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I'm just getting set up with Thunderbird. I used to use Postbox, and imported my Postbox profile into Thunderbird, which overall worked great – it got all my local email folders, and brought in my Apple email account, and so forth. The only wrinkle I've noticed so far is that it also created an account named "server7.invalid" that I can't delete. If I go to Account Settings, for "server7.invalid" it states "The following is a special account. There are no identities associated with it." The only items underneath it are "Spam Settings" and "Disk Space". There is no red Delete button for it, the way there is for my two real (IMAP) email accounts. Viewed on the Mail tab, it appears to contain only "Trash" and "Outbox", and both of those are empty. This weird invalid account doesn't seem to be doing any harm, but of course it is ugly and I just want it to go away. Help?

Because of extensive travel, I always copy my profile folder from one computer to the other so all the accounts' folders are current--including Local Folders. Every time, things are fine. This time, something is off. I know the stmp setting for each account should show the login password for that account. One account is just fine. The other two change each other so I get an error message when trying to send outgoing mail. When I look at the stmp settings, I see that the password for Account A was changed to the password for Account B. If I correct Account B's setting, Thunderbird immediately changes the password for Account A. To send outgoing mail from either account, I must now check which password shows for both accounts.

I've read everything I can find about anything that seems related to my problem but I cannot find my exact problem.

What can I do?

When first setting up my email accounts, I accidentally created a false account that I cannot now delete. It was not fully set up and now I cannot delete it from the left panel. When I go to account actions, delete account is grayed out, how do I clean this up?

Today suddenly of my two email accounts, only one was opening when Firefox opened. All my folders were not visible, and the only thing I could see was the inbox for one email account. In the course of my "fixes" it's now even worse. I can only see one old archive folder (I think that's what it is). I tried reading in the forums and questions but nothing helps. I use Norton which some seem to say is a problem with updates, though it never used to be. I know where my stored emails and folders are for both accounts but Thunderbird does not seem to recognize them.

Can any one help please?

I help my brother inlaw with his computer, he has diminished mental capabilities when operating his PC. He has deleted his email address and its associated folders from Thunderbird and I cannot restore them for him. This is the only email address he has and does not remember the original password that was used to add the email address to Thunderbird, some years ago.

Regular Thunderbird user. Lester, Auckland N.Z.

My email (bnmalm@att.net) was associated with the Name "Christmas family." Now, when I send an email from bnmalm@att.net it displays "Christmas family" instead of "Bruce Malm" as it should. I cannot fix this.

Searches and AI tell me to use "Account Actions" on the account settings page but I see no "Account Actions" on my Thunderbird.

Thunderbird 128.10.0esr MacOS 15.5

Am I just blind? Am I looking in the right place? I could swear I've done this before without any trouble.

I have recently added a third email account (gmail) which works fine until I turn off the computer. When I turn it on again my 2 existing accounts are there automatically, but the new one does not reappear. I need to go through the "add new account" again to use it. It seems like I have missed something simple in the settings.

Some time ago I switched from provider A to provider B, in both cases with IMAP accounts. I did not copy mails from A to B. After cancelling the contract with A, Thunderbird cannot connect there anymore and asks for the password instead. I assumed I could just deactivate the syncing in the server settings but did not find a way to do that. I also thought that I could still access the mails that were synced before the cancellation but the mail list stays empty.

- How can I make Thunderbird stop from trying to connect to provider A? As far as I saw, I cannot leave the server settings empty. - How can I access my old mails? Can I somehow move or import them to account B?

Thanks!

today I received an email from the thunderbird Newsletter team advising me of a data breach relating to MailChimp. It came on a unique disposable address only used for Thunderbird matters. Everything about it checks out as genuine and the various clickable links are the same as those I received on my original subscription email, but when I tried to use the "change my preferences" link (which again links to the genuine site, I got to a site which said it would send a verification email to my email address h t t p s:/ /thunderbird.us12.list-manage.com/profile/send-email (obfuscated for forum) . No such email arrives. There are NO ways I can see of contacting anyone on the newsletter team. I am trying to change the address used to send the newsletter to me, but am unable to do so as the verification email never arrives. Two questions - is this "important notice about your thunderbird newsletter subscription" genuine, and secondly - how do I update my preferences if I never get the verification email and can't otherwise contact the newsletter team? Thanks for any assistance, I can't see any other way of contacting the team.

Hi - on my Thunderbird I can see what seem to be duplicates of my mail accounts. Please see pic. These are IMAP accounts. At the top where is says INBOX - I can open that up and reveal all my email accounts - and any subfolders I have in them. Then at the bottom I now seem to have duplicates of these mail accounts although the icon is slightly different.

Subfolders in the top email accounts within the INBOX - seem to periodically move down to the accounts at the bottom which is really confusing.

How can I tidy this up please? Thanks for any help. Jonathan

I changed my Windows 10 Thunderbird password 3 weeks ago. Every day since then I have not received a single email on my S23 Samsung cell. When I go to log into my Micros account to enter my password I do not have and cannot add or replace an old password. How about I make a donation to Thunderbird for an answer that works?

hi all i miss a test connectivity button in the form, where i enter mail-server stuff. When i add a new mail account, tb test connectivity but when i have to edit something, i would like to test connectivity again in this dialog. Beside of this, Thunderbird is very useful to me and i support it with donations from time to time.

Cheers!

I have an old legacy comcast email account that I want to delete from Thunderbird because Xfinity keeps denying my login attempt to get email even though it's right. I can go to Xfinity and use the same login info and check my mail there and it works. I want to delete the mail account in T-bird but it keeps coming back everytime I open the app. The delete mail account for that email is greyed out under delete account option. I know it probably has to do with the way I set up Thunderbird when I installed it.

I have tried every fix I found online but the check box to delete that email account remains greyed out and the login prompt keeps popping up followed by the message saying that login to that email has failed. Over and over. On the Xfinity site I have enabled the option to allow third party apps to retrieve emails and it has worked on and off thru the years but now it wont let Thunderbird in at all.

Any ideas? I could uninstall Thunderbird and re-enter just the working emails I want to monitor but I am afraid that I will lose a lot of info and I don't want that, or worse the new install will use all the same data again.

If the email was tied in somehow to the framework of Thunderbird upon installation is there a way to get that "remove account" not be greyed out?

Any thoughts are appreciated. Thank You

Rick

Hello everybody, I have 5 accounts managed with Thunderbird. They are named provider, provider-1 up to provider-4. I don't know, which Thunderbird-Account belongs to which Provider-Account. Is there any possibility to find out, which Thunderbird-Account belongs to which Provider-Account and to save one of these 5 Thunderbird-Accounts on disk?

Why is TB duplicating local folders and then why I can't delete those duplicates. The only valid one is the highlighted one in the attach image.

And the message filter are not working properly?

Win10Pro

How can I change the order of my email accounts? I need to be able to move 1 or more accounts from the bottom of the list to the top of the list. I have Thunderbird 128.6.0

I can get as far as add email and password, when I click continue I can't get any further, just get a round swirly blue circle for ever.

I saw an answer that said don't add the password at this stage, but if I don't add the password the continue button is not available