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  • Solved

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 1 month ago

Answered by leejasper851 3 weeks ago

  • Solved

allowing ads on websites

Firefox is preventing me from going to certain websites because it is telling me I am using adblocker but I have none installed.. I am trying to play around with the sett… (read more)

Firefox is preventing me from going to certain websites because it is telling me I am using adblocker but I have none installed.. I am trying to play around with the settings but I still can't do it. Is there an inbuilt adblocker? I need help please...

Asked by cip 1 month ago

Answered by jonzn4SUSE 1 month ago

The Mozilla Firefox "Downsize/Minimize/Exit" toolbar does not appear

I am currently using Windows 11 and Firefox 145.0.2 on my desktop computer. Firefox is set as my default browser. Since the latest Firefox upgrade, the "Downsize/Minimi… (read more)

I am currently using Windows 11 and Firefox 145.0.2 on my desktop computer. Firefox is set as my default browser. Since the latest Firefox upgrade, the "Downsize/Minimize/Exit" toolbar does not appear upon opening and the only way I can close the program is to go to File<Exit, but I still have no way to downsize to share my screen with other applications. I sometimes have to open and close the program a couple of times before the Minimize toolbar appears. I already tried Firefox "Refresh" but the issue is still happening. </p>

Asked by Mamsmom 1 month ago

Last reply by Denys 1 month ago

  • Solved

Can't scroll some webpages (no scrolll bar). can scroll others

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page… (read more)

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page, and the arrow keys don't work. On other pages, there's no problem. but I simply can't scroll thes pages. What's going on here?

Asked by crogerblair1 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Missing edit payment methods button within the privacy and security section of settings

ive searched every article from here and beyond, but i cannot seem to find the button to edit my payment information. strange since it still prompts to autofill it … (read more)

ive searched every article from here and beyond, but i cannot seem to find the button to edit my payment information. strange since it still prompts to autofill it

Asked by Makkel 1 month ago

Answered by DJ_SANYEE 2 weeks ago

  • Solved

All of a sudden I'm constantly getting pop up ads on my home page. How do I stop them? I keep clicking that the ads are inappropriate, or I've seen them numerous times, etc.

All of a sudden I keep getting pop up ads on my Home page, even though I click on that I'm not interested or they're inappropriate, etc. How do I stop these??

Asked by Twotutor 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

WEb pages opening very very slow.

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then … (read more)

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then about a week they started loading but very slow as mentioned. Any ideas/help will be very much appreciated. I am using Windows 11.

Asked by Jayhawk714 1 month ago

Last reply by jonzn4SUSE 1 month ago

Gemini 3 visual layout does not work in Firefox

When I use Gemini 3 visual layout function to generate a homepage-like page, but Firefox cannot show any content of the result. It works fine in Microsoft Edge and Google… (read more)

When I use Gemini 3 visual layout function to generate a homepage-like page, but Firefox cannot show any content of the result. It works fine in Microsoft Edge and Google Chrome.

Asked by Gyver Lo 1 month ago

entering sync password every time I open firefox

Dear support, I have 2 pcs and I need to enter sync password every time I open Firefox - start notebook. It works fine on the second pc and password is remembered. How t… (read more)

Dear support, I have 2 pcs and I need to enter sync password every time I open Firefox - start notebook. It works fine on the second pc and password is remembered. How to solve it? Because I need to write sync password every time, open all cards etc .. OS - win11 pro, Firefox browser versiono 145.0.2 64bit, no 2FA in firefox. Thank you. Mike Hrubjak.

Asked by MikeShadow 1 month ago

Last reply by jonzn4SUSE 1 month ago

Old Firefox Data Folder (Image 2)

I want to delete/remove subject folder from my Windows 11 desktop. I did not create this folder; it suddenly appeared after I reinstalled the Firefox browser. These are t… (read more)

I want to delete/remove subject folder from my Windows 11 desktop. I did not create this folder; it suddenly appeared after I reinstalled the Firefox browser. These are the steps I am using in the deletion process: I right click on the folder and click on the delete icon. At the top of the window it says "Folder Access Denied." (Image 1) Below that it says, "You'll need to provide administrator permission to delete this folder." If I click on the "Continue" button, then the error message changes to "You require permission from OWNER/(me) ... to make changes to this folder." (Image 3) The permissions for this folder listed in the "Security" tab lists three groups: 1. "SYSTEM," 2. "F... S... (...@ Outlook.com)" and 3. "Administrators (Owners/Administrators)." All the foregoing have full control and modify control for this folder. The "More details" seen in Images 1 and 3 is grayed out so I cannot get any additional information. How can I delete this unnecessary and data hogging folder? Thank you all very much in advance to all that chose to respond.

Asked by galstore2008 1 month ago

Firefox log in, new download numerous passwords and codes.

I downloaded firefox desktop for my imac 27" none of the passwords I had on file would work so I changed the password and tried it. It appeared to work but after a while … (read more)

I downloaded firefox desktop for my imac 27" none of the passwords I had on file would work so I changed the password and tried it. It appeared to work but after a while the incorrect password came up again. I continued to try using the code you sent via email several times and even though it appeared to. accept the password it still rejects your code. I have tried both caps and lower case characters but it still rejects the login

Asked by cpendlay 1 month ago

  • Locked

在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个

在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个,也不知道哪里可以调整快捷键

Asked by 2556506985 1 month ago

Last reply by Denys 1 month ago

Processes

Hi, I have 30 Firefox processes running and they are taking up ~2700 MB (84%) memory. I have 8GB installed memory. I'm running Win 11. What causes processes to run an… (read more)

Hi, I have 30 Firefox processes running and they are taking up ~2700 MB (84%) memory. I have 8GB installed memory. I'm running Win 11. What causes processes to run and how do I know which ones I can end?

Any help is appreciated.

Thanks, John

Asked by John Sowder 1 month ago

Last reply by jonzn4SUSE 1 month ago

Videos stutter on unfocused monitor

I just bought new PC and switched to win11(never happened on win10). Videos stutter when on 2nd monitor and game is open on first, but audio doesn't. Problem goes away im… (read more)

I just bought new PC and switched to win11(never happened on win10). Videos stutter when on 2nd monitor and game is open on first, but audio doesn't. Problem goes away immediately when clicking to the firefox window. Happens on both youtube and twitch, but not on Nebula.tv and not on chrome. Doesn't happen if the video is 480p, but does on 720 and 1080 and both of them are 60fps which might be something. Also doesn't happen if the game is windowed, but does on fullscreen and borderless.

I've disabled hardware acceleration (in windows and browser). I've tried setting both monitors to 60hz, setting firefox priority to high (and game to low), disabling effiency mode, setting power mode to performance and tried a lot of other things including about:config settings. Also ruled out extensions.

CPU: AMD Ryzen 7 9700X GPU: RTX5070 1st monitor: 180hz 2nd: 80hz

Asked by pyry.nilkki 1 month ago