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Firefox Freezing

I am on v130 of Firefox and on some websites it just freezes. I cannot tab across. Even if i refresh nothing. But when i use Chomer all working fine. Read some things on … (read more)

I am on v130 of Firefox and on some websites it just freezes. I cannot tab across. Even if i refresh nothing. But when i use Chomer all working fine. Read some things on how to correct this but does not work. Any advise?

Asked by mancub 7 months ago

Answered by jonzn4SUSE 7 months ago

  • Solved

Lost all my TB data and access

1st I am 90 yrs old. Been using this app since it was created. Never a problem until these new updates. Was trying to delete old file (like the old program (block and h… (read more)

1st I am 90 yrs old. Been using this app since it was created. Never a problem until these new updates.

Was trying to delete old file (like the old program (block and hit delete). Found some message about deleting Trash folder and things I did not and do not understand. I now have LOST all my data, emails, addresses, everything.

I tried deleting the program and downloading a new copy. Did not work.

App Will not let me create an account. It keeps searching forever and have to cancel. App can't find my google password and just locks up. I only have two gmail addresses. I can access them by going to gmail.com but all my folders are not there. I need HELP please.

I can't even update my address file at the gmail site as I have no access to anything from TB. I am a research genealogist and now have lost all my saved research information.

Patrecia Glau <edited>@gmail.com <phone redacted>

Asked by Patrecia Glau 1 day ago

Answered by Patrecia Glau 7 hours ago

  • Solved

After update - inbox listing shown in a way that Ican not read it anymore

Hello, Many thanks for providing thunderbird. After the last update to 115.180.0 (Linux Mint 20) my inbox is shown in a way, that I can not read it anymore. I really do n… (read more)

Hello, Many thanks for providing thunderbird. After the last update to 115.180.0 (Linux Mint 20) my inbox is shown in a way, that I can not read it anymore. I really do not how to describe it properly. So I attached a screenshot on the part I find difficult to read. I think there is a off by one between the column header an the content. Downgrading to a previous version was not possible - the profile was changed. Can I fix this myself - if yes how. Looking forward to your reply.

Asked by Claus Hultschig 1 month ago

Answered by Claus Hultschig 1 month ago

  • Solved

new email not working

Hi, on my friends pc, we run thunderbird, and in the last time the new email button, the ctrl+n, or the file-->new email dons't work. We have no extensions, reinstall … (read more)

Hi, on my friends pc, we run thunderbird, and in the last time the new email button, the ctrl+n, or the file-->new email dons't work. We have no extensions, reinstall didnt work. tried to downgrade but than the emailt dont work. We get the new emails, we can reply to a mail, but the new email window don't shows up.

please help i dont know what to do...

Asked by uvbull 3 weeks ago

Answered by Toad-Hall 2 weeks ago

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Right click acting strange

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list … (read more)

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list of options i see when right clicking. It includes copy and mut and full screen options for video that i never had before.

135.0.1 (64-bit) on Win11

Asked by audiom8tes 2 months ago

Answered by audiom8tes 2 months ago

  • Solved

Voice to text

Hello Everybody . I have used Thunderbird for a number of years and I like it and have supported it from time to time with donations . I am a person with dyslexia and the… (read more)

Hello Everybody . I have used Thunderbird for a number of years and I like it and have supported it from time to time with donations . I am a person with dyslexia and their a lot of people with this problem . more than you would think . The one thing that I think would be nice is to have a speech to text as part of Thunderbird . It would be a big help to us with dyslexia . Thank you for letting me bend your ear .

Robert

Asked by Warhawk 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Firefox Copy Link shortcut L to A in new version 134, Jan 10, 2025

The keyboard shortcut L of "copy link" in right menu over a link is inconvenient for most right-handed people. I want it back to old keyboard shortcut A. After new versi… (read more)

The keyboard shortcut L of "copy link" in right menu over a link is inconvenient for most right-handed people. I want it back to old keyboard shortcut A.

After new version 134 update, the shortcut L to A is not working again.

I posted 2 links in 2023 and 2021, but they are not working now. https://support.mozilla.org/en-US/questions/1333526 https://support.mozilla.org/en-US/questions/1433785

Could you please fix this bug?

Thank you so much! Brian

Asked by Brian_30@IRQ 3 months ago

Answered by cor-el 3 months ago

  • Solved

"Allow" button on Thunderbird (laptop) not showing, to activate changed password

Trying to get my laptop PC (Windows) Thunderbird to accept change in gmail password. Laptop shows blown-up (Thunderbird, I assume?) screen asking me to click on "allow" b… (read more)

Trying to get my laptop PC (Windows) Thunderbird to accept change in gmail password. Laptop shows blown-up (Thunderbird, I assume?) screen asking me to click on "allow" button. No such button is visible: presumably it is off-screen? I've tried everything mentioned on internet to deal with this, and nothing works. Thunderbird + gmail worked perfectly on that Dell laptop until I changed the gmail password (using my desktop PC). Any suggestions would be appreciated. E.g., should I take the laptop to BestBuy or another service point? Or am I overlooking something? THANKS, Fred

Asked by fdw2 3 weeks ago

Answered by Scooter 3 weeks ago

  • Solved

Some Keyboard Shortcuts No Longer Work.

Hello. This question concerns the Windows 11 desktop version of Firefox. I have long used the Home and End keys on my extended keyboard to scroll to the very top of any … (read more)

Hello. This question concerns the Windows 11 desktop version of Firefox.

I have long used the Home and End keys on my extended keyboard to scroll to the very top of any given page in Firefox (Home) or to the very bottom of that page (End).

But, lately, I notice that, for no reason I can figure out, Firefox no longer responds to those shortcuts. Now, when I tap Home or End, the page may, at first, scroll up or down slightly but not to the top or bottom. If I press Home or End again, nothing happens at all.

Sometimes, if I press Ctrl + Home simultaneously or Ctrl + End the page will scroll to the top or bottom respectively.

Why has Firefox's behavior apparently changed? Is there an issue with my keyboard or operating system settings? (I use a Logitech G915 keyboard.)

Please let me know how to restore Firefox's shortcut functionality, where I can tap just Home to scroll to the top of a page or only End to scroll to the bottom of a page.

Thanks and be well.

Asked by buy6 1 month ago

Answered by Logosor 4 weeks ago

  • Solved

Unable to execute Command Find shortcut in Google Sheets

I'm currently using FF 134.0.2 on a Mac running Sonoma 14.6.1. I'm unable to use the Find shortcut (⌘ + f), but I am able to use other shortcuts in Sheets: ⌘ + c, ⌘ + v, … (read more)

I'm currently using FF 134.0.2 on a Mac running Sonoma 14.6.1. I'm unable to use the Find shortcut (⌘ + f), but I am able to use other shortcuts in Sheets: ⌘ + c, ⌘ + v, ⌘ + Option + m. That shortcut operates as expected on other sites, opening the Find pop-up at the bottom of the browser. It's not working within Sheets to search a spreadsheet or at the browser-level when on a Sheets tab.

Any idea why that one shortcut isn't working?

Asked by tylerwaynesmith 2 months ago

Answered by NoahSUMO 2 months ago

  • Solved

Addressbook empty

Hello, I recently got a new computer - the ninth or twelvth (i've been programmer and service techy all my working life, processing over 5000 comps over time - big compan… (read more)

Hello, I recently got a new computer - the ninth or twelvth (i've been programmer and service techy all my working life, processing over 5000 comps over time - big company), so I have always transferred the right profile contents to the new profile in the roaming folder - everytime all was working fine. Now, with Thunderbird version 137.0.1 (64-Bit) in Win 10 pro I have the problem that although copying the files to the right place again (roaming) the addressbooks stayed empty, but all the old mail structures and mails came nicely over in the new system. Manually copying the abook.mab (100KB) and history.mab (50KB) to the roaming profiles has absolutely no effect, the addressbooks stay empty stubbornly. I have deleted and uninstalled Thunderbird, deleted the Roamings and Locals to make a clean new install with re-copying to the profile files - no effect either. Ten minutes ago while looking for the version a new update rolled in, so I restarted, to no avail - still empty addressbooks. I could always print these files and manually rewrite the 3 abooks, but this should be the last remedy only. Any ideas what is running wrong? A BIG THANKS for your help! Peter

Asked by peter2uat 2 weeks ago

Answered by david 2 weeks ago

  • Solved

how to get to the "about" page to find the version of Thunderbird I have on this computer

HOw do I find the "about" page to see what version of Thunderbird I have? When I open Tbird, it opens to the message page, with no way to go anywhere else. Settings doe… (read more)

HOw do I find the "about" page to see what version of Thunderbird I have? When I open Tbird, it opens to the message page, with no way to go anywhere else. Settings doesn't show me a way. Windows 11 system.

Asked by Lyn Z Page 1 month ago

Answered by Wayne Mery 1 month ago

  • Solved

There should be a way to disable - or limit the effect of - certain irrevocable shortcut key actions within Firefox.

Note: This is also an accessibility issue as those of us with limited or impaired motor control can be inordinately affected in a way that limits our use of Firefox or ma… (read more)

Note: This is also an accessibility issue as those of us with limited or impaired motor control can be inordinately affected in a way that limits our use of Firefox or makes it virtually impossible to use in any use-case more complex than browsing YouTube.

Issue: There are certain, pre-defined, keyboard shortcuts within Firefox whose action is both immediate and irrevocable. Those of us who have limited, or impaired, motor control are particularly susceptible to this, though I have heard anecdotal evidence that other - unimpaired - users suffer from this as well.

Example: There is a particular key combination that I periodically, (accidentally), hit while typing that immediately and irrevocably clears the dialog that I am entering text into - as I am doing here - with no possibility of recovery and no warning that a potentially disastrous action is about to take place.

My specific case, (that is, the most recent instance of my specific case), occurred last night while composing a reply to a topic within the Microsoft Flight Simulator forum addressing a particular, and popular, issue with the sim.

I spent a significant amount of time creating this message - setting paragraph formatting, creating tables, inserting images, carefully crafting the text and such like, that had taken me upwards of an hour to prepare.

While typing - I managed to inadvertently hit a magical "Nuke-and-Destroy" key combination that caused all my lengthy, careful, painstakingly crafted work to immediately vanish with no chance of recovery.

To this very day I still have no idea what combination of keys does this - and if I knew, I would try to suppress it at the keyboard/system level so that Firefox never sees it.

When I searched for a solution to this problem, I found the following article on this site: [https://support.mozilla.org/en-US/que.../1364260]

In essence, (though it was worded much more politely), the answer was that Mozilla knows about the issue of potentially undesirable "magic" key combinations, has no plans to address it, and if you don't like it it just vacuums being you.

Though this particular key combination might be useful in certain cases, (though I cannot imagine what use-case would benefit from accidentally destroying hours of work), the utterly irrevocable nature of the action - and the absolute lack of any warning whatsoever - makes this a classic case in the annals of horrid user interface design; to the point of being a functional bug even though it works as designed.

A more desirable action would be to:

  1. Allow it to be disabled entirely, along with the other potentially annoying/disastrous keyboard shortcuts.
  2. Provide a (default) action that warns the user that this action is both immediate and irrevocable and allowing the (default) option to abort the action. Extra credit: Allow the user to permanently disable the offending feature from the dialog.
  3. In the unlikely event that a particular user might wish to use this regularly and deliberately, allow the user to bypass the warnings and permanently enable the feature - with the caveat that it vacuums being them if they do something wrong - not unlike the disclaimer when accessing about:config.

I would suggest that this action, and the action of other "magic" keys/key-combinations within Firefox represents a significant burden to those of us who may already be struggling to use a keyboard. Perpetuating this class of issue, especially since it's a known issue and there's no desire whatsoever to accommodate those of us negatively affected by it, borders on both arrogance and ableism.

I would like to humbly place this request at the feet of whomever is responsible for this atrocious policy and earnestly request they reverse this unpleasant and destructive behavior.

Respectfully submitted: Jim Harris.

Added image: [a blank page representing the results of the magic "Nuke-and-Destory" key combination. :wink:]

Asked by jharris1993 3 months ago

Answered by Paul 3 months ago

  • Solved

Sent folder not syncing for Thunderbird Android

I installed Thunderbird for Android today on my Moto g stylus. I used the QR code to import the settings from Thunderbird on my Windows 10 laptop. In general, things se… (read more)

I installed Thunderbird for Android today on my Moto g stylus. I used the QR code to import the settings from Thunderbird on my Windows 10 laptop. In general, things seem to be working, but outgoing messages are not being copied to the "sent" folder. I can see older "sent" messages that were sent from my Windows 10 Thunderbird, but no sent messages that originated from my phone. I have an IMAP mail server.

Asked by bwffx 1 month ago

Answered by bwffx 3 weeks ago

  • Solved
  • Archived

switch port on mouse scroll

Back in the days it was always possible to change Proxy port number (or, I believe, any other numeric value) by moving the mouse scrolling wheel when the cursor is placed… (read more)

Back in the days it was always possible to change Proxy port number (or, I believe, any other numeric value) by moving the mouse scrolling wheel when the cursor is placed inside the related field. I don't know whose intelligent decision it was to disable this functionality, but it has gone since the last update (v130.0). Now the window scrolls regardless of the cursor position. It looks like it works fine, but for those who are used to this kind of functionality, it turns out to be inconvenient.

Please, roll this back before it's too late :) Thank you.

Asked by Nearby Neighbour 7 months ago

Answered by cor-el 7 months ago

  • Solved

Read Aloud not producing sound in Thunderbird 128.7.1esr (64-bit); works in Firefox

Read Aloud is not producing sound in Thunderbird 128.7.1esr (64-bit), Windows 11 Pro. The app does highlight the text it is reading and progresses through the email, but … (read more)

Read Aloud is not producing sound in Thunderbird 128.7.1esr (64-bit), Windows 11 Pro. The app does highlight the text it is reading and progresses through the email, but there is no sound. I have checked various voices and tried to sound test the Piper voices. No luck. Windows Narrator (not ideal) will read the emails. I have checked every sound setting I can think of several times. I contacted Read Aloud support and they were unable to resolve my issue; they did confirm it worked in their Thunderbird app.

Any ideas would be greatly appreciated!

Monica

Asked by MSteinle 1 month ago

Answered by MSteinle 1 month ago

  • Solved

Problem with adding an attachment on Thunderbird Android.

HI I have the latest Thunderbird installed on my Redmi Note 8 Pro (Android 11). When I try to write an email and add an attachment (e.g., a photo), the system file manage… (read more)

HI I have the latest Thunderbird installed on my Redmi Note 8 Pro (Android 11). When I try to write an email and add an attachment (e.g., a photo), the system file manager opens. After selecting the file, it doesn't appear in Thunderbird. Sharing a file from the file manager via Thunderbird results in the same issue. Only when sharing a file through the system Gallery app to Thunderbird can I attach and send it successfully. In the permissions settings for Thunderbird, I only see options for Camera and Contacts. There is no option for Files and Media. I couldn't find a solution to this problem anywhere. Does anyone have any suggestions?

Asked by panzanussi 3 months ago

Answered by panzanussi 3 months ago

  • Solved

Tbird crashes on boot

I am unable to access Thunderbird for my emails. On first boot it quickly shows the normal screen for a couple of seconds then crashes and shows a screen for an error rep… (read more)

I am unable to access Thunderbird for my emails. On first boot it quickly shows the normal screen for a couple of seconds then crashes and shows a screen for an error report. Any further tries to open it results in just the error report screen which I then allow send to Tbird. I can print the report here if that is safe.

Asked by denis65 3 months ago

Answered by denis65 3 months ago

  • Solved

copy and paste problems in CardBook

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderb… (read more)

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderbird had updates and so had windows. I am on Thunderbird 128.5.2esr and Windows 11 and firefox 133.0.3 I used to be able to select a word or many words and then right click. Then copy or paste would show up as option in a list. Now no list shows up. But control c and control v sometimes works. If I control c and control v within the note that works. I can copy from something like Word and control c and paste using control v and vice versa. But if try control c in notes and then control v in website that does not work. And that is what I use most.

Asked by tina589 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

How to avoid dark mode ?

I love Thunderbird. It is fast, robust and efficient. But now, every time I launch the app, it is in dark mode and it is difficult for me to use it because of my terrible… (read more)

I love Thunderbird. It is fast, robust and efficient. But now, every time I launch the app, it is in dark mode and it is difficult for me to use it because of my terrible eyes. How can I turn off dark mode ?

I use Thunderbird on Fedora 41 Gnome. Thanks in advance for your help.

Asked by kidcreole38 3 months ago

Answered by kidcreole38 3 months ago