• Solved
  • Archived

+New Message highlighted in blue and does not work (bug1956258)

Hi, I have been using Thunderbird for many years. I have not made any changes to the standard Windows 10 version. Suddenly, when I want to open a New Message, the button… (read more)

Hi, I have been using Thunderbird for many years. I have not made any changes to the standard Windows 10 version.

Suddenly, when I want to open a New Message, the button is highlighted in blue but nothing happens when I click on it.

Asked by jw.wreford 6 months ago

Answered by sfhowes 6 months ago

  • Solved
  • Archived

Firefox Nightly 135.0a1 on Android UX regression in the new menu

The new menu doesn't contain at least two very requently used actions: - reload the page - go forward There is no way to disable the new menu and revert the old behavio… (read more)

The new menu doesn't contain at least two very requently used actions:

- reload the page - go forward

There is no way to disable the new menu and revert the old behavior.

Asked by sergey14 1 year ago

Answered by sergey14 1 year ago

  • Solved
  • Archived

Firefox not loading any websites

I have just installed Firefox on a new iMac, running MacOS 15.2. Firefox will not load any of the websites I have tried, whereas Safari and Chrome do. I have cleared the … (read more)

I have just installed Firefox on a new iMac, running MacOS 15.2. Firefox will not load any of the websites I have tried, whereas Safari and Chrome do. I have cleared the History and also set "No proxy" but loading still fails.

Asked by Colin Bird 1 year ago

Answered by Colin Bird 1 year ago

  • Solved

thunderbird not responding after a few mins of being loaded

I have been using thunderbird for a few years now on win 10. Just had to buy a new win 11 system and successfully installed it. transferred my emails, folders and conta… (read more)

I have been using thunderbird for a few years now on win 10. Just had to buy a new win 11 system and successfully installed it. transferred my emails, folders and contacts and all seemed to work fine. Now I notice that once I leave it for a few mins, it is unresponsive with just a blue circle where the curser should be. I close it and re open and all is fine again for a few mins. I have tried turning off my antivirus software and disconnecting from the internet but still the same fault. Any ideas please?

Asked by nick osborne 2 weeks ago

Answered by christ1 2 weeks ago

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  • Archived

New Mozilla Firefox Browser 136.0 Tab Icons highlighted

Hello, This new version of firefox. I am experiencing icons grey out whenever I opened a new tab. Is anyone experiencing this below? [Highlighted Icons in new Tab https… (read more)

Hello,

This new version of firefox. I am experiencing icons grey out whenever I opened a new tab. Is anyone experiencing this below?

[Highlighted Icons in new Tab https://i.postimg.cc/RFzrm98Q/Screenshot-2025-03-05-012153.png]

Asked by lien games 10 months ago

Answered by lien games 10 months ago

  • Solved

slow Thunderbird

I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons … (read more)

I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering. Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim

Asked by Tim Hodgkinson 3 weeks ago

Answered by Tim Hodgkinson 2 weeks ago

  • Solved
  • Archived

Scrolling Bug - https://www.architecturaldesigns.com/ - Firefox 138.0.1

I have noticed a weird scrolling bug in Firefox since either v138.0 or v138.0.1. If you go to https://www.architecturaldesigns.com/ and select any floor plan, if you att… (read more)

I have noticed a weird scrolling bug in Firefox since either v138.0 or v138.0.1.

If you go to https://www.architecturaldesigns.com/ and select any floor plan, if you attempt to scroll down the page the page will not let you and snap back to the top.

I tried this in Firefox troubleshooting mode with all add-ons / themes disabled and encountered the same behavior. This is something that just started happening in the last version release or two.

This is present both on Windows as well as Mac versions of the Firefox browser.

Asked by Zelf24 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

  • Solved
  • Archived

Firefox после зависания получает флаг system

Когда firefox зависает и windows предлагает его убить, firefox получает права системы и по этому становиться не убиваемым.Система не может его убить потому что у его прав… (read more)

Когда firefox зависает и windows предлагает его убить, firefox получает права системы и по этому становиться не убиваемым.Система не может его убить потому что у его права системы .В первые заметил этот баг когда сделал браузер firefox браузером по умолчанию.У меня сим роутер при запуске системы открывает браузер тут та браузер и зависает (не всегда ,но часто) в диспетчере задач в этот момент у его права системы.Писал в майрософт ,майкрософт посоветовал пользоваться нормальным браузером и сменить браузер по умолчанию .По совету майкрософт сменил браузер по умолчанию на chrome проблема пропала. Firefox 140.0.2 (64-разрядный) Windows 11 версия 24H2

Asked by StalkerCN 6 months ago

Answered by StalkerCN 6 months ago

  • Solved
  • Archived

I Cannot Delete Some Messages.

I was running TB 128.11.1esr up until 10:00 this morning on Windows 10 Professional 22H2 64-bit. I have some e-mail messages that I cannot delete. This morning I auto-u… (read more)

I was running TB 128.11.1esr up until 10:00 this morning on Windows 10 Professional 22H2 64-bit. I have some e-mail messages that I cannot delete. This morning I auto-upgraded to 1o 128.12.0esr and then to 140.0esr. I still cannot delete the messages When I try to delete a group of messages (containing the message in question), the messages in the in-box turn from black to gray, and I see at the bottom "Moving messages to Trash". But nothing happens. I did a "Compact folders", and it completed without any error messages. I can look at my Trash folder, and the contents seem to be intact. In one case, I individually deleted all of the messages except one. With this one, I open the message and see nothing in the bottom message content pane. When I do a "cntl-u" to see the RFC 5322 message headers, I see a window that is completely blank. What is happening, and how can I debug this? Thanks.

Asked by bsfinkel 6 months ago

Answered by bsfinkel 6 months ago

  • Solved
  • Archived

New Message button

My green "New Message" button has stopped working for some reason. I've tried switching it off then back on but it still won't work. so at the moment I can't create new e… (read more)

My green "New Message" button has stopped working for some reason. I've tried switching it off then back on but it still won't work. so at the moment I can't create new emails. Regards William

Asked by billblock 6 months ago

Answered by jason141 6 months ago

  • Solved

black box over search box

a black box appears over the search box when mouse is moved over the tab. Tried in safe and troubleshoot mode. Box still appears only in white I did find an answer previo… (read more)

a black box appears over the search box when mouse is moved over the tab. Tried in safe and troubleshoot mode. Box still appears only in white I did find an answer previously but reinstalled firefox and the fix was lost. Problem resolved.

Thanks all for looking.

Asked by spelunky2 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved
  • Locked
  • Archived

Mbox file sizing

Imagine having more than 30 Accounts to be added on a single profile my concern is how will Thunderbird handles file size if it's using one file (MBOX) and if the file h… (read more)

Imagine having more than 30 Accounts to be added on a single profile my concern is how will Thunderbird handles file size if it's using one file (MBOX) and if the file has no solution, can I create files and keep mails on them until they reach max size?

Asked by Amir Maher 6 months ago

Answered by david 6 months ago

  • Solved

hotmail account - message list appears, instantly disappears, message list pane displays "no message found", downloads the entire message list all over again [was random reset of folders]

Recent problem, real nasty, may just have to give up on Thunderbird, at least on the Windows 10 computer. Click on folder name in folder list, all messages previously d… (read more)

Recent problem, real nasty, may just have to give up on Thunderbird, at least on the Windows 10 computer.

Click on folder name in folder list, all messages previously downloaded and viewable, when the message list appears, it instantly disappears and the message list pane displays "no message found" and it proceeds to download the entire message list all over again. For some folders with over a hundred thousand messages, this is unacceptable, obviously.

Asked by Casual User 5 months ago

Answered by ThundaMike 5 months ago

  • Solved

unified toolbar is unresponsive and not accessible

I have two installations of Thunderbird on two different computers 2 different locations, both are new installations. Both are on Windows 11. The one at home, works perfe… (read more)

I have two installations of Thunderbird on two different computers 2 different locations, both are new installations. Both are on Windows 11. The one at home, works perfect, the one in my second home too except the unified toolbar is unresponsive, whatever I click there it doesn't respond, The X doesn't close the program, the - doesn't minimize anything, just nothing happens, any advise?

Asked by henny 1 month ago

Answered by henny 1 month ago

  • Solved

Can't create new email

I've been using Thunderbird for probably 10 years or more. My current version is 140.1.0esr (32-bit) - unsure when this was updated from previous version. My pc is a 64-b… (read more)

I've been using Thunderbird for probably 10 years or more. My current version is 140.1.0esr (32-bit) - unsure when this was updated from previous version. My pc is a 64-bit pc so I'm unsure why I'm running the 32 bit version of Thunderbird.

Starting today, when I click on the New Message button, nothing happens except the button seems to register the mouse click with a slight change in appearance. Usually this would open up a blank email but I currently can't write a new email until this is resolved.

Turning off Anti-virus makes no difference. I've tried a PC restart also with no effect.

Any ideas what I can try please?

Asked by MG312 5 months ago

Answered by sfhowes 5 months ago