All Products Community Forum

1.Recently, while trying to modify my account settings, I found that the “Add Account” function in the upper-right corner gets stuck on the loading spinner after submitting the information. It never finishes or stops, and unlike the first time I set it up, there’s no option to manually add an account anymore. （近期因帳戶設定須修正，發現右上的「新增帳戶」功能在輸入完資料後送出，會一直卡在轉圈圈畫面，也無法終止，也不像第一次那樣有手動新增的選項。）

2.Even after uninstalling and reinstalling the program, all previous data still remained. Fortunately, after checking with ChatGPT, I learned that I had to manually clear the files under the “APPDATA” directory to completely remove them. （移除重裝後，原先資料仍然存在。好在詢問 ChatGPT 後才知道必須手動清除 APPDATA 資料夾下的內容，才能徹底移除。）

— Translated by ChatGPT

My account on gmail is melvincheck@gmail.com. Thunderbird is now also downloading emails for melvin.check@gmail.com. Note the dot between names. How do I stop this from happening?

I setup and new email account for my website on NO-IP. I have two other accounts that were setup on earlier versions of Thunderbird that allowed manual configurations.

I started to add the account but got some warnings and quit. So I started over and now this latest update never gets to the manual update options. I get to the page, shown in the attached file, which never does anything. I can only press the Esc key and exit.

So I manually added the outgoing server, thinking that might work, but it did not. Any ideas how I can get the new email address working?

Hello,

I am in the process of linking my mail account via Thunderbird on my computer. However, I can no longer see my normal folder structure. However, if I link my account via my Android phone using the Thunderbird app, I have the option of selecting so-called special folders (see attachment screenshot 1). If I then select INBOX, my usual folder structure can be accessed again in the linked mail account on my phone (screenshot 2). Why don't I have this option in Thunderbird on my computer? Perhaps I thought I was using an outdated version of Thunderbird on my computer, but I cannot see the version number and cannot check whether I can update Thunderbird or not.

Best regards, Dr. Jan-Christian Raabe

My company is switching to gmail and I rely on Thunderbird, so I need to add the account. I've followed instructions correctly, as best I can tell, but I'm sure I'm missing something. No emails are loading. I'm on Thunderbird 128.7, MacOS Sequoia 15.3.

I want to set one account that's used every time "+ New Message" is clicked, regardless of which account or folder I'm in.

Is that what the Default Account is for? If so, how do I set it?

This support article says there's an Account Actions button that offers Set as Default. But I don't see it.

There is a gold star next to the desired account name in the account list in Account Settings, so perhaps this has already been set as the default account. But sent emails are not defaulting to it.

Any help reducing my confusion would be appreciated.

I use four eMail addresses - outlook.com, att.net, and two gmail.com. Does Thunderbird support the import of all four into one place? A one-stop-shop, so to speak.

ld-1@att.net

I tried the help article, but it seems to be out of date and doesn't match what I see.

I have an Inbox with 4 emails.

Then I have another email that has an inbox beneath. I'd like to add this fifth inbox to the global inbox.

Hi,

Thunderbird: 142.0 (64-bit)

When I try to add a mail account that I deleted before, I receive an error message:

• Error Creating Account
• Incoming server already exists.

When I add my email account, I receive the message, "Can't find a server," and Thunderbird adds the incoming server configuration somewhere. It's not in the "Account Settings" menu.

I deleted my profile folder and started from scratch.

I tried to use the same configuration settings I have in the mobile version of Thunderbird, but without success. Unfortunately, it's not possible to import the settings from Thunderbird Mobile.

I have the same problem with the Account Hub, or without it. How can I fix this problem?

Many thanks,

I am trying to add a business gmail account to my Thunderbird on Desktop and have run into difficulty.

I tried to use This Article in order to overcome the issue, however it is dated 2018 and seems very out of date with the current UI. So I am struggling with how to rename the incoming/outgoing servers to allow the new gmail account into the host.

When I try to add the gmail account I get the window to sign into the new account, but when I click continue I get "The server cannot process the request because it is malformed. It should not be retried. That’s all we know." (see attached image).

Escaping out of the log in screen brings me back to the config page which appears to have accepted the account, until I hit continue and then it tells me that the incoming server is already in use. (see the second image).

I also tried turning off the experimental add account and use the previous interface to work the problem. I got the same results both times.

Please advise, I'd really like to have access to the account emails on my desktop without using the google web interface.

Thank you DD Randall

Hello from Sweden, and I'm sorry if any grammar or expression is incorrect.

All of a sudden login credentials is asked for (see attached image), for an old account that I've already (a couple of weeks ago) deleted both in Thunderbird and also on the server (on sethpylad.se). I always click the Cancel button when this comes up, but I don't understand this at all because when I try to send an email to the existing new account on the same server it all works as it should? So it seems like it only ask for credentials for the old/deleted account?

Is there any way I can change any setting to not be annoyed by this from here on?

I'm using a HP laptop. And on my desktop computer I can't really recall having this problem at all.

Edit: I just deleted an Address Book that was associated with that old account, but the problem prevails. /edit

Thanx in advance! Seth Pylad from Sweden

I previously granted permission for Thunderbird to access an account. How do I remove this permission and where does it store the emails locally so I can delete them?

I have just transferred my Thunderbird email data to a new computer. Now in the listing of emails received it shows my name wrongly spelt. I can't find anywhere in my transferred account settings where this spelling mistake actually occurs. It is the kind of mistake that a native speaker of English would make when they see my name. How can Thunderbird have made this mistake in a completely automatic transfer? Disturbing and unnerving. Is this AI deciding that I spell my own name wrongly maybe? Please help if you can.

I have recently updated my PC and I have re-installed Thunderbird. However, Thunderbird will not allow more than 2 GMail accounts to be set-up. I get Unable to log in at server. Probably wrong configuration, username pr password. It is a gmail account, so the system automatically recognizes it. I have made double and triple sure that the user email and password is correct. I have even made my password smaller to ensure it is not the length of my password that Thunderbird has a problem with. Furthermore I have made sure that the outgoing server label is also unique. Despite all that, I am still unable to add a third Gmail account. Can you please help

Hello,

I recently closed a Gmail account and removed it from Thunderbird however it continues to periodically attempt to connect to Google with the deleted account's identity.

Under Account Settings, the account has been removed and the Outgoing Server entry has been deleted. All Saved Logins for the deleted account have been removed. There are no calendars configured for the removed account. There are no extensions installed other than LookOut 6.3 which does not appear to be account-sensitive.

If it makes a difference, I am experiencing this with Thunderbird 128.5.2esr (64-bit) on Slackware Linux 15.0.

Short of burning the profile and creating a new one, I'm out of ideas. Any suggestions would be appreciated.

Cheers,

-d.

On previous PC's I had TB configured to access Usenet This used: Server name: news.eternal-september.org

It would then appear in the list of accounts in the 'Left Hand pane'

I have configured (maybe not correctly) Acess, but nothing appears in teh Left Hand pane.

I attach the create account screen .. and also teh normal TB viw .. and usenet server not shown

Hello, i can not add another e-mail adress to my Thunderbird. It is flo****@neumanns.one and it is frozen in the loading screen. I already let it sit for half a day and still loading the settings... Is there a way to put it in manually?