All Products Support Forum

What must I do in order to enable address book address information. Now when I try to change address information it is as though my keyboard as been disconnected. thanks

How can I remove donation POPUPS. I installed Thunderbird a few weeks ago. Because of the excellent working mailbox, I immediately transferred a donation and then received a friendly confirmation, but still those annoying POPUPS.

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am synced and how to do it?

Currently using Firefox Nightly version 111.0a1 for Android now when trying to open a link in another app it always shows a popup to confirm.

This was not present in previous releases and I don't know if there is a way to prevent this popup as it makes it uncomfortable. Is there an option I may be missing to disable this feature? If not, could an option like this be introduced?

Thanks and regards

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

Now the most recent mails of two years are gone, most recent mail is from 2016. Nevertheless my quota is still 91% full. Did I completely lost these mails, or can I recover them? And how to make sure the newest 2000 mails stay, while anything older gets deleted - and my quota usage comes down.

Thanks for your help. Much appreciated

Pressing the Send button, on my Fully Updated, Freshly re-installed Thunderbird, gives NO FEEDBACK and then sometimes Crashes. Like nothing happens. I have a Fiber optic connection and I FREAKING KNOW that it is working because it eventually gives an error message when I try to close it. Because it pissed me off so I copied the file to the Online Email interface for the Email provider.

I can understand crash reports when I close Thunderbird, it gets confused, but when I close just the Email window... What Happens THEN!?!

hi have latest TB version

its never been able to remember what is not junk how ever many times i tell it. i dont have any other filters active. Tb collects my msg's from outlook.com, have looked at the filters there but theres nothing to do even msg's from here keep going to junk

any ideas appreciated, thanks

Ever since Nov 3 and the last Thunderbird upgrade, I cannot get my emails through Thunderbird, although I can send them OK. I tried changing from POP to IMAP as I thought that might be the problem, but I still don't get the emails. My provider says "not my problem." What else can I try?

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

December 2020 Is there currently any way to disable the pull down to refresh feature? It's kind of broken in Firefox nightly (can trigger anytime trying to scroll the page), so I'd prefer to just have it turned off until it gets fixed.

Recently I was required to change my password for my att.net account (sbcglobal.net email). After that I cannot receive emails from that account. Thunderbird is able to retrieve emails from my google email, but not the att.net account. I keep receiving the attached message.

I have tried resetting the password under "Saved Passwords" without success. I have verified using the same incoming and outgoing server as before. Also tried going back to att.net and changing the password back to the original without success. When I contacted ATT they seemed to indicate that the server settings were correct. I even tried to remove the account and entering it again in Thunderbird.

There is a lot of useful information available that users have submitted, however with my limited understanding the suggestions haven't solved the problem. It seems that the problem is with the account settings within Thunderbird, but can't seem to find it. Any help would be appreciated.

When I try to start Thunderbird nothing happens on my screen. Thunderbird is shown in Windows Task Manager and is using CPU and Memory, so it is running. But it does not open a window. It does not matter how many times I try to start Thunderbird, nothing happens. And then suddenly, poof!, the window opens while I am doing something else. This has been going on for months. I have kept a log. I cannot find any consistency in why Thunderbird starts but doesn't open. I have tried closing all other programs but can find no conflicts. I have deleted parent.lock - that does not help. At the moment Thunderbird is running but there is no parent.lock file I have uninstalled and reinstalled Thunderbird twice. Current version 78.6.0 (32 bit) I have read this forum. I have run out of ideas.

Windows 8.1

The page Give feedback landing page says: ‘Please check back soon’. What does ‘soon’ exactly mean?

Hi. I have a new smartphone. Is possible to transfer my collections from my old to my new smartphone and then to synchronize them on the two smartphones ? Thanks a lot.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.