Cannot drag and drop attachments into emails. Using 91.2.0 (64-bit) on Windows 10 desktop

The latest version of Thunderbird mentions that attachments have been improved and you can drag and drop files directly onto the email but that does not work for my insta… (read more)

The latest version of Thunderbird mentions that attachments have been improved and you can drag and drop files directly onto the email but that does not work for my installation. I also read that they moved the attachments window area from top right to bottom of email, however mine is still on top right of email and only way to add an attachment is to click "Attach" and using file folder find the file you would like to attach.

I started Thunderbird in diagnose error mode and it found no issues. I also created a new test profile and add one email account but still had the same issue.

Asked by v-misc 2 hours ago

Weird hotkey (maybe?) mass-deleting emails

I had this issue a little over a year ago where something squirrely with my email, and it acted like I'd hit some hotkey to select 'most everything in my inbox -- and del… (read more)

I had this issue a little over a year ago where something squirrely with my email, and it acted like I'd hit some hotkey to select 'most everything in my inbox -- and deleted it, when to MY eye, I'd selected a small handful of emails and hit delete. So it should have been deleting something like 8-20 messages and instead it deleted over 1000.

It took me a while to figure out what had happened, so I ended up having to move everything out of the trash folder as the only means of ensuring I restored all the newly-deleted messages. And then it happened again. Twice, I think. I was never able to figure out what happened, and hadn't had any further issues with it (but also still haven't had a chance to finish weeding through all the extra emails I had to restore from the trash in the process of restoring what I'd deleted).

ANYWAY...so fast-forward to today, and it did it AGAIN. And I absolutely cannot make sense of what's happening here.

What I SEE, when looking at the inbox, is a total of 4099 emails (I know, I know -- see above saga). I selected 6. These 6 were visibly selected. The taskbar showed that there were 6 selected. Somehow I accidentally opened them (accidentally double-clicked, I guess) instead of deleting them or in addition to hitting delete, and as I was X-ing out of those 6 email tabs, the program started deleting emails from the inbox. 4072. (Apparently afterward, it deleted the 6 I'd highlighted, because I had to undo twice to restore everything, and it put back the 6 first, and then the 4072.)

None of this makes any sense to me. The 6 messages were still visibly -- and apparently actively -- highlighted. 4099-4072 is not 6, so it didn't invert the selection and delete everything else. 4072 is not EVERYTHING in the inbox, so it didn't just delete the entire contents of the folder. I count 28 emails visible in the list on the screen without scrolling, so it deleted only messages that were not visibly accessible to click on. But it didn't delete ALL the non-visible messages, because the difference is 27, not 28.

This is making me crazy, because I cannot, for the life of me, figure out WHAT combination of clicks/keystrokes/magic is causing this to happen -- which means I can't ensure it does NOT happen.

What gremlin is this?

Is there some hotkey combination I can unprogram so it doesn't do this again, or is it a bug, or...?

Asked by a2jc4life 3 hours ago

How do you CHANGE the location (away from Drive C) where Firefox stores temporary files (reprise)?

I'm trying to find a way to change where Firefox 93 stores my temporary internet files away from C Drive to a different drive to reduce lag. I found an article on how to … (read more)

I'm trying to find a way to change where Firefox 93 stores my temporary internet files away from C Drive to a different drive to reduce lag. I found an article on how to do it using the about:config utility, but I can't do what that article describes — right-clicking in the about:config browser does not give me the option to create a new string; there is no "new" option.

How do I change this in Firefox 93?

Asked by Bobby 3 hours ago

Add ons.

Hello, I uploaded a Add on Theme, It says Firefox Browser Add-ons and it says " Installation aborted because the add-on appears to be corrupt." What do i do? The link to … (read more)

Hello, I uploaded a Add on Theme, It says Firefox Browser Add-ons and it says " Installation aborted because the add-on appears to be corrupt." What do i do? The link to it is https://addons.mozilla.org/en-US/firefox/addon/mix-of-colours/

Asked by masonjlee2809 4 hours ago

Sync imap folders

I have an office computer, a laptop and a smartphone, all sending/receiving email via imap. The laptop has not been used for a couple months. When I turned it on today … (read more)

I have an office computer, a laptop and a smartphone, all sending/receiving email via imap. The laptop has not been used for a couple months. When I turned it on today it showed only old messages and would not sync with the server. How can i force it to sync and show my recent messages? Thanks.

Asked by John R Sweet 4 hours ago

Thunderbird failed to find the settings for your email account.

I am trying to set up a new email account on an existing Thunderbird install. Thunderbird is at the latest version having just updated it to see if that fixed the problem… (read more)

I am trying to set up a new email account on an existing Thunderbird install. Thunderbird is at the latest version having just updated it to see if that fixed the problem. Ver 91.1.2. It hadn't previously been updated for a while.

I set up the account with exactly the same details as the other account, except for the mailbox. The existing account is purak02, the new one purak03 and yes, I can sign into the new account via webmail.

I'm trying to set it up as IMAP but have tried POP3, I've tried different ports etc but still get the same error.

I have allowed Thunderbird through the firewall, but as I say, one account on the same server works, the other doesn't. Even the addresses are similar, with just the alias being different. eg office@ and sarah@

Suggestions please.

Regards Rob

Asked by office426 3 weeks ago

Last reply by office426 4 hours ago

Calendar behaviors has changed, time bar, and new events no longer working

I received an update today, and noticed a couple of things. I recorded (2 min) a short video to show the issue. https://www.screencast.com/t/3j8sacLlvbB Recap: 1) Red t… (read more)

I received an update today, and noticed a couple of things. I recorded (2 min) a short video to show the issue. https://www.screencast.com/t/3j8sacLlvbB

Recap: 1) Red time highlight bar doesn't move at all, even as time progreses throughout the day. 2) Clicking a time/date in the calendar would "insert" new event. It no longer does, I have to right-click and select "New event" from the right click menu.

Asked by cenay 1 week ago

Last reply by cenay 4 hours ago

Firefox and Audible.com

Hi all, For years, I have used Firefox to download audiobooks from Audible.com. I go to Audible.com, open my library, click download, and then a pop up shows the .aax fil… (read more)

Hi all, For years, I have used Firefox to download audiobooks from Audible.com. I go to Audible.com, open my library, click download, and then a pop up shows the .aax file I'm going to download. The problem - In the past week, the pop up window now shows that I'm about to download a .mp4 file. That doesn't play nice with Apple Books or my iPhone. I've called Audible several times, but they haven't been able to help. If I use Safari, the .aax file is downloaded correctly. This is a Firefox issue. Any ideas here?

Thanks for your time and help! --Scott

Asked by seschreiber 5 hours ago

Automatic calls to many Google services on launch (Windows 10, desktop)

Hello! Something in my Firefox installation seems to be making several Google network (google.com / forcesafesearch.google.com / www.youtube-nocookie.com / m.youtube.com,… (read more)

Hello! Something in my Firefox installation seems to be making several Google network (google.com / forcesafesearch.google.com / www.youtube-nocookie.com / m.youtube.com, and a couple of others) calls shortly after launch. I have a DNS sinkhole, so that is how I can see.

I have a few reputable extensions (or should be, from EFF, Firefox itself, or Ublock Origin), but it also happens in safe mode. I went through a good chunk of this: https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections and still the calls occur

I am on Windows 10, with FF v93.

Thanks very much!

Asked by hiciya6568 1 day ago

Last reply by hiciya6568 5 hours ago

Transfer of Local Folders

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads… (read more)

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads about this but need it broken down very simply please as I am zero technology geek

Asked by Chanelle 5 hours ago

Certificate errors - smtp.googlemail.com

This problem has been around for ages, but since a clean install of Windows 11 Pro (64-bit, v21H2) a few days ago it's gotten much worse. I'm using Thunderbird 91.2.0 (6… (read more)

This problem has been around for ages, but since a clean install of Windows 11 Pro (64-bit, v21H2) a few days ago it's gotten much worse. I'm using Thunderbird 91.2.0 (64-bit). Used to be that every few days I'd get the "Add security exception" failure (see image) when trying to connect to smtp.googlemail.com (209.85.232.16:465). See the images for the details from viewing the certificates. (I've already worked with Bitdefender to try to resolve this problem -- after completely disabling it the error still occurs, but with different certificates. The Bitdefender cert goes away and I get the smtp one plus one for "GTS CA 1C3" and another for "GTS Root R1" which weren't there before disabling BitDefender). None of the certs have expired in either case. Once I add the security exception, telling Tbird to remember it, things will work fine for a couple hours then it happens again. The frequency of these errors has gotten a whole lot worse since running on Windows 11. I'd rate it as having left "annoying" and entering "frustrating". Anybody have any ideas? Thanks, DougP

Asked by ratnip3 5 hours ago

Thunderbird Is Constantly Downloading Outlook and and Gmail (imap accounts) in a never ending loop

For the past few weeks I've noticed that Thunderbird is constantly (24 hours a day/7 days a week) downloading my imap account emails. It never appears to sync and only p… (read more)

For the past few weeks I've noticed that Thunderbird is constantly (24 hours a day/7 days a week) downloading my imap account emails. It never appears to sync and only pauses if I view an email then after a brief period it continues again.

It appears to revert back to downloading the first message and because there are thousands of messages it never ceases.

I have unsuccessfully attempted to reinstall these accounts but when I do the software will not comply saying that the username, password or configuration is wrong.

I also installed Thunderbird on an old laptop just to see if it worked with a brand new install and that was fine.

Unfortunately, whilst I did attempt to do the same thing on my main pc I came across many issues and had to revert back to a saved profile to prevent loss of all my emails.

Please can someone help me?

Asked by gregshakeshaft 6 hours ago

After lestest update, double clicking opens event details rather than tab edit

Thunderbird 91.2.0 (64-bit) After the last update, when I double click on an event to edit, instead I get a pop-up window with event details and have to click edit (botto… (read more)

Thunderbird 91.2.0 (64-bit) After the last update, when I double click on an event to edit, instead I get a pop-up window with event details and have to click edit (bottom right corner of window) to open in a tab for edit. Tried right clicking the event and "Edit" is greyed out. The only 'setting' that I can find in Preferences under Calendar is "Edit events and tasks in a tab instead of a dialog windows." which is enabled. I created an event in Personal Calendar to test. Attached is a Personal Calendar event window that I get when double clicked - the same that happens with Google Calendar events. AHA! Personal Calendar event does have 'Edit' when right clicked (not greyed out like Google Calendar events) and opens in tab for edit when used, but not with double click..., again, extra step to edit. Don't appreciate the extra clicks - any help is appreciated. Kurt

Asked by KT 6 hours ago

Thunderbird and Optonline

I have used thunderbird email address for years. Now it will not accept my password. I even uninstalled and reinstalled Thunderbird and tried to creat a new profile, se… (read more)

I have used thunderbird email address for years. Now it will not accept my password. I even uninstalled and reinstalled Thunderbird and tried to creat a new profile, set up all the configuration according to Optimum, but when I click "done," it says that the user name or password is wrong. I can use my password optimum.net and works fine and optimum says everything is ok.

Asked by jducky 9 hours ago

Last reply by jducky 7 hours ago

secondary email address doesn't display.

I added a secondary email address, but it doesn't display. After waiting several days, I tried adding again, but it wasn't accepted with the message email address already… (read more)

I added a secondary email address, but it doesn't display. After waiting several days, I tried adding again, but it wasn't accepted with the message email address already exists. It still doesn't display. I have reviewed the on-line instructions and followed them precisely. The instructions do not cover this issue.

Any suggestions or assistance appreciated.

Asked by Henry D 7 hours ago

Printing with HP Envy 7640 pages print 2 inches to the right no matter how I set margins?

I am trying to print some pages from within my Firefox browser which is updated daily.And no matter what settings I choose for page width, margins, orientation or scale/f… (read more)

I am trying to print some pages from within my Firefox browser which is updated daily.And no matter what settings I choose for page width, margins, orientation or scale/fit to page the pages print way to the right and half the information is not printed. This happens when I choose to print the whole pages as well as when I choose to print my selection. I went to the new about support page (which I hate as I cannot change settings like I used to be able to change them) and I cleared the printer settings as was suggested in the Firefox help section and that had no affect/effect on the printing issue. I have wasted half a ream of paper trying to figure out how to deal with this on my own and have just filled my trash receptacle! Any help with this issue would be greatly appreciated. And you could throw in (if you like) a tip on how to change settings in the new about: support/config pages) Thanks very very much!

Asked by MrBeepa 8 hours ago