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Hi, apologies I'm not very computer-literate, but my gmail has stopped allowing attachments such as images or files (just keeps saying attachments failed). I cleared a lot of old (large) emails from my email account and freed up a lot of space - but I still can't add attachments. I've checked Firefox and it's up to date - as are my ad blockers. Is there something else I can do like deleting Firefox and then reinstalling it to see if this helps - the problem is definitely when using Firefox (and not Chrome) as my browser.

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I was able to add the extension. After updating Firefox to version 130, the Szafir SDK Web extension still works, wich is good. The problem is that not everyone will handle it this way.

I tried adding the extension manually, but the same message is always returned. "The add-on cannot be installed because it appears corrupted."

Is there any solution to this problem?

Hello. Each time I fire up Thunderbird, I get a series of panes (pains?) from Microsoft, asking for my passwords for my Outlook accounts. Sometimes, it asks for all of them. Sometimes, it asks for a few. It seems rather random. When I enter each one, I get a message on the screen saying "Authentication failure". However, if I persist and enter all the passwords, Thunderbird works. I had this problem a couple of months ago. I think it's related to something that MS did. A chap called Matt helped. But, unfortunately, it's returned. Could anyone, please, advise me? Thank you, Barry.

I received the following email from Microsoft. Is this a scam or is it for real? If real, how do I continue to access my email through Thunderbird?

"Immediate Action Required: Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods."

I am not very computer savvy, so any help would be appreciated. Jo

I adjust my Settings, but there is no "Save Settings" button that I can see. The next day, I check my settings and they are reset to what they were before. What am I doing wrong?

Hi there

My accent colour for my PC is a kind of lime green which I like. The blue of Mozilla Thunderbird worked really well with that green. The recent update has changed the colour of Thunderbird to a bright lime green which I really don't like. Is there anyway of keeping my PC accent colour whilst reverting Thunderbird to it's traditional blue colour please?

Kind regards Paul

Hello. I have a question out of curiosity regarding Mozilla accounts. Suppose I'm at my aunt's house and need to use her PC to retrieve just one password from my Firefox account. Is there a way to access that password without importing all of my account data into her browser?

I’ve tried logging into my account in a private window, but it still imported everything. In the case of Chrome, Google has a Password Manager that lets you access individual passwords without syncing or importing all data to the browser. Does Mozilla have a similar feature? If accessing a single password is possible, why does it seem so difficult? And if it isn't, why is that the case?

Kind regards, Wiktor

Hello, I'm on the point of reinstalling MS Windows on my laptop and as part of the process I backed up Thunderbird to a USB stick using your instructions "Moving Thunderbird Data to a new computer".

I have four email addresses, one I've used for probably 15+ years, another for 8 years, and two more recent additions. In copying the data to the USB stick, there are two Trash transfers taking significant time, one for 70%, the other for 6%.

I've looked for the Trash folders on my laptop but can't locate them. I have empty Deleted folders (I'm in the UK so perhaps that's just a terminology difference). Obviously I don't want to have these Trash folders transferred into a fresh copy of Thunderbird after the Windows reinstall.

So my question is how do I delete these Trash folders before I copy the Thunderbird data to the USB stick, and how do I prevent them reoccurring?

Grateful for any help with my problem.

Regards, Andrew King

Hi I need to create a filtering rule so that messages with attachments (specifically PDF files) are moved to another folder. I can't find a parameter anywhere that would allow me to create such a filter. Please help. Is this even possible?

Best regards Slawek

I have been using Mozilla Firefox on my old account and I had a profile, with my data and website passwords saved on this account. On the 5th of September my laptop was stolen. Since then, I could not get access to my old data anymore as if I never had an account with Mozilla Firefox before. My account was through my Email: hanichbib@gmail.com.

Please help me recover my data. Thank you.