several years of mails disappeared

I just discovered that many older archive folders in Thunderbird are empty where there should be tons of mails that I wanted to keep. Sometimes when searching something, … (read more)

I just discovered that many older archive folders in Thunderbird are empty where there should be tons of mails that I wanted to keep. Sometimes when searching something, I was able to see old mails in the preview list but not open them. I wondered why. Now I discovered that the folders are empty or seem empty. I have no idea why. There are no settings set to auto delete or reduction rules. What can I do to recover my mails?

Asked by faithdance59 1 day ago

Last reply by Jeff Z. 1 day ago

Firefox has slowed down

I have noticed that my Firefox browser has become so slow that it is nearly unusable. I have noticed that Mozilla has been offering their VPN for $5/month. Has the compa… (read more)

I have noticed that my Firefox browser has become so slow that it is nearly unusable.

I have noticed that Mozilla has been offering their VPN for $5/month. Has the company slowed down the browser to sell this feature?

Or is there something in the Microsoft updates that have slowed down the browser.

I really like Firefox but I have reverted Chrome simply to get my work done without waiting for Firefox to load. I really am not a big fan of Google and I really find Microsoft to be, well, Microsoft.

Asked by Wesley 2 days ago

Last reply by bill_stewart1 2 days ago

Evernote webclipper not functioning anymore

Good day, since yesterday the Evenote Web Clipper stopped working. When reinstalling the web clipper I get the regular screen: "Welcome to Evernote Web Clipper!" where yo… (read more)

Good day,

since yesterday the Evenote Web Clipper stopped working. When reinstalling the web clipper I get the regular screen:

"Welcome to Evernote Web Clipper!" where you have to confirm to enable web clipper. When clicking on "Allow" nothing happens. At the same time occasionally I got the message the Firefox was not directed to Evernote in teh right way.

What have I tried thus far - without positive outcome: - disabling and then enabling the web clipper in Firefox preferences - deleting and re-installing the web clipper - deleting Firefox, re-install Firefox and then re-install the web clipper

The web clipper is functioning fine under Safari.

May it be that the change of privacy policy by Evernote (dus May 15) has something to do with it ?

Thank you for your suggestions !


Best regards, René.

Asked by René de Wit 3 days ago

Last reply by parkcot 2 days ago

Firefox won't accept cookies of ceraint sites.

I just made a clean install of windows. It seems that firefox for some bizarre reason won't accept cookies from some sites. For example at www.office.com, when I click "s… (read more)

I just made a clean install of windows. It seems that firefox for some bizarre reason won't accept cookies from some sites.

For example at www.office.com, when I click "sing in" and I set up my credentials, I am still at the same "sign in" page. The problem can be easier understood in the following capture. (excuse the watermark)

https://www.youtube.com/watch?v=Bxt3FkLdD4c

I have the same issue with other sites, such as my bank, IRS, etc etc, making firefox practically unusable. Is there any fix for this?

Asked by izacharo 4 days ago

Last reply by jscher2000 4 days ago

Firefox Browser crashes on Macbook Pro running Big Sur

Hello, My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-nat… (read more)

Hello,

My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-native apps ever since installing Big Sur. Apple won't address the problem unless I confirm that my non-native apps are compatible with Big Sur. Can you please confirm the most updated version of the Firefox Browser is compatible with Apple's Big Sur IOS? Can you also let me know if other users have experienced problems and if there is any fix?

Asked by anthony.orourke 3 months ago

Last reply by marcikr 2 days ago

Firefox 88.0.1 crashes every time it closes

Firefox 88.0.1 crashes every time it closes. It also causes problems with my Yahoo email, now I have to sign in every time I use Firefox 88.0.1 This problem started right… (read more)

Firefox 88.0.1 crashes every time it closes. It also causes problems with my Yahoo email, now I have to sign in every time I use Firefox 88.0.1

This problem started right after I use the troubleshooting to resolve a problem.

I use Revo Uninstaller Pro version 4 to complete remove Firefox. I shut down the computer and start it again after waiting for 5 minutes.

That did not work.

So when will this problem be fixed.

Asked by JEVColorado 3 hours ago

Last reply by FredMcD 2 hours ago

Thunderbird 78.10.1 very slow opening messages especially with attachments

Recently Thunderbird 78.10.1 is very slow opening messages. It takes from 2 to 5 minutes. It never used to do this. I have Windows 10 Home 64 bit. I recently updated to T… (read more)

Recently Thunderbird 78.10.1 is very slow opening messages. It takes from 2 to 5 minutes. It never used to do this. I have Windows 10 Home 64 bit. I recently updated to Thunderbird 78.10.2 and it is still happening. Any ideas?

Asked by tom255 5 hours ago

Last reply by sfhowes 3 hours ago

Cannot update secondary email

Hi forum The email provider for my preferred secondary email address uses greylisting. It works, very well. The confirming email from firefox is sent from a random amazo… (read more)

Hi forum The email provider for my preferred secondary email address uses greylisting. It works, very well. The confirming email from firefox is sent from a random amazon address, which gets greylisted as intended. There's a 5 minute limit for entering the confirmation code, but greylisting slows delivery of the email to around 15 minutes, waiting for the amazon sending server to try multiple times. Is there another way to update the secondary email address ?

Asked by bgroper.noreply 7 hours ago

Last reply by cor-el 4 hours ago

Font size

I am using Thunderbird 78.10.1 on window 10. I adjusted the folder pane size to 1.5 and made the text too large to fit the screen. I am now trying to return to Config.edi… (read more)

I am using Thunderbird 78.10.1 on window 10. I adjusted the folder pane size to 1.5 and made the text too large to fit the screen. I am now trying to return to Config.editor but the text is so large I cannot right click the preference to select layout.css.devPixelsPerPx to modify the value. Can anyone help me to sort this.

Asked by hylsbroke 8 hours ago

Last reply by sfhowes 5 hours ago

something is wrong

Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: Use ONE of these methods to open th… (read more)

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button fx57menu, click on Help Fx57Help and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
    • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Asked by cruz jhun 9 hours ago

Last reply by Seburo 7 hours ago

Sites don't function properly

I'm having this issue where I'll click on a link within a site, and it won't open. I'll have to try multiple times before it does. Or, it'll start to open, and then close… (read more)

I'm having this issue where I'll click on a link within a site, and it won't open. I'll have to try multiple times before it does. Or, it'll start to open, and then close. Like, I'll try to open the menu on YouTube, and have trouble. Also, sometimes I'll be randomly sent from the current website to the one I was on previously. I've noticed this a lot on YouTube and Pinterest. Also, sometimes a site won't close right away when I click on the X. The YouTube controls are faulty. I'll click to pause, and the screen size with change. I don't want to change browsers, but I will if this keeps up. It seems to be getting worse.

Asked by vnaginis 9 hours ago

Last reply by FredMcD 4 hours ago

Page action missing & address bar dropdown sites.

Page action dots are missing even after I refreshed FF. Win 10 I believe refreshing FF is a bad solution because there is little notice it will wipe your settings out. H… (read more)

Page action dots are missing even after I refreshed FF. Win 10 I believe refreshing FF is a bad solution because there is little notice it will wipe your settings out.

How can I open a new window when clinking a site in the dropdown from the address bar? Can I edit the sites in the address bar dropdown?

Thx, Tekkie

Asked by Tekkie 11 hours ago

Last reply by jscher2000 10 hours ago

I am tryng to use Turbotax but it doesn't recognize my copy of Firefox which I just downloaded.

I am using Turbotax which says to use Firefox and even though I just downloaded the latest version, it still doesn't work with Turbotax. They say they don't recognize my… (read more)

I am using Turbotax which says to use Firefox and even though I just downloaded the latest version, it still doesn't work with Turbotax. They say they don't recognize my browser.

Asked by thammon1 12 hours ago

Last reply by jscher2000 10 hours ago

Thunderbird Address Book

I have 2 email addresses on Thunderbird. What happens to the Thunderbird Address book if I cancel one of the two email addresses? Do the addresses that are on TB from the… (read more)

I have 2 email addresses on Thunderbird. What happens to the Thunderbird Address book if I cancel one of the two email addresses? Do the addresses that are on TB from the 2nd address disappear when that email address does?

Asked by wilddoc 12 hours ago

Last reply by sfhowes 12 hours ago

Outlook.com

The Following Error occurs in Firefox, Palemoon, and Konqueror: Oops. The site at https://outlook.live.com/owa/ has experienced a network protocol violation that cannot b… (read more)

The Following Error occurs in Firefox, Palemoon, and Konqueror: Oops.

The site at https://outlook.live.com/owa/ has experienced a network protocol violation that cannot be repaired.

The page you are trying to view cannot be shown because an error in the data transmission was detected.

   Please contact the website owners to inform them of this problem.

It works just fine in Chome. Running Ubuntu 20.04 and 18.04 64 and 32 bit respectivly.

Asked by Jerry Babione 12 hours ago

Last reply by cor-el 4 hours ago