Showing questions tagged:

all my broswer setup was removed for no reason!

yesterday i had all my stuff like every other day, and for some reason i randomly got logged out of alot of my accounts. Now i woke up this morning and the entire browse… (read more)

yesterday i had all my stuff like every other day, and for some reason i randomly got logged out of alot of my accounts. Now i woke up this morning and the entire browser was reset. no bookmark shortcuts, no tab collections, all account locked out for no reason, what's going on?

I don't have any backup for this, and i didn't think i'd need it, because i'd never delete all ym data for no reason.

Is there even a way to get it back?

Open 1 1 82

Constant Crashes even in Troubleshoot mode

bp-f7b43b48-1330-4328-a36a-2d3f10260127 Firefox has been crashing regularly for a full day now. I have one profile with multiple extensions, and a fresh profile that is m… (read more)

bp-f7b43b48-1330-4328-a36a-2d3f10260127

Firefox has been crashing regularly for a full day now. I have one profile with multiple extensions, and a fresh profile that is meant to test firefox without any. With this new, "clean-slate" profile with none of my extensions installed, I still get repeated crashes. It is getting in the way of my ability to work- it happens even in Troubleshoot mode, even though I could not confirm any hardware issues prior to this.

Will I need to delete the extenstion-filled profile entirely before going forward? Is there an update I need to install, or anything else I should do myself? Should I provide a list of my extensions?

Attached is the Report ID of my latest crash- hopefully it will help.

Thank you!

Open 12 1 210

Built-in VPN

Please sell me uncapped access with built-in VPN. Let me pay for this. I am not interested in the existing "Mozilla VPN" service because it requires an external applicati… (read more)

Please sell me uncapped access with built-in VPN. Let me pay for this. I am not interested in the existing "Mozilla VPN" service because it requires an external application outside of the browser, which is not always compatible with systems mozilla is deployed to.

Open 2 1 44

Yahoo mail

I am unable to sign in to my yahoo mail account. It gives me a fault that "something went wrong, please try another device". I can use brave as my browser and sign in wi… (read more)

I am unable to sign in to my yahoo mail account. It gives me a fault that "something went wrong, please try another device". I can use brave as my browser and sign in with no problem but not with firefox. Any idea why?

Open 16 1 192

unable to connect to hotmail - error: account authorised but cannot connect

i today installed linux mint and managed to get everything setup exect for 1 email account i keep getting a message something like account authorised but cant connect bu… (read more)

i today installed linux mint and managed to get everything setup exect for 1 email account

i keep getting a message something like account authorised but cant connect but the other accounts that i setup are working fine

if anyone can help that would be great

Open 1 1 15

Mozilla VPN

I'm now switching to chrome as I don't want things just showing up in my browser. You must be stupid to think dropping things nobody wants into your product will make p… (read more)

I'm now switching to chrome as I don't want things just showing up in my browser. You must be stupid to think dropping things nobody wants into your product will make people want to use your -->

Open 2 1 77

AI will smother this fire

I don't know who thought it was a good idea to put someone who is pro-AI in charge of the anti-AI browser. I'm on Firefox because it doesn't use AI. You want to add in th… (read more)

I don't know who thought it was a good idea to put someone who is pro-AI in charge of the anti-AI browser. I'm on Firefox because it doesn't use AI. You want to add in the most foolish, expensive, environmentally destructive, money sink that none of the userbase wants? Fine. I don't have brand loyalty. You choose personal wealth over the health of our environment and community by shoveling AI stupidity at us, I will drop this browser like a lead weight and switch to the lesser known browsers. I hear Waterfox hasn't bought into the slop yet. Might be time to change over to a more mindful system.

Open 1 191

Firefox dark mode(s) lack contrast in context menus on ChromeOS

When using any dark Firefox theme on ChromeOS, the contextual menu text and background are both dark. This means there is little to no contrast, and so the text is very d… (read more)

When using any dark Firefox theme on ChromeOS, the contextual menu text and background are both dark. This means there is little to no contrast, and so the text is very difficult to read.

Unfortunately, the ChromeOS screenshot tool doesn't work on Linux apps, and so I'm unable to share a screenshot. Tested using several dark themes, including the default -- behaviour was consistent in all.

Firefox installed using the official package through the built-in ChromeOS Linux VM "crostini". Issue has been reported by other users on other platforms in the past, so this seems to be a long-standing bug.

Open 1 132

download

I'm running fedora open access software 64 bit. when I hit download firefox the computer runs it and it seems like it does it but I can't find it in downloads and it basi… (read more)

I'm running fedora open access software 64 bit. when I hit download firefox the computer runs it and it seems like it does it but I can't find it in downloads and it basically doesn't complete. What to do?

Archived 1 67

Firefox VPN

I just wanted to say thank you so much for adding the new Firefox VPN toggle. I used to use the google one VPN before they shut it down, and some websites I browse have r… (read more)

I just wanted to say thank you so much for adding the new Firefox VPN toggle. I used to use the google one VPN before they shut it down, and some websites I browse have region specific things I can't use in the US.

Please keep supporting and implementing the Firefox VPN, it greatly improves my experience on Firefox.

Open 1 44

Firefox is not allowing to access the old windows and their tabs.

Hi Team, I am using Linux Mint 20 Cinnamon. Cinnamon version is 4.6.6. The issue is that I was browsing and by mistake I selected one tab then dragged it for sometime and… (read more)

Hi Team, I am using Linux Mint 20 Cinnamon. Cinnamon version is 4.6.6. The issue is that I was browsing and by mistake I selected one tab then dragged it for sometime and then released the tab but that created a new window and now the old windows are not visible in ALT + Tab function. The windows are showing in the Firefox task manager and also the box icon in the top right corner in that "open tabs". Now I am not able to even change the window or able to access the opened tabs. Attached the screenshot and as you can see in that there are total 4 windows showing in firefox and one as active but in the bottom on the firefox icon you can see its only 1 window. How can I access the remaining 3 windows? Found one ticket (https://support.mozilla.org/en-US/questions/1477845) in this the recommend solution does not work. When I try to click on the window 1 tabs then I do not get any response. I tried both the solution but none worked.

Thanks for the help in advance. @Mozilla team member is seeing please check and fix this bug if possible.

Archived 3 167

how to disable new Firefox feature?

I heard that the newest version of Firefox (which I have not upgraded to yet) has a feature that makes it easier to accidentally visit a website whose URL is on the clipb… (read more)

I heard that the newest version of Firefox (which I have not upgraded to yet) has a feature that makes it easier to accidentally visit a website whose URL is on the clipboard. I googled to find out how to disable it, and the Featured Snippet said "go to about:config and change clipboard.autocopy to false." Sounded simple, so I did it, but subsequently found out that the article it quotes from is 10 years of age!

My first question, then, is: what does changing "clipboard.autocopy" to false do if it doesn't turn off the brand-new feature?

The second question is, how do I disable the new URL Paste Suggestion feature? Will setting "clipboard.autocopy" disable it? In particular, I want to make sure that the browser does not pre-load or pre-fetch the clipboard URL, and in fact, I wish to pop up a dialog box any time I do "paste and go." People often copy URLs from e-mails to research them before visiting them directly; jumping directly will increase the likelihood of visiting an imposter site.

Archived 1 129

Websites using cookies despite being on "Block" list; websites also being removed from Block/Allow list seemingly at random.

Hello, I have been aware of this issue for about a month now. I have, for example, added 3 sites to my "Block" list under "Manage Exceptions" in "Cookies and Site Data". … (read more)

Hello, I have been aware of this issue for about a month now. I have, for example, added 3 sites to my "Block" list under "Manage Exceptions" in "Cookies and Site Data". They are not only repeatedly disappearing from the exceptions list without my input (which I suppose is the bigger issue), but even when they are present, the websites still end up storing cookies and site data for the session. These sites are Wikipedia, Bing, and DuckDuckGo.

In addition, I've also added a finance website to the "Allow" list, as the browser is set to delete cookies on quit. This website has also repeatedly disappeared from the exceptions list without my input.

My version of Firefox updates regularly via the Linux Update manager. I am also wondering if the "Forget about this site" option in the History menu generates this (at least to me) unexpected behaviour. I would expect that using the "Forget about this site" option would delete site data, cookies, and history, but not remove it from my Cookies exception list...

Archived 1 170

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Solved Archived 15 1036

Freeze While Using Firefox on Linux Mint

🔷 **Issue Summary:** While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, req… (read more)

      1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

---

      1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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      1. 🔷 **System Information:**
  • **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
  • **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
  • **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
  • **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
  • **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

---

      1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

---

      1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

---

      1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

Archived 1 234

New messages number remains upon TB icon on taskbar after messages read

I'm on Thunderbird version 140.9.0esr at present. Machine: Dell Inspiron 15 Series laptop Monitor: Viewsonic 27" System: Ubuntu 24.04.4 LTS RAM: 16 GB For the last 2 vers… (read more)

I'm on Thunderbird version 140.9.0esr at present.

Machine: Dell Inspiron 15 Series laptop

Monitor: Viewsonic 27"

System: Ubuntu 24.04.4 LTS

RAM: 16 GB

For the last 2 versions of Thunderbird, I have seen that even after reading the new messages, the green new messages indicator remains on the TB icon in the taskbar.

Refer to screenshot.

It should of course disappear as soon as the new messages are all opened. Otherwise one thinks that there is an unread message somewhere among the mail folders, even though on checking there is not.

This remains so until TB is closed and re-opened. After re-opening the green circled number is gone.

Of course, this is more a nuisance than a serious problem.

But it would be nice to have it sorted by the next version.

Open 4 29