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неправильное обновление

Придется вам как-то перевести самостоятельно то что написала на английский. Зачем писать что при обновлении все будет сохранено, если после обновления, половина окон на в… (read more)

Придется вам как-то перевести самостоятельно то что написала на английский. Зачем писать что при обновлении все будет сохранено, если после обновления, половина окон на восстановилась и история предыдущих посещений пропала.? и как мне теперь все это восстановить обратно?'

Asked by n916411 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Lost every extension and Data...

Hi, Firefox said to me that it needed a repair so I did it, but I wasn't aware that it would remove all of my extensions, I really need them they had really important dat… (read more)

Hi, Firefox said to me that it needed a repair so I did it, but I wasn't aware that it would remove all of my extensions, I really need them they had really important data, crypto wallets etc. I did go into the profile section but it didn't seems to have any extensions. Is there any ways to fix that? Thanks a lot

Asked by The Lone Wolf 4 months ago

Last reply by James (On Leave) 4 months ago

Bookmarks

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this me… (read more)

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this message when I try to restore.

Asked by jimkimbroughjr 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

search bookmarks

My laptop operating system Linux ubuntu crashed. I had to reboot using new linux OS Linux Mint. Laptop now working but have lost all my search. I sometimes use DuckDuck … (read more)

My laptop operating system Linux ubuntu crashed. I had to reboot using new linux OS Linux Mint. Laptop now working but have lost all my search. I sometimes use DuckDuck to serach. Help in recovering my bookmarks.

Asked by mikegfisher505 5 months ago

Last reply by markwarner22 5 months ago

Yesterday, all my bookmarks disappeared. I always select update when Mozilla asks.

Late yesterday, all my bookmarks disappeared. Whenever Firefox ask me to update, I do. Please advise if they are stored anywhere from which I can retrieve them. Probab… (read more)

Late yesterday, all my bookmarks disappeared. Whenever Firefox ask me to update, I do. Please advise if they are stored anywhere from which I can retrieve them. Probably close to a thousand.

Asked by desmond1 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Lost Firefox bookmarks and history

I’ve been having problems with Firefox on my Dell laptop, running Windows 11. (Firefox has been my default browser for years). For the last few weeks, when I opened Fire… (read more)

I’ve been having problems with Firefox on my Dell laptop, running Windows 11. (Firefox has been my default browser for years). For the last few weeks, when I opened Firefox, the history sidebar would always appear by default, and I would have to close it manually. Of course, having the sidebar open didn’t seem to affect the functionality of the program, I just found it a tiny bit bothersome.

Recently I tried uninstalling and reinstalling Firefox to see if that would solve the glitch, but it did not. Even worse, I’ve lost ALL my bookmarks and YEARS of browsing history.

Is there ANY way to retrieve them?

In retrospect, the glitch itself was/is just a minor annoyance, but losing my bookmarks and history is devastating‼️ Thanks

Asked by philipshantz 4 months ago

Last reply by markwarner22 4 months ago

New secret key! old secret key deleted!

Question: where can I find a key that has been changed, or when asked is it automatically saved an will appear when needed . Question: I am trying to recover everything-… (read more)

Question: where can I find a key that has been changed, or when asked is it automatically saved an will appear when needed . Question: I am trying to recover everything-l also need to know (my finger slipped and lost what I was working on) not sure since I lost that info! But I think something like I should tap on user name, and something about a list of keys would appear? I do not remember what I was working on but somehow I think it was important? Recover is taking time but I need a lot to recover.I hope most of what I need to recover if they need a key it will be with (such as contacts!)what I am trying for recover. Thank you in advance for any help you can give me. Sorry for the long rambling but could not see how to shorten the question. I need help with other recovery info...

Asked by Leslie Abrams 5 months ago

Last reply by markwarner22 5 months ago

Missing user names and passwords

Dear Sir/Madam, I was advised on your Firefox browser that my main username and password required updating, and after executing the update, I realized that I have lost al… (read more)

Dear Sir/Madam, I was advised on your Firefox browser that my main username and password required updating, and after executing the update, I realized that I have lost all of my saved usernames and passwords. Consequently, I am using this medium to obtain your assistance on how I should proceed in order to recover all my saved user names and passwords that I had saved in your Firefox browser. A timely response would be greatly appreciated, as the absence of ability to assess my saved usernames and passwords significantly affects my use of your browser. Best regards, Volney Boswell

Asked by volcar21 4 months ago

Last reply by Lang flow 4 months ago

Restore or re-Sync my Bookmarks from mozilla to my Account

My account was recently hacked by someone using find-it pro hijacker after i clicked on a phishing/spam email disguised as a git-hub repository for AI/machine learning. … (read more)

My account was recently hacked by someone using find-it pro hijacker after i clicked on a phishing/spam email disguised as a git-hub repository for AI/machine learning.

The hacker gained access to my google,MS,linkedin,X and other email accounts he removed my profile photo on linkedin and deleted all my education and employment details, he also went to X and changed my name from Daniel to (Tesla Investor) in order to deceive innocent people,he also deleted or synced a lot of my emails in a bid to sieve for financial data he can use to compromise my banking and card details

i have been able to recover all the accounts, made a police report to protect myself in case of impersonation and also following up with the x-support team to unmask his identity as he even posted! from my account.

I had to wipe out everything Firefox from my system as i did not know exactly what directory had been compromised unfortunately l lost all my bookmarks of years containing many links and urls i frequently categorized for my education and professional development

I prefer Firefox because the browser allows a user to create folders and subfolders and then bookmark any url or site for future reference and ease of navigation e.g (software eng -> frontend,backend,ml) i have hundreds of bookmarks and folders and i can no longer see anything as i performed a clean installation and used malware bytes to remove the infections that had hidden themselves in various system folders on my local machine, everything including my passwords had also been synced to the hacker's local machine.

Is there anyway Firefox can help me restore or sync back all these hundreds/if not thousands of bookmarks and folders on my account from their own servers, i just feel a loss in enthusiasm that someone could just take away in an instant years of hardwork, it is hard for me to start bookmarking all these information that took years to arrange neatly in my firefox folders so that if i sign in on another system, i can easily continue my work as a developer.

I would appreciate if anyone can guide me on how to reach Mozilla team if they can help to get a re-sync if possible even if it is up to Jan 31, 2025

Going forward i wont store any passwords on Mozilla again as i have gone to the settings to turn all these features the hacker exploited off, but just bookmarks and i have setup 2fa too on all my most sensitive work and email sites.

Asked by Femi Daniel 4 months ago

Last reply by markwarner22 4 months ago