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configuring Thunderbird

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunde… (read more)

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

Asked by kennedype 2 years ago

Answered by david 2 years ago

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Thunderbird app damaged

I upgraded my MacBook Pro operating system and now have a message that thunderbird app is damaged and needs to be put in trash. Can I trash it and reinstall without losin… (read more)

I upgraded my MacBook Pro operating system and now have a message that thunderbird app is damaged and needs to be put in trash. Can I trash it and reinstall without losing my data? Thanks in advance for the help!!

Asked by Amy & Gil 2 years ago

Last reply by alvaromathis30 1 year ago

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Installation issue on Win 10

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation do… (read more)

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas?

Thanks, John

Asked by bilbobagins22 2 years ago

Answered by bilbobagins22 2 years ago

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Firefox on a chromebook, tyring to install extensions for dashlane

I have a new chromebook (Lenova Duet 3) I can install and use Firefox. I have had Dashlane (password keeper) working fine with Firefox for years. The Dashlane extensions … (read more)

I have a new chromebook (Lenova Duet 3) I can install and use Firefox. I have had Dashlane (password keeper) working fine with Firefox for years. The Dashlane extensions work with Chrome, but I can't seem to get them to work with Frefox. The Chrome search engines choices are limited; ones that I never use with Firefox. Is there something in the Chromebook environment that limits firefox capabilities? (Am I looking for something that just is not possible?) Is there a work around? (Any Linux tricks?) I also have asked the same question of Dashlane, but have not heard back yet. My imperfect solution is use Chrome when it is a known website, and the password is recorded with Dashlane, and to use Firefox for new searches, where the choice of search engines is better.

Has anyone developed a search engine where there are no "sponsored" results. I understand that it would probably not be free.

Asked by amyinavl 2 years ago

Answered by amyinavl 2 years ago

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Themes & extension icons

I just installed Firefox on a new Windows 11 desktop computer. I ported my profiles over and it appears everything came over EXCEPT: - Themes aren't working. I've tried… (read more)

I just installed Firefox on a new Windows 11 desktop computer. I ported my profiles over and it appears everything came over EXCEPT: - Themes aren't working. I've tried switching them and they still don't display. The menu bar is black w/white letters; the toolbar is gray with white icons/letters. - My extension icons are there...sort of. If I hover over them I can see the tool tip but the icon doesn't appear on the toolbar which is light gray in color. I can live without the themes if I have to. Not so much the invisible extension icons. Any suggestions as to how I can get them to appear as they do on my Windows 10 desktop? Screen cap below. Cursor is hovered over the Undo Close Tab extension icon but where's the icon? Any suggestions as to how to troubleshoot this will be appreciated!!

Asked by MarkZ 2 years ago

Answered by MarkZ 2 years ago

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Cannot install 52.9.0esr on XP SP3

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is … (read more)

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is required. IMO the installer is simply too strict on demanding exact version of SP ! https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/

I went through the list of versions (thanks Mozilla that they all are still available!) and found that the last version I can install is... version... 12.0b6. https://www.mozilla.org/en-US/firefox/12.0/system-requirements/

And indeed I installed 12.0b6 successfully but I would like to install 52.9.

Asked by andrzejm007 2 years ago

Answered by andrzejm007 2 years ago

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Cannot install *any* plugin

Hello, On my different installs of Tbird (3 computers, all using Tb 102), it has become impossible to install any plugin, either from Tbird site or from a previously dow… (read more)

Hello,

On my different installs of Tbird (3 computers, all using Tb 102), it has become impossible to install any plugin, either from Tbird site or from a previously downloaded file. Cannot say when this started, since I very infrequently install plugins on TBird.

Previously installed plugins work ok and can be updated.

Whenever I try to install a plugin, I get to the permission window (Install XXX ? This extension will have permission to such and such). Clicking on the Accept or Cancel button has no visible effect, the window stays there, but the error console displays this message :

PopupNotifications._onButtonEvent: Button click happened before the window was focused

Any idea on how to solve this problem ?

Gentoo user, Awesome window manager. Everything as close to up to date as possible.

Thanks.

Asked by PyBN 2 years ago

Answered by Toad-Hall 1 year ago

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Downloading and saving Firefox.

Can I download Firefox and save it to a flash-drive instead of installing it? The computer I need it on has a new install of Windows 7 with IE and it will not browse. … (read more)

Can I download Firefox and save it to a flash-drive instead of installing it? The computer I need it on has a new install of Windows 7 with IE and it will not browse.

Asked by adambers1949 2 years ago

Answered by adambers1949 2 years ago

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Where are Thunderbird local folders, are they on he C drive of my desktop Windows 10 computer?

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The … (read more)

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Asked by renefabr 2 years ago

Answered by david 2 years ago

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Multiple computers

If I have Thunderbird installed on more than one computer is there a way to synchronize my profiles on them?

Asked by fred0695 2 years ago

Answered by christ1 2 years ago

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browser.download.lastDir.savePerSite working, but not for multiple items in "Page Info"

Browser is FF Nightly 112.0a, but this is probably a bug in stable FF, too. "Always ask you where to save files" is checked, in preferences. Like title says, the "last do… (read more)

Browser is FF Nightly 112.0a, but this is probably a bug in stable FF, too. "Always ask you where to save files" is checked, in preferences. Like title says, the "last download location" is stored, and works for downloading files, and downloading a SINGLE item in Tools\Page Info\Media (Ctrl-I), but if multiple items are selected (in Page Info\Media), folder opened will always default to set location, instead of last download folder.

Asked by youwish1 2 years ago

Answered by youwish1 1 year ago

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Migrating email from old computer to new computer - emails boxes not showing in left pane

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 6… (read more)

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Asked by Robin Monroe 2 years ago

Answered by Toad-Hall 1 year ago

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PDF Download

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am no… (read more)

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

Asked by Shamil 2 years ago

Answered by Paul 2 years ago

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Installing root CA certificates

I'm stetting up a testing environment. It's a closed environment with no access to the Internet when it's in use. The environment is launched from AWS and consists of a… (read more)

I'm stetting up a testing environment. It's a closed environment with no access to the Internet when it's in use.

The environment is launched from AWS and consists of an Ubuntu 18 desktop and a Ubuntu Server running Apache. The desktop is able to successfully load the website, but with a cert error that the certificate isn't trusted.

When the Ubuntu Desktop launches, it has a fresh install of Firefox, and therefore all the directories in the users home folder are not yet setup for Firefox, including the database where the root CAs are stored.

I'm am able to add the Root CA certificate into the Firefox cert database AFTER the machine fully boots and I run Firefox for the first time. I'm using the 'certutil' package to do this. After I load Firefox, then add the root CA certificate using certutil, I'm able to load the website without error.

I need to add this certificate to the database with the startup shell script for the machine.

Any help is greatly appreciated. Here's the commands I'm using:

  1. copy the CA cert into firefox

export ffcerts=`ls /home/testuser/.mozilla/firefox/ | grep default-release` sudo certutil -A -n "testcert" -t "TC,," -i /home/testuser/certificates/testcertCA.pem -d sql:/home/testuser/.mozilla/firefox/$ffcerts

These commands work perfectly after Firefox is run for the first time. I've even tried adding 'Firefox' (with several different switches) into my startup script without success.

Asked by goriest-02-stacker 1 year ago

Answered by goriest-02-stacker 1 year ago

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How do I open exported TB emails when I have bought a new PC?

Hi! I´ve bought a new PC. Now I need to access emails exported through EML from TB to a Folder outside TB. The relevant Folder is visible in my new PC. All separate emai… (read more)

Hi!

I´ve bought a new PC. Now I need to access emails exported through EML from TB to a Folder outside TB. The relevant Folder is visible in my new PC. All separate emails are visible onscreen, but when I click on an email it doesn´t open. Instead, I am asked to open a new account. TB is not a listed option, only Outlook, Hotmail, Yahoo, iCloud and others, such as "other account POP IMAP".

I am not well versed in these TB matters.

Can I access exported emails? If so, how?

Are my exported emails still accessible as emails?

Should I have alerted the technician about this before he transferred my info to my new PC?

Many thanks in advance for all help!

Best, Stefan Andersson

Asked by Stefan Andersson 1 year ago

Answered by david 1 year ago

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I cannot unpin Firefox from the taskbar

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 1… (read more)

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 10 and Windows 11', but it seems to be out of date. It says to right-click on the icon and click on `Unpin from taskbar', but there is no such item in the right-click menu any more.

I know that it became difficult to unpin the Firefox icon about a year ago. I got a new PC recently and installed Firefox, but I could not remove the icon. Then realised that I should have done this during installation, by using 'Custom installation' and unticking the 'Icon on taskbar' option. I searched the web for clues and found none, so I uninstalled and reinstalled, which was a nuisance.

Some months later, I have just installed the new version 110.0.1, but I forgot to use 'Custom install', with the result that the icon is back on the taskbar. Again I have searched the web, and again no success. I tried reinstalling V110.0.1 on top, using 'custom install' this time --- I could switch off the 'Icon on taskbar', but the icon is still there.

I don't want to uninstall-reinstall this time because I have now configured Firefox as I want it, so that would waste a lot of time --- and I will probably forget again sometime in the future.

I am sure that Firefox has not done this deliberately, because they are always so much on the user's side.

QUESTION: How do I unpin the Firefox icon from the taskbar without uninstalling? I have an idea that there is a registry hack that will achieve this.

Asked by bill292 1 year ago

Answered by TechHorse 1 year ago

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IMAP to POP

I am currently using IMAP. Rackspace hosts my email. I want to change ISP's. I understand that my Rackspace emails will disappear once I delete my Rackspace account an… (read more)

I am currently using IMAP. Rackspace hosts my email. I want to change ISP's. I understand that my Rackspace emails will disappear once I delete my Rackspace account and they will not be uploaded to the new ISP.

I need to have access to all my old emails and I don't care about the limitations of POP.

Before I make the move, can I switch from IMAP to POP and download all my emails? Will this retain the file structure - in particular, "inbox" and "sent"

If that works, I'll set up the new ISP for POP. Will new emails be appended to my exiting inbox and sent folders?

Asked by Otis 1 year ago

Answered by david 1 year ago

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Export af Thunderbird til ny Windos 11 laptop

Hej Jeg følger fremgangsmåden i artiklen Moving Thunderbird Data to a New Computer, men har lidt (store) problemer. Først fungerede det slet ikke. Efter slet og ny instal… (read more)

Hej Jeg følger fremgangsmåden i artiklen Moving Thunderbird Data to a New Computer, men har lidt (store) problemer. Først fungerede det slet ikke. Efter slet og ny installation på den nye maskine fik jeg mails og adressebog over, men kalender mangle bortset fra et enkelt fremtidigt møde. Efter forsøg på export og import (under Events og tasks) får jeg dannet en fin iCalendar (.ics) fil som jeg efterfølgende ikke kan importere fordi filen ikke indeholder importerbare el Jeg prøver så at gennemføre hele processen med Moving Thunderbird ... igen, og får som ventet spørgsmål om Overwrite existing ..., som jeg svarer ja til. Der overskrives data, men de nyests mails kommer ikke med og kalender mangler stadig. Adressebog stadig fin. Noget tyder på min Thunderbird klient kigger efter data et andet sted end processen tror. Når jeg kigger i Thunderbird Account settings peges der ned i ...Roaming/Thunderbird/Profiles/...., men nærmere kan jeg ikke komme det. Er der en måde jeg med sikkerhed kan slette al data i Thunderbird, og så prøve at gennemføre Move ... processen igen. Og hvis kalender stadig ikke kommer med over, hvordan får jeg så min dagbog tilbage fra 2009 over til den nye laptop ?? Venlig hilsen Johannes Elkjær Madsen

Asked by Johannes51 1 year ago

Answered by Johannes51 1 year ago

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Can't import vcard from protonmail

I am working with Thunderbird 102.8.0 on Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy. Maybe you don't need all that - I'm brand new to all this and don't know much at… (read more)

I am working with Thunderbird 102.8.0 on Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy.

Maybe you don't need all that - I'm brand new to all this and don't know much at all! I don't understand, for ex. why it doesn't say "Cinnamon" up there, since that's what I'm using for Linux Mint, but anyway...

I use Protonmail, and have finally gotten the protonmail bridge to work with Thunderbird. I have exported my contacts from Protonmail's webmail as a vCard. I saved the card in my downloads folder and I have opened the document to make sure it isn't blank - it looks like everything is there.

When I go through the import steps in Thunderbird, though, nothing imports. I have tried several times, shut down TB, opened it again - nothing there.

Can anyone help? Thank you!

Asked by knh11 1 year ago

Last reply by Matt 1 year ago