Showing questions tagged:

All the emails has been deleted after I have emty the trash

Hello, I had an issue with my Thundebrid 148.0 (aarch64) running on Mac OS Squoia. I am using it since 2012 and had no issies. But last week when I was trying to empty th… (read more)

Hello,

I had an issue with my Thundebrid 148.0 (aarch64) running on Mac OS Squoia. I am using it since 2012 and had no issies. But last week when I was trying to empty the trash in the app, it got deleted everything! I had my saved local folder intact. But all IMAP data was errased. Luckily my hostng company were able to restore the back up, but I lost almost a day of emails. Please look into that issue and let me know.

Thank you Alexey

Open 2 5 44

Recent update deleted all my bookmarks and history

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow … (read more)

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow me to upload an old data file and I can't restore my previous session. I tried checking both profiles but neither had my information saved and now when I open the about:profiles says "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

I'm scared to try anything else because I don't want to mess anything up further but I really need my tabs and history back.

I restarted my computer and then reopened firefox and it had updated and I noticed my bookmarks were gone but my windows/tabs were open, so I tried to choose a file on the bookmark backup and nothing was happening so I restarted and after that all my history and tabs were gone and I couldn't restore them.

Open 2 3 334

I have purchased Mozilla VPN for my 2017 Macbook air running IOS MOnterey 12.7.6. Turns out the laptop will not support the VPN. I can not use the VPN ! How do I get my money back? Mozilla Receipt ZPJQWEQ-0001 purchase March 31/26.

Can not use the modzilla VPN purchased for my 2017 Macbook Air. Operating system will not support it! Required credit card reversal for Mozilla receipt ZPQWEQ-0001 March … (read more)

Can not use the modzilla VPN purchased for my 2017 Macbook Air. Operating system will not support it! Required credit card reversal for Mozilla receipt ZPQWEQ-0001 March 31/26.

Thanks Tom Wirsz

Open 1 2 32

Firefox deleted everything on computer restart???

The launch of Firefox Profiles seems to have obliterated everything in my account: bookmarks, history, open tabs, and extensions are all gone completely. I have an option… (read more)

The launch of Firefox Profiles seems to have obliterated everything in my account: bookmarks, history, open tabs, and extensions are all gone completely. I have an option to import files from another browser, but not from my own past firefox. I logged into my Mozilla account, but I didn't have any other devices so I think it was still unable to recover the data? Is there anything I can do about this, or is all of my data truly gone?

Solved 3 1 299

Why doesn't my new Thunderbird version show the numger of new emails above the dock icon

Thunderbird in the past showed a red number above the dock icon telling me I had so many new emails. The newest version I now have does not do that and I cannot find a s… (read more)

Thunderbird in the past showed a red number above the dock icon telling me I had so many new emails. The newest version I now have does not do that and I cannot find a setting for that. Anyone know how to get the number back????

Open 5 1 87

Firefox trying to install helper tool and doesn't open at all

Here is what the message says: "Firefox is trying to install a new helper tool. Enter your password to allow this" I tried to install but Firefox won't open. Firefox icon… (read more)

Here is what the message says: "Firefox is trying to install a new helper tool. Enter your password to allow this" I tried to install but Firefox won't open. Firefox icon just bounces around, I have to force quit to stop it. I DO NOT WANT THIS TOOL BUT I WANT TO USE FIREFOX. By the way this is sent from my other user, as the problem is on my admin. user and I can't open Firefox to do anything!

Archived 1 1 125

Firefox not working with Apple OS Tahoe 26.2

I just bought my boyfriend a new iMac. We are having trouble loading many sites and platforms using the latest Firefox browser. The list is growing but includes Facebook,… (read more)

I just bought my boyfriend a new iMac. We are having trouble loading many sites and platforms using the latest Firefox browser. The list is growing but includes Facebook, Meetup, Wikipedia, chess.com, nytimes.com - in all cases, rather than a login screen, we get an error message or a home page loads with no access to other pages or login area. I've cleared the cache, restarted, tried going directly to the site to log in, but nothing works. Everything is fine when using Chrome, but we prefer Firefox. Is this a conflict in the new Apple OS? Is there a fix?

Open 6 1 159

How do I reopen saved groups?

Every time I accidentally close Firefox I lose all my saved groups on reopening. I can see they are still there but cannot see how to open them. They are such a great inn… (read more)

Every time I accidentally close Firefox I lose all my saved groups on reopening. I can see they are still there but cannot see how to open them. They are such a great innovation. Please make it easier to restore them from previous sessions. Going through a search history and restoring them one by one is hugely time consuming when they are already there and just inaccessible. btw, I tried using scrounger (via troubleshooting) but the "Save List" is greyed out.

Running on Mac OS 15.6.1

Open 1 1 91

I seem to have a BETA VPN TAB on my Firefox window, and now I am being blocked from places like Macys.com with the notice "You don't have permission to access the requested URL on this server. Reference: 0.6424c317.1775505084.b8df2147"

Tried to access "https://www.macys.com/" and now getting messages that say "Access Denied You don't have permission to access the requested URL on this server. Reference:… (read more)

Tried to access "https://www.macys.com/" and now getting messages that say "Access Denied You don't have permission to access the requested URL on this server. Reference: 0.6424c317.1775505084.b8df2147"

I gather this has something to do with the new VPN Beta Tab on my Firefox window that I didn't ask for and cannot figure out how to get rid of - or turn off.

Can you please help? Thank you

Open 1 1 23

New tab

Hi, When I click on a new tab + it goes to a blank page. How can I make the new tab + the page I want to start at?

Open 1 1 116