All Products Support Forum

hi i see that i have a tab that uploads and i know its PID (via the task manager) I want to close him, but i don't know which tab it is, is it possible? Is there a way to suggest an option that shows the CPU and up/down usage when the mouse stays over a tab? or is there a soft or plugin to do that? thx

When i use Firefox and i'm logged in YT, time labels and red progress bar at the bottom of thumbnails aren't visible. When i'm logged out, everything works fine. Also, video progress seems not to work too.

Things i've already done: -turned off all extensions -reinstalled firefox browser

I explored html, and it looks like something blocks browser from putting some elements into code or whatever. The time label is called "ytd-thumbnail-overlay-time-status-renderer" and it's contained in "overlays" div. So when i'm logged out from YT, everything works fine, but when i'm logged in, this "overlays" div is empty.

I use 85.0.2-64bit on a Windows 10 PC.

For the last month or so, when I click on any of the headline links from the news.google homepage, I'm shown only a blank page. No error message. The url looks normal.

-The links all work when I use Edge.

-I do have Add-ons, but I turned them all off, restarted Firefox, and the links still fail. Any remedies? Suggestions? Some setting I don't know about?

Hi, is possible in Firefox to use biometrics (e.g fingerprint) to unlock your passwords in Lockwise or use it for login, etc.? Or it's planned in some next releases? (on Windows 10)

Thanks for answers!

Hi There:

I have a lot of bookmarks in Firefox. Some of them are outdated and no longer work.

On this page: https://support.mozilla.org/en-US/kb/how-do-i-delete-bookmark#w_deleting-a-single-bookmark it describes two ways to delete a bookmark. I've tried both. Neither one works. Suggestions appreciated.

Thanks, Mike.

When my Microsoft Surface is in tablet mode and I click in any text field in Firefox, the on-screen keyboard pops up, there's a little shutter on the screen, and the keyboard closes. If I open the keyboard again by clicking in the task bar, the same thing happens again. The on-screen keyboard works perfectly in all other apps.

Anyone come across this before? Any thoughts?

I'm using the latest version of Firefox and Windows.

Hello! Our company has had this issue since May of 2020. out of 170 users, we will have 3 or 4 users per day crashing at random times. we cannot recreate the crashing on demand, its random times, random pcs. we are running the latest ESR version we do have a handful of PCs on the non ESR version also crashing. nothing in their extensions. we have tried running in safe mode and renaming the storage folder for some of the repeat users PCs but the crashing persists after a few days. we had all users refresh firefox but it will also happen again after a few days. we have tried setting a different home page for some users but they still get it. the only fix is to reinstall firefox and it will work fine for a few days but then will happen again. when they are in the crash cycle, nothing will get FF to open, only reinstall. FF is the default browser since some of our vendors require it. any help would be appreciated!

here are some of the users crash reports. I cant tell what is causing the crashes. we do have mcafee AV and have tested removing Endpoint security modules but still got crashing.

https://crash-stats.mozilla.org/report/index/d55b4ffe-25f9-4616-b80f-821650210218#tab-annotations https://crash-stats.mozilla.org/report/index/689631fb-cfc7-4075-a8ef-8ef570201211 https://crash-stats.mozilla.org/report/index/2639bd02-ea96-4fee-9a7f-49ed90201211 https://crash-stats.mozilla.org/report/index/436b3247-9e8a-4613-902e-3e2510201211 https://crash-stats.mozilla.org/report/index/9f111752-45c8-4e00-b047-d57be0201211

JK https://crash-stats.mozilla.org/report/index/00b1479a-ca32-4169-abde-4e1c60210208 https://crash-stats.mozilla.org/report/index/2968b7d8-4b91-414e-aecd-1a6a50210218#tab-modules

JD https://crash-stats.mozilla.org/report/index/1bebf49d-7bdd-4d96-b0e8-251fb0201231#tab-modules https://crash-stats.mozilla.org/report/index/c142fa1e-b2c5-4b73-8d9c-c6aac0201231 https://crash-stats.mozilla.org/report/index/c142fa1e-b2c5-4b73-8d9c-c6aac0201231

AM https://crash-stats.mozilla.org/report/index/a3b76044-f188-4f6d-b9ee-531df0210210 https://crash-stats.mozilla.org/report/index/80f6eb1e-dd67-4e02-abd1-bfe0f0210202#tab-modules

Hello,

I am looking at the reason why every time Firefox updates this link opens in a new tab https://www.grabber.website/

No other browser does this. Wondering if I can block that tab from opening when Firefox updates. Considering deleting Firefox altogether if this keeps happening.

Having a problem with printing since moving to FF 86.0. Print is automatically set up for my Brother MFC-J895W (LAN connection) to print 2-sided and back-to-front, but is printing the 2nd page upside down. I've tried going into about:config and deleting the entry for "print.print", as well as editing the prefs.js and deleting everything that has "print_", but no help.

I've tried to follow all of the suggestions as to fixing why Firefox won't open websites or login - none fixed the issue.

Thanks for any suggestions Dianne

Hi! It doesn't matter wich app I use for 2AF, once the QR is scanned (or even when the hash is added manually) Firefox doesn't recognize the 6 digit code. Now I'm using andOTP, but the same behaviour with Google Authenticator. Any help? Thanks in advance!

For the last couple of days, when I have Firefox open, my screen keeps changing to a Gametop.com screen saver when my laptop is idle. I have never opted for a screensaver and this is doing it on its own. Hope this makes sense.

Whenever I turn off my wifi or if I lose connection, the browser stops working after I resume connection. It won't connect to any site. I have to restart the browser and then it works fine. I have this problem on both the desktop and laptop. Win 7 and Win 10. How can I fix this?

i changed my windows and i used firefox sync before that but after i install fire fox i forgot the password and all my data is gone :((((((((((( please help me i reset password but all my bookmarks are gone please help me i begging you

Hi, I use office 365 (as an example) on two computers. On one all is fine .. if I double click on an email in my outlook inbox the popup windows opens in foreground. On another computer I have (both have all firefox updates installed) popups open behind the browser - so I actually don't see that anything has happened.

I tried restartig FF without addons. I tried using another user container. I searched the net but only found tipps that were quite old.

Anyone have an idea what I can do to prevent windows from opening behind the browser?

85.0.2 (but happened before that version too).

My Firefox browser is not enabling direct entry into Zoom meetings when clicking on links in email meeting invitations. The invitation link in the email opens the Zoom program but not the meeting. I have tried utilizing Chrome and the meetings open directly when accessed through the link in an email invitation. Any assistance troubleshooting the problem in Firefox is appreciated.

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

bought a new computer in china windows 10 installed in chinese had windows 10 english version installed someone installed firefox .cn i ubinstalled it put in the english us version but now no matter what i have tried firefox website, help for new users and other 2 things at the top left corner underneath back and forward errors are in chinese not english. no matter what i do uninstall etc they always come up in chinese. is there any way to get them to show in english, thank you