Showing questions tagged:

Google Search on Firefox not working

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google M… (read more)

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

Solved Archived 3 1098

firefox can't connect to my local weather station at htpp://192.168.32.11 but chrome works fine.

Firefox can't connect to my local weather station at "http://192.168.33.11:8998/gauges.html" but chrome works just fine. This is the error message I get: The connection h… (read more)

Firefox can't connect to my local weather station at "http://192.168.33.11:8998/gauges.html" but chrome works just fine.

This is the error message I get:

The connection has timed out -- The server at 192.168.32.11 is taking too long to respond.

Solved Archived 2 81

Thunderbird crashes on startup @ RtlpxVirtualUnwind | RtlVirtualUnwind

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I h… (read more)

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

  • Installed the latest version of TB (from 78.11.0 to 102.8.0)
  • Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
  • Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Solved Archived 12 136

Truncated printer list

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers… (read more)

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers. Because of this, it's very difficult to determine which printer is which from the list.

Solved Archived 2 207

Inbox folder size on disk too big

Dear Support, suddenly my INBOX file has a size of 480GB - the mails in all my IMAP folders online is less than 4GB. How can that happen? Is there a fix or should I just … (read more)

Dear Support,

suddenly my INBOX file has a size of 480GB - the mails in all my IMAP folders online is less than 4GB.

How can that happen?

Is there a fix or should I just re-create the account?

Best wishes, Johannes

Solved Archived 8 892

responding to an email about crashing

bp-a83a8b60-4fe9-4a58-9d27-908cd0231005 10/5/2023, 4:25 PM bp-570587d5-134a-4511-95e7-584bf0231005 10/5/2023, 4:25 PM bp-fbc94cef-e0df-4f3b-ac83-599320231005 10/5/2023… (read more)

bp-a83a8b60-4fe9-4a58-9d27-908cd0231005 10/5/2023, 4:25 PM bp-570587d5-134a-4511-95e7-584bf0231005 10/5/2023, 4:25 PM bp-fbc94cef-e0df-4f3b-ac83-599320231005 10/5/2023, 4:25 PM

i posted a crash question yesterday and got an email asking me to post these the time is the same i assume because i hit "submit" at the same time for all of them i'm posting blind here because there was no link in the email back to my original post - maybe something else that should be fixed

Locked Archived 1 243

I have slow operation on some urls that run properly on chrome

Slow operation and lockup with some urls that work correctly with chrome. https://www.leaguesecretary.com/bowling-centers/spanish-springs-lady-lake-florida/bowling-leagu… (read more)

Solved Archived 3 199

Language in menu of FF 126.0 is mixed up

Hello, I have a problem: After an automatic update of the language packs, parts of the Firefox menu (version 126.0) are displayed in EN. Parts in DE. Seems to be related… (read more)

Hello, I have a problem: After an automatic update of the language packs, parts of the Firefox menu (version 126.0) are displayed in EN. Parts in DE. Seems to be related to the update... how can I change this again? I have already changed the language settings. Didn't help...it appeared after an automatic update on May 28. Thanks for an idea :)

Solved Archived 4 144

when writing an email F9 no longer displays the address book unless in safe mode, how to fix this?

I tried searching the FAQs and did a google search first. This did not work, all I discovered is F9 turns the contacts sidepane on and off, but doesn't fix the problem w… (read more)

I tried searching the FAQs and did a google search first. This did not work, all I discovered is F9 turns the contacts sidepane on and off, but doesn't fix the problem with the pane being wrong.

Until a very recent update (last week or two at most) when I hit write, the contacts pane in the write window showed my address book. Now it shows some type of search I can't use as I have to see all the entries to see which ones I want to send an email to. In some cases I have multiple entries for a person based on them having multiple email addresses for different types of email. Trying to remember which ones I want DOES NOT WORK for me. I can only get this behavior back by running in safe mode. As an alternative I need Thunderbird to save my safe mode setting so I don't have to reconfigure safe mode every time I have to reboot windows or restart Thunderbird. I currently have it coming up in safe mode by default

I tried to remove and then install an older version of Thunderbird and the bad contact pane on the left was there. I can't find any setting to change the pane from the wrong one to the old one I need. I'd rather not try reinstalling win7 pro from scratch to fix this, assuming that would fix it.

I'm running windows7 pro 64 bit

Solved Archived 10 36

Thunderbird not working with Verizon

Ok, last week I migrated my Verizon Email to the new AOL/Verizon email set up. All went smoothly. I was sending and receiving no problem. All of a sudden, I am not sendi… (read more)

Ok, last week I migrated my Verizon Email to the new AOL/Verizon email set up. All went smoothly. I was sending and receiving no problem. All of a sudden, I am not sending or receiving. I can get mail from the AOL.Mail site, but can not get from Thunderbird. I have a G.mail Acct using Thunderbird and it works fine. Any idea why the new Verizon/Aol might be stumbling over Thunderbird? When I try to get mail it just hangs, when i try to send i instantly get this message...Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.verizon.net was lost in the middle of the transaction. Try again.

Solved Archived 11 244

Can't Add New Accounts (Mac)

I have three email accounts and need to add a fourth, but haven't been able to. When I click the "create a new account > email" button a screen comes up with two butt… (read more)

I have three email accounts and need to add a fourth, but haven't been able to. When I click the "create a new account > email" button a screen comes up with two buttons, and neither button works. They're 'clickable' in that they change color, but there's no way to move away from this screen and neither button brings up a new window. Once I get here I have to force quit the application to get off this screen.

I'm on mac os 10.12.4, using Thunderbird 52.1.0. I updated thunderbird, uninstalled and reinstalled, and no luck. Any thoughts?

Solved Archived 3 99

Cannot receive emails after changing POP server settings at ISP's request

My ISP, Cox, sent me a message that I have to change my POP server settings from: port 110, Connection security: None, and Authentication method: Password, transmitted i… (read more)

My ISP, Cox, sent me a message that I have to change my POP server settings from:

port 110, Connection security: None, and Authentication method: Password, transmitted insecurely

to:

port 995, Connection security: SSL/TLS, and Authentication method: normal password

When I do this Thunderbird will not retrieve any new messages. The same changes work ok on two android devices, so I can see from them that there are new emails for Thunderbird to get, it's just not getting them. I tried changing one of my accounts back to the port 110 settings and that account now works again.

I tried contacting Cox about it but they stated that they don't support Thunderbird and referred me here.

I'm on Thunderbird 52.5.2 32 bit.

Solved Locked Archived 13 217

Cannot send messages. Log-in failed messages repeats in circles again, again and again

When sending emails - I receive the message box: Log-in failed (In Danish Log-in mislykkedes). See first image file. Further, Log-in to the server asmtp.telia.dk failed (… (read more)

When sending emails - I receive the message box: Log-in failed (In Danish Log-in mislykkedes). See first image file. Further, Log-in to the server asmtp.telia.dk failed (but written in Danish). I am a Telia customer, and the outgoing server name is correct. I click the button in the middle; "Type in new password" - next file picture comes up, named "SMTP-server password is required". I type in the, correct, password for my e-mail account at Telia. - Tried both variations of clicking the box to ask the password manager to keep the password - and not clicking it. - And click OK. No difference. Then it returns back to the first image file again - and so it goes into circles again, again and again! In Settings, Security, saved password menu - both the in-going and the outgoing servers are correct - see third picture, and when I want to see the passwords they are equal and correct. I also attach a screen shot of my SMTP settings. I have tried to disable and enable the firewall and my antivirus program, but no difference. I use Bullguard 18.0.346.2 version. I can send e-mails from other devices from the same e-mail account and server, but not from Thunderbird, so it must be a local problem here. I use Windows 10 home, version 1709. My Thunderbird is 52.6.0 (32-bit). I had the same issue for a few days ago, but only once, first time for about 2 years usage of Thunderbird, but typing in the password in the second image, solved the problem and it has been running for a couple of days until now when in runs in circles. So, what is wrong - and what to do? Thanks in advance.

Solved Archived 2 90

I cannot get to account settings in normal mode I can in safe mode

When I click on account setting I get a small box labeled account settings with one button with a drop down arrow which works and gives a selection of: Add an account mai… (read more)

When I click on account setting I get a small box labeled account settings with one button with a drop down arrow which works and gives a selection of: Add an account mail account, add chat account, add feed account,add other account or remove account. I cannot see any other settings

Solved Archived 3 342

Abruptly and with no apparent cause, emails cannot be sent

Suddenly, I could not send emails. This has happened before, but quite some time ago, so I can't recall how I solved it back then. I went through the “Cannot Send Message… (read more)

Suddenly, I could not send emails. This has happened before, but quite some time ago, so I can't recall how I solved it back then. I went through the “Cannot Send Messages” https://support.mozilla.org/en-US/kb/cannot-send-messages steps and discovered that there was no entry line at all for smtp outbound when I checked "Saved Logins" to see the passwords. Mailbox inbound was there, but not smtp outbound. It had been there before without doubt.

The original error message said that I needed to enter a password, which, when I checked as I described, was missing. So trying again, I entered the password and checked the box that lets the system manager remember it. Now an smtp outbound line appeared in "Saved Logins," but I still could not attempt to send a message without an error notice that declared failure

This error message I kept getting was this one:

  Login Failed
  ?  Login to server outbound.att.net failed
  [Retry]     [Enter New Password]     [Cancel]

(As you can see, the underlying email service is from the unfortunate ATT/Yahoo, the second half of which is known by the lovely name "Oath" (visions of writhing fanatics swearing allegiance at a blazing altar), which I am seeking to replace. Meanwhile, I must have working email service from it through the heretofore wonderful client Thunderbird.)

Imagine my surprise when I happened to check the "Sent" box and discovered that these messages all were listed as having gone out despite the failure message I was receiving, but given that tests I sent to myself were not received, these must have been on the order of "false positives." I tried the steps in that "Cannot Send Messages" article and cannot imagine what is wrong.

What am I missing?

Thank you.

Solved Archived 5 54

IMAP folders unavailable despite 'show only subscribed' being off

Hi folks, Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked Scenario: 32bit release channel, issue e… (read more)

Hi folks,


Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked

Scenario: 32bit release channel, issue exists on multiple (all tested) machines, tested with all addons disabled

Long explanation: Been I've been suffering this issue for months hoping updates would fix it. Having searched here thoroughly and found nobody else reporting my issue I wondered if perhaps my configuration had become corrupted across all machines somehow so I nuked the profile and started again from scratch. This solved it so I spent 2 days doing the same to all our other machines. A few days later we were all suffering the same problem all over again. Wondering if it was caused by my mail provider which was AWS I migrated the whole companies mails to Rackspace. This meant recreating all the accounts again and for a few days once again everything seemed fine but then the problem was back across the board. Outlook does not seem to suffer this issue but it lacks many features we use extensively and a number of addons we rely on too.

Please take a look at the attached images; as they say, they tell 1,000 words.... (These are refusing to upload, I shall post and then try to edit this post to add them or post them below, hopefully.)

Any thoughts, suggestions for diagnosing, etc gratefully received!


All the very best, -Tom

Solved Archived 3 63

Main window isn't displaying correctly since latest update

I've been using Thunderbird for a long time on this computer now and it has always worked like a charm. However, since the latest update I am unable to view my emails as … (read more)

I've been using Thunderbird for a long time on this computer now and it has always worked like a charm. However, since the latest update I am unable to view my emails as the main window is mostly invisible.

When I start Thunderbird, I can see how it builds the window quickly, displaying one component after another but immediately removing them again afterwards. After this process is over, the window is completely invisible and I only see a small, blue loading circle in the top left of the screen. Clicking on the Thunderbird icon in the taskbar has no effect. Sometimes single, seemingly random elements of the GUI remain visible (like for example single rows of my inbox or the "File" button in the menu bar) but disappear as soon as I point my cursor at them. It is hard to make screenshots of this phenomenon, I would probably have to provide a screen recording from when I start Thunderbird to properly showcase what the problem is. Interestingly I am sometimes able to click onto the menubar options (File, View, ...) and use the context menu, through this I was able to open my address book which functions without any problems.

I feel like the program itself is starting and working as intended, however, the GUI isn't displayed correctly. As I haven't changed any settings in the last days I don't know what causes the problem. Google searches regarding the latest Thunderbird version and known GUI bugs didn't yield any results either.

I use Windows 10 and should be on the latest version of Thunderbird. Any help is very much appreciated!

Solved Archived 4 108

Thunderbird keeps randomly crashing when sending emials with attachments @ UserCallWinProcCheckWow

Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully [Wed Dec 5 14:59:11 2018] Crash report submitted successful… (read more)

Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully

[Wed Dec 5 14:59:11 2018] Crash report submitted successfully [Thu Dec 6 08:32:33 2018] Crash report submitted successfully [Thu Dec 6 08:38:52 2018] Crash report submitted successfully [Thu Dec 6 08:38:56 2018] Crash report submitted successfully [Fri Dec 7 14:11:44 2018] Crash report submitted successfully [Fri Dec 7 14:25:52 2018] Crash report submitted successfully [Fri Dec 7 17:10:12 2018] Crash report submitted successfully [Fri Dec 7 17:13:04 2018] Crash report submitted successfully [Fri Dec 7 17:22:11 2018] Crash report submitted successfully [Fri Dec 7 17:42:16 2018] Crash report submitted successfully [Fri Dec 7 18:00:20 2018] Crash report submitted successfully [Fri Dec 7 18:04:25 2018] Crash report submitted successfully [Sat Dec 8 21:22:46 2018] Crash report submitted successfully [Sat Dec 8 21:33:06 2018] Crash report submitted successfully [Wed Dec 12 14:29:17 2018] Crash report submitted successfully [Wed Dec 12 14:35:16 2018] Crash report submitted successfully

Solved Archived 6 252

Firefox won't open on Mac despite trying everything I've read

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried mult… (read more)

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried multiple times, the option key, and re-installing. Nothing seems to work, which suggests something about my user settings is the issue, but a) I am not keen on deleting this if possible and b) I won't delete my user settings unless that is necessary. Like the attached thread, I am happy to attach crash reports, but without the ability to even open Firefox properly it's not obvious how I do this - force-quitting it just sends a report to Apple.

Any help much appreciated - I'd quite like Firefox working again.

My laptop is a MacBook Pro 13 2020 (Intel) running macOS Monterey (12.7.4). I installed the version of Firefox available for download as of writing (v127.0 based on Finder).

Solved Archived 4 3233

June 2024. CAN'T SEND ON THUNDERBIRD

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That… (read more)

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha
Solved Archived 7 144