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"Sync and save data" option not showing up on mobile.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the setting… (read more)

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

Asked by CJ 1 week ago

Last reply by jonzn4SUSE 1 week ago

  • Solved

Firefox on Android does not sync

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android w… (read more)

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Asked by primski 1 month ago

Answered by primski 1 month ago

Sync is empty

I've been using Firefox for 15 years and since syncing has been available, all my tabs and favorites have been saved. Yesterday I saved new windows 10 and when I log in t… (read more)

I've been using Firefox for 15 years and since syncing has been available, all my tabs and favorites have been saved. Yesterday I saved new windows 10 and when I log in to mozzila, there's nothing?

Asked by S V 3 months ago

Last reply by markwarner22 3 months ago

  • Solved

I can't find "Sync" option in firefox v133

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem? I want to rec… (read more)

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem?

I want to recover my bookmarks and passwords

Any solution?

As you can see in the picture

Asked by mdl79711 3 months ago

Answered by jonzn4SUSE 3 months ago

Sync not working

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've… (read more)

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've eevn tried to manually initiate sync. Did not work.

Asked by Nitin Varma 3 months ago

Last reply by cor-el 3 months ago

sync not working

For some reason when I logged into my mozilla account after switching from windows to pop-os none of the passwords I had synced show up. One of the sites I had saved requ… (read more)

For some reason when I logged into my mozilla account after switching from windows to pop-os none of the passwords I had synced show up. One of the sites I had saved requires the username and email to reset the password, but I have no idea what the username was.. any thoughts?

Asked by TJ Roberts 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Multiple issues with iOS app all started a few months ago - can't sync or send tabs

iOS 15.8.3, FF Version 133.2. A couple of months ago I started having a bunch of issues with the iOS app simultaneously. First I couldn't get my tabs to sync. Then I si… (read more)

iOS 15.8.3, FF Version 133.2.

A couple of months ago I started having a bunch of issues with the iOS app simultaneously. First I couldn't get my tabs to sync. Then I signed out and had a hard time signing back in-- it just wouldn't work. Now I am finally signed in, but the app isn't working like it used to. I haven't been able to sync tabs since then now matter how many times I try. It still shows tabs for stuff I read months ago. I can't send tabs from desktop to my phone (but I can send from my phone to desktop with no issues). Finally, the tabs are all weird now-- they are huge (see pic).

I have tried uninstalling and reinstalling 20 or 30 times. I'm considering going back to Safari because the main reason I use Firefox is for phone/desktop connectivity and it just isn't working anymore. Any ideas?

Asked by B Porter 2 months ago

Last reply by B Porter 2 months ago

Firefox Sync Problem

I am having Sync issues. Computer 1 (Macbook Air 2011) and Computer 2 (Macbook Air 2015) were synced just fine. Yesterday I bought Computer 3 (Macbook Air 2024) and whe… (read more)

I am having Sync issues. Computer 1 (Macbook Air 2011) and Computer 2 (Macbook Air 2015) were synced just fine. Yesterday I bought Computer 3 (Macbook Air 2024) and when I downloaded firefox onto Computer 3 the bookmarks looked like things associated with me at some point they were not mirroring Computers 1 and 2. I did forget my password so went to Computer 1 which was the first to create my firefox account and reset my password. I then made sure I was logged in on all 3 computers. Computer 2 then decided to mirror/sync to the new Computer 3 losing all my bookmarks instead of Computer 3 mirroring Computers 2 and 1. Computer 1 stayed just fine with the bookmarks I want so I disabled sync on Computer 1 to not lose all the bookmarks. I can see that because Computer 1 is old Firefox is up to date but on a different version running 78.15.0es. Computers 2 and 3 are running 133.0.3.

I am hoping someone has info on how I can get my original bookmarks from Computer 1 back onto Computer 2 and 3

Any and all help is much appreciated

Asked by greggluongo 2 months ago

Sharing tabs between synced devices

so I did a factory data reset of my s22 Plus last week and I just tried to send it a tab from my Mac to my phone which doesn't work but it works the other way. The device… (read more)

so I did a factory data reset of my s22 Plus last week and I just tried to send it a tab from my Mac to my phone which doesn't work but it works the other way. The device was still signed into my account I signed it out sign it back in from the phone and every time I try to scan the QR code to connect another device from the QR code scanner in the search bar of the Firefox browser it keeps saying that I need to use like another app because it thinks it thinks I'm using the phones camera I'm not quite sure where to go from here

Asked by Darth Bane 2 months ago

Last reply by jonzn4SUSE 2 months ago

can not restore synchronized data on new phone

hello I had a smartphone, it died I bought a new one I moved the SD card from the old to the new one, dear stupid Android 13 then 14 say: oh I'm sorry you have to forma… (read more)

hello

I had a smartphone, it died I bought a new one

I moved the SD card from the old to the new one, dear stupid Android 13 then 14 say: oh I'm sorry you have to format your SD card, lol

during the configuration of the new smartphone, I asked to restore data from the backup of the old smartphone: - some parameters has been restored - applications were reinstalled - for example osmand restart with all configurations made on my previous smartphone

but, when I run Firefox, even after login on firefox sync, I have ......... nothing: - no passwords - no bookmarks - no preferences

why?

Asked by luigifab 2 months ago

Last reply by luigifab 2 months ago

  • Solved

Sync and Save missing from Android

I reinstalled the Firefox app on my android phone and I am not able to sync the phone now with my account info and bookmarks. Scanning the barcode to sync from my phone … (read more)

I reinstalled the Firefox app on my android phone and I am not able to sync the phone now with my account info and bookmarks. Scanning the barcode to sync from my phone does not work. It does not respond at all. Manually entering my email and password does not work either as it says I have the incorrect password when inputting the code sent by email.

Asked by tobinb001 2 months ago

Answered by tobinb001 2 months ago

firefox not giving me my synced data

so i signed into my firefox account on a new computer and every time i hit the sync now button it brings a pop up for half a second then it disappears and no changes happ… (read more)

so i signed into my firefox account on a new computer and every time i hit the sync now button it brings a pop up for half a second then it disappears and no changes happen to my bookmarks or any of my other synced data.looked through the forums could not find anything that was even similar to my problem

Asked by techpriest35 2 months ago

Last reply by jonzn4SUSE 2 months ago

Sync doesnt sync

Hello, I reinstalled win 10 on my pc and Wien i logged back into my account sync is working but no passwords, adds, bookmarks are loaded, so I have the most important qu… (read more)

Hello, I reinstalled win 10 on my pc and Wien i logged back into my account sync is working but no passwords, adds, bookmarks are loaded, so I have the most important question, what am I supposed to do? Thanks

Asked by Juan Sko 2 months ago

Last reply by Juan Sko 2 months ago

Not all tabs syncing from Android to Desktop

I have Firefox on Windows desktop and on my android phone. I have logged into both. When I click on "tabs from other devices" I only see tabs from another PC I use. I tr… (read more)

I have Firefox on Windows desktop and on my android phone. I have logged into both. When I click on "tabs from other devices" I only see tabs from another PC I use.

I tried logging out of Firefox Android and using the desktop browser's "connect another device" link to log back into it, but it still doesn't appear as a device. What am I missing?

EDIT: Ok now Android tabs are showing up, but not all of them. Seems to cut off after about 40. Anyway to get Firefox Desktop to show all Android tabs?

Asked by Shaan Khan 2 months ago

Last reply by jonzn4SUSE 2 months ago

Issue with Firefox Sync Not Restoring Passwords After Reinstalling Windows

Hello, I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. Howe… (read more)

Hello,

I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. However, after syncing my account, my passwords did not appear, and I am unable to access them.

I have already tried the following steps:

   Checked the sync status of my Firefox account.
   Ensured that I am signed into the correct Firefox account on my browser.
   Searched for any relevant troubleshooting steps but haven't been able to resolve the issue.

Could you please assist me in restoring my saved passwords or provide any guidance on how I can retrieve them?

Thank you for your help.

Best regards, Tameem

Asked by tamemtamim700 2 months ago

Last reply by TechHorse 2 months ago

Sync between macbooks does not work

I just created an account to sync my passwords and bookmarks from an old Macbook to a new one. I can see both devices on the Mozilla account but the Sync does not work. N… (read more)

I just created an account to sync my passwords and bookmarks from an old Macbook to a new one. I can see both devices on the Mozilla account but the Sync does not work. Nothing appears in my bookmarks.

thank you for your help.

Asked by jjlv 2 months ago

Last reply by jonzn4SUSE 2 months ago

Since mid-December, Firefox is unable to sync data.

As title. Around mid-December, various issues occurred with Firefox. Around December 18th, after reinstalling Firefox, I found that I could no longer recover synchroniz… (read more)

As title.

Around mid-December, various issues occurred with Firefox. Around December 18th, after reinstalling Firefox, I found that I could no longer recover synchronized data from the server, including bookmarks, extensions, and all other synchronized items.

What could be the cause, and how can this be resolved? Could Mozilla have changed any policies that restrict the synchronization function?

Asked by vim 2 months ago

Last reply by jonzn4SUSE 2 months ago