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"Sync and save data" option not showing up on mobile.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the setting… (read more)

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

Asked by CJ 4 months ago

Last reply by jonzn4SUSE 4 months ago

M&T Bank Website Doesn't Work With Firefox

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Onlin… (read more)

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Online Banking Is Temporarily Unavailable." The app works on my phone and I can log in through Chrome, it's only on Firefox that I'm getting this problem. I called M&T Bank and they confirmed that it's a problem with Firefox. Something is blocking me but I don't know what it is. I am not using a VPN or adblocker.

Asked by The Scraggler 4 months ago

Last reply by markwarner22 4 months ago

What is External Download Manager?

Hi. I use Firefox for Android. In settings, there is an option called "external download manager" (an approximate translation from my language; framed on the screenshot a… (read more)

Hi. I use Firefox for Android. In settings, there is an option called "external download manager" (an approximate translation from my language; framed on the screenshot anyway). And I can't resolve the difference whether I turn it on or not. What does this affect? Thanks in advance!

Asked by nozdormus 4 months ago

Last reply by TyDraniu 4 months ago

Firefox prompts for Primary Password every time I start it

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused b… (read more)

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused by any add-on/extension, because the problem occurs in exactly the same way in Troubleshoot Mode. It's not Sync, because I'm not signed into any Mozilla account. An internet search showed me a page here indicating I should disable Primary Password, then re-enable it. This didn't fix the problem.

Asked by srobertswanson 4 months ago

Last reply by TyDraniu 4 months ago

Firefox asks twice for my primary password when opening (and for SETTINGS)

I'm using Firefox v136.0 on a Windows 11 host. Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously en… (read more)

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

  1. Uninstall Firefox
  2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
  3. Delete $HOME\AppData\Local\Mozilla\
  4. Delete $HOME\AppData\Roaming\Mozilla\
  5. Reboot
  6. Reinstall Firefox
  7. Open Firefox and add a primary password
  8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

Asked by Jim Fischer 4 months ago

Last reply by rkuga 4 months ago

How can I add the translation icon to the toolbar

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on … (read more)

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on Windows 10 Pro.

Asked by stevepgeneral 4 months ago

Last reply by James (On Leave) 4 months ago

I Keep getting a message that my Account is disconnected - Why and How can I fix it?

I have spent 2 days this time and still can't install all my Email Accounts in Thunderbird and had trouble with Thunderbird and Firefox jerking and pausing over the last … (read more)

I have spent 2 days this time and still can't install all my Email Accounts in Thunderbird and had trouble with Thunderbird and Firefox jerking and pausing over the last 2 to 4 months so I tried to reinstall them but how ever re-setup Thunderbird and Firefox couldn't make it easy to install them. I'm in my 70's and have used Thunderbird and Firefox for many years. I have never had such a hard time with these apps in the past. With all the useless items I have had to go thru I am afraid That a hacker may have found my Accounts & Passwords. I sincerely hate what has happened to a couple of good old apps. How can I fix the Installation problems without all the messy parts that have been created? Also: I Keep getting a message that my Account is disconnected - Why and How can I fix it? Had this for about 4 months. When I asked in the passed I didn't get any response. HELP!

Asked by Roland Beaudoin 4 months ago

Last reply by markwarner22 4 months ago

Firefox doesn't save Google account logins

I recently noticed that firefox doesn't save my logins on android. I first thought maybe it was due to a settings to delete all save data on closing (with some exceptions… (read more)

I recently noticed that firefox doesn't save my logins on android. I first thought maybe it was due to a settings to delete all save data on closing (with some exceptions made) that I made on Firefox for my PC that has the same account as on my android. So I first cleared all app data but it didn't change a thing. I uninstalled and reinstalled from the Google play store but same issue. Really hope that this is fixed. Firefox is my go-to browser on my PC so having this issue on my android is quite disappointing.

Asked by Jan_Fibbs 4 months ago

Last reply by jonzn4SUSE 4 months ago

Unable to reach Jiohotstar website page

Dear Sir/Madam I am unable to reach Jiohotstar website since last three days. The same site is accessible through Microsoft Edge and Chrome browsers. I also tried through… (read more)

Dear Sir/Madam I am unable to reach Jiohotstar website since last three days. The same site is accessible through Microsoft Edge and Chrome browsers. I also tried through Firefox browser on a different machine but could not succeed. I have cleared all the cookies and cache as well but it was of no use. Firefox is running with the latest version. There seems to be a glitch in the browser somewhere. Pankaj Mittal Mail : pankajmittal105@gmail.com

Asked by pankajmittal105 4 months ago

Last reply by jonzn4SUSE 4 months ago

Youtube audio continues after FF is closed

I watch a youtube vid in FF, while say it's halfway through I close FF. The audio of the vid continues, sofar the only eay to stop it is to restart my phone. This is n… (read more)

I watch a youtube vid in FF, while say it's halfway through I close FF. The audio of the vid continues, sofar the only eay to stop it is to restart my phone.

This is new, started happening a few days ago. FF 136

Asked by leegold3 4 months ago

Last reply by NoahSUMO 4 months ago

Sound Disappear on Youtube & other Platforms

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything… (read more)

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?

Asked by Emon Hasan 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 4 months ago

Last reply by jonzn4SUSE 4 months ago

Browser isn’t working - is it performance or security?

Browser isn’t working; says being managed by “my organization.” I’m self employed I’m on my phone and have been using it to do search. Is it performance or security? … (read more)

Browser isn’t working; says being managed by “my organization.” I’m self employed

I’m on my phone and have been using it to do search.

Is it performance or security?

Asked by betsyliley 4 months ago

Last reply by TyDraniu 4 months ago

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them back?

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them … (read more)

I factory reset my pc and i logged back in to my firefox account and all my saved log ins and book marks are gone did i loose them for ever or is there a way to get them back?

Asked by diazjayden890 4 months ago

Last reply by TechHorse 4 months ago