All Products Support Forum

On 25 October 2020 I updated Thunderbird on my MacOS Mojave (v10.14.6) machine, from 68.12.1 to 78.4.0. I have 5 different IMAP accounts I access via Thunderbird. The 2 that are gmail "under the hood" are working fine. The 3 that are Earthlink are not. Specifically:

Given accounts User1 (the oldest), User2, and User3, all with Server = imap.earthlink.net, Port = 143, Outgoing = smtpauth@earthlink.net, Security = STARTTLS & Encrypted Password

• When I click on the Inbox for User1, the message "User@earthlink.net: Checking mail server capabilities ..." appears in the bar at the bottom of the Thunderbird window but never goes away.

 For User2 and User3, that message appeared earlier today but is no longer appearing.  Oops, it will re-appear if I click on the Inbox and then click the "Get Messages" button.  For User2, if I go to a different Inbox and then return, the message is gone; for User3, if I go to a different Inbox and then return, the message is still there.

• When I click on the Inbox for User1, I can see the list of emails that were in the Inbox when I upgraded, and whether they are unread (bold type) or read, but I cannot view the actual message when I click on any of them. • When I click on the Inbox for User2 or User3, I can see the list of emails that were in the Inbox when I upgraded, and whether they are unread (bold type) or read. If I click on the message I can view it; if it was unread (bold) it changes to read (plain font). • The Inboxes for User1, User2, and User3 show no new emails since I upgraded. I have been online all day, although not in Thunderbird all day. I have logged onto Earthlink webmail as User1 and verified that mail has arrived today and that I can read it. • I have used Thunderbird to send email from User1 to a non-Earthlink account and successfully received it at that other account.

What's going on? Has anyone else seen this? solved it?

Thunderbird does not open. A fine 50cm line can be seen on the screen which can be moved around but not enlarged. New email notification still appears to be working but there is no thunderbird interface to view the emails. Windows 8 computer.

Hi Im writing this post from my kids laptop but the problem is with my computer. I was in the middle of something when computer froze and it is now dead. I was able to check if I can access files from live cd and yeah I can see my files but I need to reinstall windows7. When I do it I will loose my files. I need to recover few more things than just files. The question to you is... how can I recover all my tabs, my open session, all logins, passwords etc in Firefox?. Im hoping it is stored somehow deep in windows and I can just copy/paste these files to new reinstalled windows7

When I try to access [https://www.surinenglish.com/] I got the following:

Forbidden. You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. It has worked fine on this system and this browser before and still works fine in Vivaldi. No changes in AV software and no improvement when all extensions disabled. What could be causing it in FF (latest stable, Win 10)?

I use Fire Fox on computer tablet en telefoon. On Tablet Samsung 7.0 after update 20 oktober 2020 it don't work any more. I dit delete it an instale it new. But i can't sign in or sync with cupmuter. Help please. Marian van Soest Netherlands

mvansoest14@gmail.com

Hi All,

I want to access ABC News, then change to viewing NBC News, etc. I just want to go from one bookmarked site to another with the least amount of hassle - just like how the desktop version works.

Q #1) With android v81 I tap the menu 3dots, select Bookmarks dropdown, tap on the Bookmark name/URL, it opens but as a new tab (3 steps). I must eventually close this tab >Select tabs icon, tap X to close that tab, then select the tab I just left. This is now SIX STEPS. I just want one open tab and change that URL to other bookmarked sites. I can't find a way to do this, or setting to change.

In the previous version I would I would tap the address bar, it defaulted to viewing Bookmarks tab. I selected a bookmark and the page would open - Done. This was TWO STEPS.

Q #2) BOOKMARK ORDER: "We listened to what features you want...blah blah". Is there a way to reorder bookmarks? Our bookmarks migrated into v81 are not alphabetical, by date saved, by URL, or even in their order from the previous version. This is just odd. Does anyone know the criteria on how v81 reordered bookmarks?

The previous version put new bookmarks at the very bottom of the list. People hated this and asked year after for the ability to rearrange their order. It's a tiny ask, 60 minutes worth of code. Many just don't want to push their highly personal bookmarks through a server (Create account -Sync with PC). To get their list order Android users would remove all bookmarks then add them by one in the order they want, doing this several times a year as the list changes. Mozilla has allowed the reorder of Bookmarks in the desktop version since it's inception. So there's has to be an ulterior motive why they won't allow this with mobile devices.

I'm trying to import a CA cert on Firefox on android, there isn't a way to import the same way as on the desktop version, from settings. I've tried putting the CA Cert on a website and downloading it, I've read that using this method Firefox would recognize that it is a CA cert, and offer to install it. I've also tried using the file:///path/to/ca/cert.crt but it just opens it as a text file.

how can I import a CA cert file on Firefox Android? is there an add-on, or ADB command? a way with root on android? a separate app to import it? How is this done?

I am starting a new thread even though I saw a lot of people are having this issue with the latest vs of Firefox and it was never answered. Just marked as answerd.

I was trying to download a pdf from my banking app which never had an issue before. I get the download failed in the notifications dropdown men. I don't know if it makes any difference but it's always 2 messages and they recur every day. Not sure what It was that I was trying to download this last time but it's still trying to get the file. (pdf) I just want it to stop. I will use Dolphin or something to get files until it is fixed in Firefox. I delete cache, quit, close all tabs etc. I had already tried the uninstall & reinstall to no avail. Whatever it's still trying to get its a pdf also. Note 9 One UI 2.0. Android 10

Firefox takes about 12 seconds to load homedepot.com webpages that are specific to products. Here is an example of a page that takes 12 seconds to load: https://www.homedepot.com/p/Milwaukee-15-Amp-1-1-4-in-Stroke-Orbital-SUPER-SAWZALL-Reciprocating-Saw-with-Hard-Case-6538-21/202101594.

I have tried removing all of my add-ons and this does not fix the problem.

Immediately after updating TB to Version 78.4 my email accounts with Earthlink and Comcast ISP's stopped functioning (incoming and outgoing). I have used TB for over 5 years and been running IMAP on all my email accounts with previous versions of TB without any issues. After trying fixes found on support forums (i.e. changing config setting security.tls.version.min from 3 to 1) I was able to get my Comcast accounts working but not my Earthlink account (which is my primary account). After 1 1/2 hours with Earthlink Tech support, I was told I needed to reinstall TB with the previous version that worked. For me this is unacceptable. Why use a specific Email client if new versions do'nt work with my ISP's or I need to tweak config files. This should all be transparent to the user. Can anyone help me with fixing my problem. Thanks.

My issue is the lack of a heads-up from Mozilla Thunderbird about the downside to upgrading (I use the term loosely) from 68 to 78. Where was the warning that the add-ons I was using would not work (and now, months later that there are STILL NO UPDATES to v78-compatible add-ons). I was not aware that there were profile and database changes that would occur making for problems for lots of users.

The forum is full of comments about these points so I'm not going to belabor with further feedback but I would like to emphasize that Thunderbird may very well have signed it's own obsolesence warrant for failing to take its customers base real needs into account. Fortunately for me a roll-back to 68 was easy since I had just done a full image backup.

I'm not really looking for "help" or a solution to a particular problem. But, respectfully, WTH were you thinking?

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Hello,

I'm not sure when it started, maybe a week ago. When I open firefox, I'm logged out of "most" of my accounts sometimes. I'll log back in and it will last a few browser closing and reopenings. Some websites seem to log out quicker, or it's possibly just random.

I've been using Firefox for a very long time and I've never had an issue like this. It's frustrating because I have to go through 2-factor each time a website logs me out. And so far, it hasn't happened to Discord in browser. It affects Gmail, Hotmail, Twitter, Facebook, and Reddit.

I did not change any settings recently until after it started happening (I set "Enhanced Tracking Protection" to standard thinking it would help but it hasn't).

Thank you.

I've used Firefox for several years. Up until recently, anytime I would type the beginning of a heavily visited site, I could simply hit enter and it would autocomplete the website for me. It doesn't do that anymore, and I either have to type out the entire website, click it in the 'suggestions' that drop down, or click it in my bookmarks. I used to be able to type 'gmai' and hit enter to go to gmail, now it just searches 'gmai' on Google. Is there some setting I'm missing? This is extremely frustrating.

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything works the first time and then reverts . This all started happening 1 week ago after years of no problems. has anybody any ideas?

I subscribe to a number of separate "Things" hosted by a single company (silly example) http://stuffstuff.co.uk. My user name for each of the separate things is "mr-silly@silly.co.uk" and the only thing that differentiates them is that each "Thing" requires a different password.

Thing 1 Username: mr-silly@silly.co.uk Password: 1sillything Thing 2 Username: mr-silly@silly.co.uk Password: 2anothersillything Thing 3 Username: mr-silly@silly.co.uk Password: 3moresillything

and so on...

Unfortunately this Lockwise thing will not permit this to happen, presenting the following stupid message.

"An entry for http://stuffstuff.co.uk with that username already exists. Go to existing entry?"

How do I get around this Lockwise silliness?

The email address is required as the user name by the company.

Don't suggest having a different email address for each user name, that is not possible.

While the question maybe posed in a silly manner  :-) I am quite serious about the problem. Thanks Ax

Is there a setting I'm missing that makes it so the TO, CC, and BCC to show like Thunderbird ver 68 ? I want the old Addressing an email, MRC Compose addon it not support ver 78.4

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files.

The printed page seems to have extra margins on the Top and left, so some of the info is printed off the page.

My FF version is not using the new print prompt that looks like Chrome's.

1) The document size is Letter 2) Printing with Letter paper selected and scale 100%. 3) Didn't change any margins or other settings. 4) Attached is what I got from the printer.

Is this a bug? Has anyone noticed something similar?

First off, thanks for making Calendar built in. I am using Thunderbird 78.3.3 with the following extensions:

• Lightning Calendar Tabs
• Open Google Calendar
• Provider for Google Calendar

When I open Thunderbird and then the Calendar tab, only items in the Home Calendar are shown. To show any of my other calendars, I need to hover over where the eye icon would be, click on Hide, then click on Show. I have to do this each time I open Thunderbird for each Calendar that I normally have as shown. Calendar does remember which calendars are hidden.

Once a calendar is shown, the eye icon does not stay visible. Personally I preferred the Lightning UI where each calendar had a checkbox for visibility.