Showing questions tagged: Show all questions

Problem entering to specific websites - Previously was ok.

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was… (read more)

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was working perfect. Please HELP! Thanks friends :) When I try to open this website, nothing happens, nor an error, sometimes in certain website it keeps retrieving and thats it.

Many thanks,

Asked by cgs260667 5 months ago

Last reply by James 5 months ago

external links are not opened in FF for IOS

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browse… (read more)

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browser). The last weeks I followed the article (https://support.mozilla.org/en-US/questions/1442950) which should be fixed with version 124. Meanwhile I updated to FF version 125.2 but the issue is not solved for me yet. When I click on an external link in AppleMail or other Apps, FF starts and shows the startscreen. Then the screens "flickers" one time but nothing else happens. Because not many users are reporting this issue I think that may be a configuration set on my IPhone is the cause of this and not a bug in FF. Has anyone an idea what can be the issue and how to solve it ?

I'm now very annoyed by this issue and if I don't find a solution soon, I'll install another browser.

Thank you in advance for your support Udo

Asked by 4rtvjj45j8 5 months ago

Last reply by Adrian 5 months ago

Why are there no extensions in Firefox?

Mozilla's Android app has extension support but Mozilla's iOS app doesn't, I don't know why, I don't want to use Android, the only feature I miss on Android is this Firef… (read more)

Mozilla's Android app has extension support but Mozilla's iOS app doesn't, I don't know why, I don't want to use Android, the only feature I miss on Android is this Firefox feature.

Asked by İbrahim ÖZÇELİK 4 months ago

Last reply by James 4 months ago

Bad firefox sync instructions for iOS

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations. … (read more)

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations.

I will no longer use firefox on my iPAD if I can't sync my bookmarks from my Android/Windows bookmarks.

Asked by Ed-T 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Address Autofill for Firefox iOS

In the Settings menu, there is no option for “Address” under PRIVACY to save autofill addresses. There is a “Payment” option which allows me to save credit cards to autof… (read more)

In the Settings menu, there is no option for “Address” under PRIVACY to save autofill addresses. There is a “Payment” option which allows me to save credit cards to autofill, but not for addresses.

Asked by JB 3 months ago

Last reply by eMc 3 months ago

Firefox Browser add-ons

I am trying to add ITA Matrix power tool extension. When I click on link I land on page that says ‘you need to install Firefox to use this extension’. Firefox is already … (read more)

I am trying to add ITA Matrix power tool extension. When I click on link I land on page that says ‘you need to install Firefox to use this extension’. Firefox is already installed. How to I activate the extension in Firefox? Thanks Philip

Asked by philipspittle 2 months ago

Last reply by TyDraniu 2 months ago

Firefox Private Browsing/Google is in Search bar

I'm not sure what to do about my search engine? It's telling me I have a new private tab, but the search bar tells me it's Google. when I choose what search engine I want… (read more)

I'm not sure what to do about my search engine? It's telling me I have a new private tab, but the search bar tells me it's Google. when I choose what search engine I want to use in my settings, I only have the choices that are listed. But what about my Firefox browser, the one that I want to use and the one that I thought I was getting/would have?

Asked by Rebecca Grauso 1 month ago

Last reply by James 1 month ago

sign in

HOw do I stay signed in to Firefox so I do not have to sign in everytime I open it? Also, I created a new password which is being rejected. Since I can see the password, … (read more)

HOw do I stay signed in to Firefox so I do not have to sign in everytime I open it? Also, I created a new password which is being rejected. Since I can see the password, I know its the right one.

Asked by lucindamacy 1 month ago

Last reply by Khalid 1 month ago

Accessibility improvements

Dear Firefox Team, I am writing to propose an enhancement for your iOS and Android, as well as desktop applications, that would greatly benefit users with visual impairm… (read more)

Dear Firefox Team,

I am writing to propose an enhancement for your iOS and Android, as well as desktop applications, that would greatly benefit users with visual impairments. It would also benefit anyone who is aware that they are in need of supplementary assistance in the absorption of information and knowledge, such as myself (for context; I am an adult with autism and ADHD). Specifically, I suggest adding an accessibility feature that provides verbal dictation of the text on the phone. This addition would significantly improve the experience for users with limited or no sight or potentially even other types of disabilities.

As a friendly neighborhood computer consultant, I recommend Firefox as the default browser to my friends and family because of its strong commitment to privacy. Additionally, a partnership with DuckDuckGo could further underscore your dedication to user privacy.

I appreciate your consideration of these suggestions and look forward to seeing your continued innovation and reaction to my notes. Enhancing accessibility features not only supports inclusivity but could also attract new users and potentially open up advertising opportunities. I am eager to share more ideas in the future and would be delighted to contribute to your mission in any way possible.

Best regards,

Seth Noreman [edited phone# from public community support forum]

P.S. If you would like to discuss this further, please feel free to contact me. I am also available to help create promotional materials or tutorial videos on how to use these accessibility features, leveraging my background in digital art and my unique perspective as an adult with autism.

Thank you for your time.

Asked by sethnoreman 1 month ago

Last reply by Paul 4 weeks ago