Firefox hangs or crashes "Gah your tab crashed"

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really a… (read more)

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really annoying when you are trying to do something I'm no computer whiz and I have looked at the crash reports, its just gobble gook to me, I need help to fix the problem.

Asked by Anthony Gloster-Guest 5 months ago

Last reply by Paul 5 months ago

Issue Report: Automatic Page Refresh Causes Data Loss in Forms

I am writing to report an issue with the page frequently auto-refreshing. This feature causes a significant disruption, especially when I am in the middle of entering inf… (read more)

I am writing to report an issue with the page frequently auto-refreshing. This feature causes a significant disruption, especially when I am in the middle of entering information into data fields, such as forms, passwords, or One-Time Passwords (OTPs).

Every time the page automatically refreshes, all the data I have input is lost, forcing me to restart the process from the very beginning. This happens repeatedly and is extremely frustrating.

I request that this auto-refresh functionality be disabled. It would be much better if the refresh action could only be initiated manually by the user. This would ensure that data being entered remains intact without interruptions that cause the process to restart.

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Subject: Issue Report: Automatic Page Refresh Causes Data Loss in Forms

Problem Description: The page/screen automatically and continuously refreshes on its own without user command.

Impact of the Issue: This automatic refresh is highly disruptive because:

1. It erases all data currently being entered into forms (e.g., user details, passwords, OTPs).

2. It forces the user to repeatedly restart the data entry process from scratch.

3. It significantly hinders and slows down the completion of any task on the page.

Suggested Solution: Please disable the automatic refresh feature. The refresh action should be user-initiated only (e.g., via a manual refresh button or a "pull-to-refresh" gesture) to prevent data loss during input. Thank you.

Asked by Iyon 4 months ago

Last reply by Paul 4 months ago

How do you stop auto refresh while on Facebook website

How do you stop auto refresh while on Facebook website? I'm using Firefox for Android and I access my SocMed accounts via websites no resource giving app. With that said … (read more)

How do you stop auto refresh while on Facebook website? I'm using Firefox for Android and I access my SocMed accounts via websites no resource giving app. With that said I guess FB has page refresh enforced into the it's HTML and it's very annoying. I've set my PC browser to block auto refresh but can't find a solution for Android.

Asked by gfabichiban 4 months ago

Last reply by Kiki 4 months ago

"The bookmarks and history system will not be functional" because one of Firefox's files is in use by another application. I cannot fix this problem.

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email fr… (read more)

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email from public community support forum]

Asked by bansoxs 3 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Login failure on Release

I switched from ESR to Release yesterday morning, and everything was fine for the rest of that day. But today, about 4 hours after opening Thunderbird, I've started gett… (read more)

I switched from ESR to Release yesterday morning, and everything was fine for the rest of that day. But today, about 4 hours after opening Thunderbird, I've started getting login failure messages for my secondary email address. The popup says: "Login to account "maggie.jacobs@sonic.net" failed. Login to server pop.sonic.net with user name maggie.jacobs failed." I have retried multiple times but keep getting this message.

Release is set to check for messages every 10 minutes. I did not make any changes from ESR, and did not get login failure messages yesterday. I also didn't receive any emails for that address; as I said, this is a secondary address not used often. Connection security on this account is STARTTLS, unlike my primary account which is SSL/TLS. Authentication method is Normal password.

Because this started happening 24 hours after I installed Release, I suspect there has been an update to Release this morning which has caused a misconfiguration. Does anybody have any idea what is happening and how I can fix it? I will get your email responses, as they will come to my primary account which is still functioning.

Asked by maggie.jacobs 5 months ago

Last reply by maggie.jacobs 5 months ago

  • Solved

"Expand sidebar on hover" option for vertical tabs resets scroll position when I have a lot of tabs

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it. … (read more)

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it.

Issue: I have a lot of open tabs, and I'm usually working with the ones at the bottom of the list. When the bar minimizes the scroll position resets back to the beginning. So, every time I want to select a tab, I have to scroll back down, which makes this feature very hard to use.

Expected behavior: After the vertical bar minimizes, and I hover again, it should keep the scroll position.

Asked by razzvy20 5 months ago

Answered by razzvy20 5 months ago

Unable to Connect ProtonMail Account to Thunderbird

Hello, I'm currently having trouble connecting my ProtonMail account to Thunderbird. My login credentials are correct (I've double-checked them), and the configuration … (read more)

Hello,

I'm currently having trouble connecting my ProtonMail account to Thunderbird.

My login credentials are correct (I've double-checked them), and the configuration follows the official guidelines (server, port, password, etc.). However, the connection keeps failing.

Could you please advise me on how to resolve this issue or let me know if there’s a specific procedure to follow when connecting a ProtonMail account to Thunderbird?

Thank you in advance for your help.

Best regards,

Asked by torrent.goran.pro 4 months ago

Last reply by Matt 4 months ago

Firefox won't open

Recently I'm having an issue with Firefox that makes it so when I try to open it, it simply refuses to do so. Say on my desktop I double click the icon it will open for a… (read more)

Recently I'm having an issue with Firefox that makes it so when I try to open it, it simply refuses to do so. Say on my desktop I double click the icon it will open for a split second and then instantly close and refuse to do anything afterwards. This is very frustrating, and I haven't yet discovered a solution and would really like to be able to use Firefox again. What is really strange is that this is a persistent problem not only on my laptop but at my pc as well which are two separate devices. If anybody can help or has experience with this problem to offer incite it would deeply be appreciated.

Asked by rontiveroz24 4 months ago

Last reply by Ed 4 months ago

Firefox will not open when I click the FF icon.

My very favorite browser will not open when I click the FF icon. I did another download and it will not open, as well. What can you tell me about this issue and how to fi… (read more)

My very favorite browser will not open when I click the FF icon. I did another download and it will not open, as well. What can you tell me about this issue and how to fix it? An avid user for many years.

Loren Donaldson

Asked by Loren Donaldson 4 months ago

Last reply by jonzn4SUSE 4 months ago

bookmarks and history

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the messa… (read more)

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the message The bookmarks and history system will not be functional because one of firefoxs files is in use by another application also for quick access place your bookmarks here on the bookmark toolbar. I am not very technical but it is driving me mad please fix this for me Thanks

Asked by marksd 3 weeks ago

Last reply by David Robert 3 weeks ago

FireFox for Android 138.0.4: slow resolving of site names or something

I don't know from which version of FF it started exactly, but recently loading of websites starts after huge pause or fails at all, the same is with elements of web pages… (read more)

I don't know from which version of FF it started exactly, but recently loading of websites starts after huge pause or fails at all, the same is with elements of web pages if those are located on different domain. This is only FF problem, other browsers load pages instantly. I have tried to delete cache, data and FF completely and reinstall anew, it doesn't help. I can only guess what causes it, probably some DNS connection issues.

Asked by WhatIfItsNotMe 5 months ago

Last reply by WhatIfItsNotMe 5 months ago

Outlook Sign-in

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chr… (read more)

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chrome.

Asked by RheaNL 4 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 5 months ago

Answered by computerdown 5 months ago