right smpt user name etc (tools>account settings>outgoing server (SMPT)> EDIT.

I haver a list of all my hotmail (and yahoo) accounts in there with the appropriate SMPT settings and user names unique to each account.

But when sending an email, it STILL errors-out with something like 'user1@hotmail.com not allowed to send mail as username2@hotmail.co.uk'.

I don't know where to go with this - thunderbird appears to insist on mixing up the identities despite me telling it otherwise.

Asked by kev5000 3 months ago

Last reply by kev5000 3 months ago

  • Archived

Firefox account deletion

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that emai… (read more)

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that email address (it has been deleted). So I can't receive the verification code. In that case how can I delete my account?

Asked by siddharth 11 months ago

Last reply by TyDraniu 10 months ago

  • Locked

Outlook in Thunderbird

Originally downloaded and installed Thunderbird 140.3.1, created an Outlook account, but no folder other than an Inbox. Uninstalled Thunderbird, downloaded and installed … (read more)

Originally downloaded and installed Thunderbird 140.3.1, created an Outlook account, but no folder other than an Inbox. Uninstalled Thunderbird, downloaded and installed Thunderbird 140.3.0, same issue, no folders other than an Inbox. Both configured using incoming server imap-mail.outlook.com, outgoing server smtp-mail.outlook.com. Windows 10, Outlook works okay as stand alone.

Asked by turner.pc 4 months ago

Last reply by david 4 months ago

Thuderbird and Mailfence.

I am trying to get away from GMAIL and I already contribute to Mozilla as I use Firefox for all of my browsing. I purchased access to Mailfence thinking I would be able t… (read more)

I am trying to get away from GMAIL and I already contribute to Mozilla as I use Firefox for all of my browsing. I purchased access to Mailfence thinking I would be able to use start using Thunderbird with it, but but I get an error indicationg that my password or configuration may be wrong when trying to complete "Setup Using Your Existing Email Address".

Help please!

Jeff

Asked by hjneufer 3 months ago

Last reply by Toad-Hall 3 months ago

  • Archived

Folders have disappeared

My 'sent', 'All Mail', 'Spam'; and 'draft' and 'templates' folders in my gmail account in Thunderbird have suddenly disappeared My other account looks fine, as is my hus… (read more)

My 'sent', 'All Mail', 'Spam'; and 'draft' and 'templates' folders in my gmail account in Thunderbird have suddenly disappeared My other account looks fine, as is my husband's account I have deleted the account from thunderbird and reloaded it but it remains the same. My gmail account on my ipad and iphone still have the all correct folders in place Can you help please - ?

Asked by denisepayne214 1 year ago

Last reply by DavidGG 1 year ago

  • Archived

How to delete Thunderbird email account from only one person

Me and my colleague are using the same email account on Thunderbird. How do I delete the account from only my Thunderbird app? My colleague will still need access to it. … (read more)

Me and my colleague are using the same email account on Thunderbird. How do I delete the account from only my Thunderbird app? My colleague will still need access to it.

Asked by bearbeetle 6 months ago

Last reply by ChB 4 months ago

  • Archived

cpte hotmail

Impossible d'enregistrer mon compte "hotmail.com" dans thunderbird. "erreur identifiant ou mot de passe" alors que ceux ci sont justes (vérifiés sur le site outlook). Que… (read more)

Impossible d'enregistrer mon compte "hotmail.com" dans thunderbird. "erreur identifiant ou mot de passe" alors que ceux ci sont justes (vérifiés sur le site outlook). Quelle solution ? Merci

Asked by alain THOMAS 1 year ago

Last reply by david 1 year ago