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black screen problem on android

Hi , Recently Mozilla started behaving problematic, I wonder if this problem is persistent in every Android device. When I switch apps on mobile let's say I open a bankin… (read more)

Hi , Recently Mozilla started behaving problematic, I wonder if this problem is persistent in every Android device. When I switch apps on mobile let's say I open a banking app to copy paste credit card information and then reopen the Mozilla from the recently used application tab/section. Mozilla gives a black screen in which only bottom frame where the address bar and navigationonal buttons are placed is visible. It sticks there for 10-20 seconds, and then the web page appears or I have to refresh the page.

It s quite annoying and you have to wait a lot, lose the latest info on the page as you have to refresh it. I don't know if there is any solution to that or is it because of my Xiaomi resmi note 13 pro plus.

Asked by ascraeus 3 months ago

Last reply by ascraeus 3 months ago

Command M - Minimalizowanie FF na MacBooku

Hi. I have a problem with minimizing the Firefox window on a MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). After launching the browser, using Command+M for the first… (read more)

Hi.

I have a problem with minimizing the Firefox window on a MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). After launching the browser, using Command+M for the first time works and the window moves to the taskbar normally. When the FF window returns, the shortcut stops working and the Command+M Thumbnail option becomes grayed out. It doesn't matter if FF is in fullscreen mode or not - the shortcut only works the first time. ____________ Cześć. Problem dotyczy minimalizowania okna Firefox na MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). Po uruchomieniu przeglądarki, za pierwszym razem użyciu Command+M skrót działa i okno normalnie przechodzi do paska. Po powrocie okna FF, skrót przestaje działać, a opcja Miniaturka Command M staje się nieaktywna. Nie ma znaczenia, czy FF jest w trybie pełnoekranowym, czy nie - skrót działa tylko pierwszy raz.

Asked by JX6 5 months ago

Last reply by JX6 4 months ago

UI Buttons do not work, Bookmarks have all dissapeared, right click is not working.

A couple days ago, some weird issues have started: All my bookmarks are gone Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu… (read more)

A couple days ago, some weird issues have started:

  • All my bookmarks are gone
  • Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu)
  • Similarly, right clicking to open a menu (such as "Save Image") also does not work
  • Any dropdown menus in websites seem to also not work. For example, in this very support page, I could not select an option in the "Which topic best describes your question?".

I can't restart and troubleshoot Firefox since I can't access the 3 bar menu.

Asked by Nesi 3 months ago

Last reply by Nora 2 months ago

Firefox keep refreshing the webpage on my Poco M6 plus device whenever I minimize the app for even a second

Firefox keep refreshing the webpage on my Poco M6 plus device whenever I minimize the app for even a second. I've received many android updates but this keep happening. I… (read more)

Firefox keep refreshing the webpage on my Poco M6 plus device whenever I minimize the app for even a second. I've received many android updates but this keep happening. I believe it is something has to be with HyperOS.

Asked by MD Danish Ali 4 months ago

Last reply by Paul 4 months ago

  • Solved

Firefox starts without application title bar

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when … (read more)

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when the application starts, but does appear when the application window is minimized and then maximized.

Asked by lplonka 1 month ago

Answered by Ed 1 month ago

keyboard inputs not being accepted

When typing to search, address etc keyboard inputs are not being accepted. The typing here is fine but attempting a search or entering a url or even the space bar nothing… (read more)

When typing to search, address etc keyboard inputs are not being accepted. The typing here is fine but attempting a search or entering a url or even the space bar nothing happens.

Asked by ecb 1 month ago

Random Freezing Issue in Firefox Since Yesterday

Dear Firefox Support, Since yesterday, I’ve been experiencing an issue where the entire browser randomly freezes for a few seconds. When this happens, everything stops —… (read more)

Dear Firefox Support,

Since yesterday, I’ve been experiencing an issue where the entire browser randomly freezes for a few seconds. When this happens, everything stops — I can’t open or close tabs or windows, and I can’t type in the address bar. If I’m typing something when it freezes, the input seems to be stored in the background and then appears all at once after about 5 seconds, when the browser becomes responsive again. All add-ons are disabled, the computer has been restarted, and the latest version of Firefox is installed. This issue started just yesterday — before that, everything was working perfectly. No new programs were installed, and all other applications on my system are functioning normally. When I switch to Chrome, there are no issues at all. Thank you for your help.

Best regards, Peter

Asked by Mészáros Péter 1 month ago

Performance Issue Report: Firefox Unresponsive with High Memory Usage on macOS

Dear Firefox Support Team, I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unres… (read more)

Dear Firefox Support Team,

I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unresponsive quite often, and the Activity Monitor shows significantly high memory usage. For context, I typically have two Firefox windows running simultaneously, with approximately 5 tabs open in each window (10 tabs total). This is when I notice the performance degradation and high memory usage.

To help you investigate, I’ve attached:

  • A screenshot of the memory usage in Activity Monitor when Firefox is running.
  • A screenshot of the extensions currently enabled in Firefox.

I am open to suggestions, such as disabling or removing certain extensions if they might be causing conflicts. However, I wanted to report this issue first to understand if this is a known problem or if there are optimizations planned for Firefox on Apple Silicon Macs.

Let me know if you need additional details, such as Firefox version, macOS version, or specific steps to reproduce the issue. I’d be happy to provide any information that can help resolve this.

Thank you for your time and assistance. I look forward to your response.

Best regards, Hemant

Asked by Hemant Tripathi 1 month ago

Last reply by TyDraniu 1 month ago

Cursor freezes and or unresponsive using firefox on linux mint

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new f… (read more)

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new firefox window, The unresponsive window remains in error even when a new working window is active.

Asked by phil6306an 1 month ago

Last reply by jonzn4SUSE 1 month ago

  • Solved

Firefox becomes very slow or stops responding when viewing shop drawings

I run a drafting site where we share shop drawings for contractors and architects: https://usadraftsman.com Whenever I open these drawing preview pages in Firefox, the b… (read more)

I run a drafting site where we share shop drawings for contractors and architects: https://usadraftsman.com

Whenever I open these drawing preview pages in Firefox, the browser gets slow or sometimes becomes unresponsive. The same pages load completely fine in Chrome, so I’m trying to understand what might be causing this only in Firefox.

Most of the previews are large drawings or viewer embeds, so maybe Firefox is struggling with rendering them. I tried clearing cache and turning off extensions, but the issue still comes back.

If anyone has dealt with similar heavy graphics or rendering issues in Firefox, what should I check or adjust? Any suggestions would be appreciated.

Asked by William Smith 1 month ago

Answered by jonzn4SUSE 1 month ago

Firefox (Android) Keeps Reloading Sites When Switching Apps

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios 1. After I enter my username, it goes to … (read more)

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios

1. After I enter my username, it goes to a password page. I switch app to my password manager to copy my password. Comes back to Firefox and it refreshes, going back to username screen. Impossible to login. 2. After I enter my username and password, I need to go to SMS or Outlook app or Authenticator app to obtain the MFA code. Comes back to Firefox and it refreshes, going back to the login screen. Impossible to login.

This happens to various websites. I have no issue with Chrome or Brave on the same phone. I even tried terminating all apps leaving with just Firefox and the same symptom happens. Memory is sufficient, my phone has 12GB of RAM.

Asked by alanwolfen 1 month ago

Camera is on notification doesn't disappear after closing tab

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firef… (read more)

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firefox. If I swipe right or left won't close the notification (seems to be glued).

It's the second time I'm confronting this. It disappears only if I restart the phone.

Asked by florea 1 month ago

When I try to sign in with my Mozilla account, firefox freezes

I can complete the sign in and enter my password, and then I get a spinning wheel and can no longer click on the tabs or minimize the window. I have to force close it and… (read more)

I can complete the sign in and enter my password, and then I get a spinning wheel and can no longer click on the tabs or minimize the window. I have to force close it and it shows as not signed it. I've also tried signing in using my phone and the QR code, same thing. This happens with or without 2FA, I turned it off and the issue persists. Everything else about the browser works completely but I can't sync across devices without the Mozilla login working.

Asked by TitaniteChunk 1 month ago

Last reply by Nathan Giovannini 1 month ago