All Products Support Forum

Installed thunderbird for the first time. Mouse scroll wheel doesn't work in the inbox, in message view, in settings, or in calendar.

The scrollbars are visible, if I click and drag them they work, if I use the up/down arrow keys the window scrolls as expected, it's just the mouse wheel doesn't work. Mouse wheel works in other programs ex firefox.

I disabled smooth scrolling and autoscrolling but the issue persists.

The 'Message Header' is the area above where the message content of an opened email is displayed. It typically contains a set of buttons - Reply, Forward, Archive, Junk, Delete and More It shows From, To, Subject and Date It may show other information depending upon settings and type of email.

Do you find the spacing between eg: the 'From' line and the 'TO' line is too much? Do you want to reduce this gap? If yes, then the following information may solve your problem.

Hello,

The new UI has this massive customizable toolbar at the top of the screen, it wastes a lot of space and doesn't look good compared to the old UI, you can fully customize it even leaving it blank but that does not remove it entirely and it looks off with just a blank nothing up there, where is the option to completely remove this new toolbar?

Regards,

In thunderbird 115,

I have clicked "hide message list header" and cannot find a way to show it again

how do you unhide it ?

https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_4-message-list-header

I have a userChrome.css to change the color of unread messages in the "list of messages" pane to orange:

/* Messagepane text */ treechildren::-moz-tree-cell-text(new) {

       color: #34ebdc !important;
       font-weight: normal;

} treechildren::-moz-tree-cell-text(unread) {

       color: #34c6eb !important;
       font-weight: normal !important;

}

This worked fine in TB 102 and prior. When I upgraded to TB 115 this no longer has any effect. I'm not sure if the userChrome.css is being ignored or if the styling elements in userChrome.css have changed.

I'm on Windows 11 and userChrome.css is located in 2 places: C:\Users\$username\AppData\Roaming\Thunderbird\Profiles\$profile.default\chrome\userChrome.css C:\Users\$username\Application Data\Thunderbird\Profiles\$profile.default\chrome\userChrome.css

Hi,

Just installed this seeing how it's hyped in the news and as soon as I started it I noticed it completely ignores my window decorations and shows some "grey" hardly visible "decorations" and "buttons" if we can call them that.

Find attached a couple of screenshots to show what I mean: One if the Mailspring clients with the proper window decorations, very clear and crisp while in focus. The other is Thunderbird Supernova, control buttons small and hardly visible if you don't have good eyes. Do not the windows IS IN FOCUS despite appearances.

Env: Fedora 36 x64, MATE desktop environment.

Any way to sort this?

For the release version of TB 115.0

The quickfilter is broken is a particular manner:

   some characters can be entered in the quickfilter-box.
   other characters (i.e. 'r', 'o'  the reply-shortcut key?) fail to be inserted/loses focus, and instead the reply- or open-message-action is initiated for the selected message.

I have not tested this extensively, but the issue shows up on my Win10 32-bit system

Hi, I'm using the latest Thunderbird 115.0 on Windows 11 and use the program with the Preview Pane turned off all the time.

Since I installed 115, when new mail comes in and I click on the notification banner, it brings me into Thunderbird and turns the preview pane back on.

Thanks

Frank Woolf

Thunderbird recently upgraded (?) to Version 15 on my Windows 10 laptop. Since them, when I go to look at the "Trash" folder, I get the message: "Unable to open the summary file for Trash on username@gmail.com. Perhaps there was an error on disk, or the full path is too long." I was able to fix it temporarily by restarting Windows 10, but the error is back a few hours later.

Hello, I have problem with adding email to thunderbird.

I am trying to add my interia.pl or wp.pl emails. Typing in email address and password it says that configuration found then I click done it says "Unable to log in at server. Probably wrong configuration, username or password".

I tried with built-in microsoft email client and it worked.

Thundebird version is 115.0.

Any ideas?

I run Thunderbird 102.13.0 (32 bit) on W10 Home. After Thunderbird updated late last week I have been having problems sending emails with my work Microsoft Outlook Office365 account (no such problems up to last Thursday 13 July) : Emails with just a couple of words in the body arrive but with nothing in the body. Emails with just a couple of words in the body and a text file attached arrive but with nothing in the body and without the attachment. Emails with just a couple of words in the body and a Excel file attached fail to send at all (error message). No such problems sending emails via the Office 365 web portal. I have Exquilla installed and its licence is current. Tried removing the Outlook account and re-installing it, but this made no difference. Temporarily disabling my ESET NOD32 AV software made no difference either. Tearing my hair out. Would anyone have any ideas on how to fix this ?

Thunderbird just updated to V115. But now, I no longer can see anything. Nor, can I navigate to anything since there is nothing there? How do I either fix this, or revert back to an earlier version that worked? See attached screenshot.

Hi ,

Ver 115.00

I can t find the way for a shortcut "pick up" mail just for one account... There is "pick up all accounts" but not a specific one...

thanks

Pierre

I downloaded the installation file for Thunderbird 115, English (British) edition. When I try to install it I get " Can not create temp folder archive"

The task manager data for Thunderbird is also shown as a screenshot

Hi,

My reading pane on v115 will only adjust downwards but I would like to adjust it upwards as was possible in previous versions.

Just to confirm what I mean, it will only go down, so making the reading pane smaller (or disapppear) and the thread pane larger.

I would like to make it go the opposite way, upwards to make the thread pane smaller.

Is there some code, css etc that can make it happen correctly?

Thunderbird stopped communicating with homtail after upgrading to v 115.0 I can send emails using smtp-mail.outlook.com but it fails to retrieve messages from outlook.office365.com There's no error message, it simply fails to connect. (A pop-up window may appear for a few seconds, then it closes, with no new messages downloaded and no errors shown) I'm using the POP setting. Tried to recreate the account as IMAP - it just shows "checking password", would not proceed any further. (No error message, no timeouts. I tried to enter incorrect password on purpose - still no error message, apparently they don't even connect.) Disabling firewall doesn't help. EVERYTHING WORKED FINE BEFORE THE UPGRADE! PLEASE BRING BACK THE WAY IT WAS!!!

Just was updated to Thunderbird Supernova. Now when I perform a search with the unified toolbar I get a list of results, but anytime I select one of the results a new tab is open with a Blank message.

I've re-indexed my emails as per : https://support.mozilla.org/en-US/kb/rebuilding-global-database but that hasn't helped.

Anyone else having this problem and found a solution? The only work around I have so far is to use the Ctrl-Shift-F which works, but is a little slower.

Thanks, Robert

Hi, In TB 102 the menu toolbar was still above the button toolbar, if I am not mistaken. In TB 115 this seems to have changed... I could not find a way to customize it back as it was. Pointers anyone ? Thank you.