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WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT … (read more)

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

Asked by kathryn.Vickerman 4 months ago

Last reply by Paul 4 months ago

Logged out on TikTok, when trying to log in, windows security says Firefox wants me to insert security key into USB...

Today I went to TikTok, was using it earlier in the day also, when it showed me logged out and when I go to log in using my email, a windows security pop up shows, saying… (read more)

Today I went to TikTok, was using it earlier in the day also, when it showed me logged out and when I go to log in using my email, a windows security pop up shows, saying that I should insert my security key into the USB, something I don't have, and that this is being asked because of Firefox, which I can click cancel, but when I try to sign in with my email, I can't seem to, the password doesn't seem to be working, and can't sign in with the QR code through the phone which connects with the app. Still signed in just fine on Chrome and the app on my phone, so not sure what is up, as that shows my password should be fine due to neither of those logging me out if my password had been changed.

That I changed one thing yesterday related to something "secure", was that I enabled SecureBoot in BIOS, because games like Battlefield require it now for the anti-cheat and I'm curious if this has somehow affected this in some way as that's the only thing that changed recently for me.

Asked by kamak 4 months ago

Last reply by kamak 4 months ago

Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter … (read more)

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Asked by Robert Bart McCormick 3 months ago

Last reply by Robert Bart McCormick 3 months ago

Disable two-factor (aka two-step) authentication

To sign into my Amazon account, I'd like to enter only my email address and my password. But I have to enter my email address and my passkey. A verification code is the… (read more)

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

Asked by gcotterl 5 months ago

Last reply by jonzn4SUSE 5 months ago

Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verificatio… (read more)

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

Asked by DrZ 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

  • Archived

Unauthorized sign in

I received an email saying that someone had signed into my account. I want to secure my account and don't know how? I'm also not sure the email is real and isn't a scam a… (read more)

I received an email saying that someone had signed into my account. I want to secure my account and don't know how? I'm also not sure the email is real and isn't a scam and don't want to click on any email links...

Asked by Janice Bjorkland 12 months ago

Last reply by markwarner22 12 months ago

  • Archived

Sorry I am completely slow to find a code and copy it in five minutes.

Hello, I am 70, it is not possible for me to go to my gmail and get a code and retrieve where I have to write the code in 5 minutes. If you have a solution, please tell… (read more)

Hello, I am 70, it is not possible for me to go to my gmail and get a code and retrieve where I have to write the code in 5 minutes. If you have a solution, please tell me how to do that. Otherwise, I will give up.

Asked by ebourdon78 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

required vertification on computer loging in

How do i set fire fox to know and sent verification that this computer is the one i have log in to the site before i keep having to verifier it is me every time i log in … (read more)

How do i set fire fox to know and sent verification that this computer is the one i have log in to the site before i keep having to verifier it is me every time i log in to the site

Asked by Bruce Waters 10 months ago

Last reply by markwarner22 10 months ago

  • Archived

Signing in

How do i stop having to type in 6 letters when signing in now. This is new and I'd like to stop it for EVERY time I open Firefox. Once a week would be fine! Thanks … (read more)

How do i stop having to type in 6 letters when signing in now. This is new and I'd like to stop it for EVERY time I open Firefox. Once a week would be fine! Thanks

Asked by saraohara 10 months ago

Last reply by markwarner22 10 months ago

  • Archived

I can't received the notification if I reset something I don't receive the code

I want to be receiving notification like when I reset my password I don't receive the code of resetting a password you know okay a lot like signing in receiving a notific… (read more)

I want to be receiving notification like when I reset my password I don't receive the code of resetting a password you know okay a lot like signing in receiving a notification

Asked by Sophia Naula 10 months ago

Last reply by markwarner22 10 months ago

  • Archived

Unable to setup Two-step authentication

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication c… (read more)

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

Asked by cgahley 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

verify account

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account… (read more)

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account to be deleted. How am I supposed yo verify it? I have Two-step authentication, the Account recovery key, a Secondary email and I even singed in several devices.

Thanks in advance for the help.

Asked by Dani 10 months ago

Last reply by Dani 10 months ago

  • Archived

Recovery key doesn't work

Just to be extra safe I tried using my account recovery key and it told me it was invalid. I was luckily only testing and am still signed in, so I made a new key, and co… (read more)

Just to be extra safe I tried using my account recovery key and it told me it was invalid. I was luckily only testing and am still signed in, so I made a new key, and copy pasted it directly from where I made it, and it still told me the key was invalid.

Seems bad.

Asked by sleepingweevil 10 months ago

Last reply by markwarner22 10 months ago