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  • Solved

Exceptions reset after Firefox update

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if th… (read more)

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if this is an issue with Firefox that can be updated or is it an issue with some setting I have setup.

Exceptions that get reset - Cookies and Site Data, Pop-ups, Add-ons, etc.

Permissions that get reset - All of them Location, Camera, Microphone, etc.

  • Side note, the Troubleshooting Information section below has a link to share data, that link does not open in a new window. It opened in this same window, erasing all the content I had typed up the first time.

Asked by AR 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Disable "Block dangerous downloads" has no effect

Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of uncheckin… (read more)

Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of unchecking the "Block dangerous downloads" I'm still unable to download files. I have Windows 10 on my laptop.

Here are the steps: Click on a file, Save "File not downloaded. Potential security risk." Click on the message - Allow download The result is a file with content "HTTP Status 405 – Method Not Allowed".

Please help me to work the downloading again. I am aware of the safety but I want to switch off this feature.

Thanks in advance for help, Tibor

Asked by Tibor Ágoston 1 month ago

Answered by cor-el 4 weeks ago

  • Solved

Firefox 125.0.1 update breaks all self signed certificates

Firefox 125.0.1 update breaks all self signed certificates After the latest auto update I can no longer access any of my management screens on my private network with se… (read more)

Firefox 125.0.1 update breaks all self signed certificates

After the latest auto update I can no longer access any of my management screens on my private network with self signed certificates. This is a real problem. I have attached a couple error screen grabs, but ALL of themn are the same. The information link says there is no workaround!

So how do I recover access? Chrome works just fine ... so it is def. a Firefox problem.

Asked by mzla.cm 3 weeks ago

Answered by zeroknight 3 weeks ago

  • Solved

Exception is not respected

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced track… (read more)

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced tracking protection off" and "You have granted this website additional permissions". This website uses cookies to recognize my computer and not to require a one time password. However, when I close Firefox despite the fact that the website is on the exception list, cookies are deleted and I have to keep re-entering the one time password. I did turn of the checkbox for deleting cookies when Firefox is closed and now I am no longer asked to enter the OTP after Firefox is closed.

I assume this is a bug. Does anyone else experience similar issues? Is anything I can do about it and be able to use the exception list as intended?

Thanks.

Asked by Sue 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Locked

An abusive administer who poses as me and steals my account and download malware and viruses on my devices

I need help with an abusive administer he only an administer because he stole my e-commerce operating system in 2017 by putting malware on to my keyboard port so no key b… (read more)

I need help with an abusive administer he only an administer because he stole my e-commerce operating system in 2017 by putting malware on to my keyboard port so no key board would type I could not stop him I was originally hacked in 2014 I shut down my system that was unopened at the time for two years until I had gone through 25 devices because the abusive administer put malware onto all my devices and ruined them this has got to stop u just won money I can’t get into my google account because he changed my password and took my phone numbers because of so I can change the password to get into it I have about 25 google accounts for this reason every time something good happens and money is involved he takes my accounts so it don’t happen this isn’t the firsts time he has done this very same thing some one has to stop this criminal He takes Money off my cards and spends my money how much more of this do I have to put up with he is not an administer he is a hacking thief and I demand help

Asked by ddhw63 1 month ago

Last reply by ak.mozilla 1 month ago

  • Solved

cannot enable payment methid auto-fill in Firefox

hello, I've been trying to follow Firefox's official guide in the docs and ready 3rd party articles in order to enable payment method auto-fill in Firefox. however, this … (read more)

hello, I've been trying to follow Firefox's official guide in the docs and ready 3rd party articles in order to enable payment method auto-fill in Firefox. however, this section seems to be missing from my settings page.

under Privacy and Security, I cannot find anything to do with saved payment methods or the checkbox to enable payment method auto-fill.

how can I resolve it?

Asked by YOTAM GUTTMAN 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Security Concerns: Saved forms (across VMs) and password (after clearing all history).

v155.9.1esr Debian 12 I'm testing different Debian 12 on multiple VMs, it came to my surprise to see that my VPN hash I used on a website the day before was saved by Fir… (read more)

v155.9.1esr Debian 12

I'm testing different Debian 12 on multiple VMs, it came to my surprise to see that my VPN hash I used on a website the day before was saved by Firefox on the new VM.

The Sync was on but then which one saved my form (hash)?

  1. Numbered list item Logins & Passwords ? note: The hash was not a login but a form. If Firefox saves all the form, you should explicitly rename Logins by any forms/inputs.
  2. Numbered list item History? note: I hope this is only URLs.

If Firefox is savings "forms" (input fields) not just "logins" then it should be explicitly written. Is it an expected behavior?

Asked by debvmtesting 1 month ago

Answered by cor-el 1 month ago

  • Solved

Thunderbird is blocking my outgoing emails

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change.… (read more)

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change. Thanks.

Asked by Bill Washburn 1 month ago

Answered by david 1 month ago

  • Solved

DNS over HTTPS is undermining my family DNS filter. Can I password protect the DNS settings or other solution?

Hello all, I had been using firefox as the standard browser for years, but since the DNS-over-HTTPS feature I have had trouble with protecting my family on the web via D… (read more)

Hello all,

I had been using firefox as the standard browser for years, but since the DNS-over-HTTPS feature I have had trouble with protecting my family on the web via DNS filtering. Currently the only solution that has worked is to use a different browser (the Spin browser, for whoever is interested). I have Firefox blocked using the Android family link feature (and they can't install new apps without permission). Personally, I would love to move everyone back to Firefox, but I can't find a way to do it safely. Is there a way to effectively disable DNS-over-HTTPS such that it can't be changed (kids are pretty quick at figuring out that they can just go to the settings and figuring out that they can turn the feautre back on). A parental control feature would be ideal, so I can just set the DNS-over-HTTPS to use the family DNS filter in a way they can't turn it off. Does anyone have an helpful solution, or is Firefox dead for family protection?

Respectfully, Andrew

Asked by Andrew Davis 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

memory-report.json contains hundreds of unwanted websites

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json. In this report I see approximately 30 bloc… (read more)

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json.

In this report I see approximately 30 blocks of text, each of which contains approximately 50 to 100 website URLs. Several blocks contain only porn URLs. I have viewed porn, but only in Google Images; I don't visit the websites.

Why is this information being stored by Firefox?

Note: my Firefox is set to Delete cookies and site data when Firefox is closed. However, even after closing and opening Firefox, all the information is still in the report.

A sample of two of these blocks of text is attached.

Asked by EM8 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Cookies / settines = 793mb - nothing shows in manage data

Hi, Firstly I apologize because I'm not very tech savvy. My firefox browser has been taking ages to load. I've tried various 'fixes' over the last week or so and they do… (read more)

Hi, Firstly I apologize because I'm not very tech savvy. My firefox browser has been taking ages to load. I've tried various 'fixes' over the last week or so and they don't work for long. I'm going down the 'try this' list and am at the 'clear junk in manage data' suggestion. Someone else had success with getting rid of a load of youtube saved junk. I'm in the Cookie and Site Data area, it says it's using 793mb of disc space yet when I tap on 'manage data' to try and clear stuff that area shows up as empty. I've searched but can't locate how to fix this issue. Or I might be missing something completely obvious. :/

My memory, and health, is not great so if possible I really don't want to resort to clearing everything and having to re-add log ins etc.

Does anyone know how to fix this please?

Thank you!

Asked by blake.wolfe 1 month ago

Answered by b_georgestefan 1 month ago

  • Solved

managing the value prompted for a login

Having tried all pointers to how to display this data, I give up and present my case here: In a banking app, the login field is blank and requires me to enter the correct… (read more)

Having tried all pointers to how to display this data, I give up and present my case here: In a banking app, the login field is blank and requires me to enter the correct Login ID. This works fine. However, if I double click on that field, an option is displayed, happening to be my email address, which will not work in this case; a numeric value is required.

So, knowing a prompt is enabled, I have entirely failed to get 'it' to save the correct ID. I have also find a place in Firefox settings where I can see and modify the value that comes up. I do however remember doing exactly that for some other site.

So, as I have said, I cannot find this in the Passwords nor the Settings pages. What am I missing?

Help would be much appreciated.

Asked by Peter Fischer 1 month ago

Answered by Peter Fischer 1 month ago

  • Solved

Thunderbird will not send emails

Since changing my email password on my BT Mail server, Thunderbird will not send emails. I get a popup saying Sending and a blue line which never completes. When I cancel… (read more)

Since changing my email password on my BT Mail server, Thunderbird will not send emails. I get a popup saying Sending and a blue line which never completes. When I cancel it I get the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

There is no password change option on the Outgoing Server (SMTP). Connection Security is set to SSL/TLS and Authentication method is "Normal Password".

I can receive emails with no problems.

Asked by John Crellin 1 month ago

Answered by Matt 1 month ago

  • Solved

CIS Firefox Benchmark Update Assistance

I work for the Center for Internet Security (CIS) and my team develops the CIS Benchmarks for securely configuring a wide variety of technologies. Specifically, we make a… (read more)

I work for the Center for Internet Security (CIS) and my team develops the CIS Benchmarks for securely configuring a wide variety of technologies. Specifically, we make a Firefox Benchmark with recommendation on how to more securely configure Firefox. We would like to get some "Firefox People" involved in helping us update this Benchmark. Some power users and/or some Mozilla folks would be wonderful.

All contributors are listed in the resulting document and the resulting pdfs are freely available on our public website ([CIS Website] https://www.cisecurity.org/cis-benchmarks).

If you are interested please reply and let me know how to contact you.

Phil

Asked by Phil White 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago