All Products Support Forum

My computer was upgraded to mac OS ventura 13.0. I did not know that older versions of Thunderbird (60.9.1) would no longer be supported. I believe all 32 bit apps will no longer lunch. Do i uninstall ventura and load monterey or partition part of my hard drive and load monterey ??

I browse web, I see an image to save. prior to today (03-09-2022) I click save as and it saved file to my downloads folder. but today, I click save as and instantly the list of files I saved pops up on right side. below the list of files it shows "show all downloads"

this window is easily accessible by left clicking clicking the download icon. i do not want this box popping up on each file/image saved. or rather, why is it doing it suddenly?

running 2 addons: TinEye - reverse image search Video DownLoadHelper

both of these I have zero issues with and have been running them both circa firefox 45? or older

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I opened Firefox in Troubleshooting mode, the video played OK and then when I stopped Troubleshooting mode the videos continued to play OK. However, on the next day the problem reappears. What's going on? Thanks in anticipation, Frank

I've used FF forever and am using FF Bet on my android now. Please please PLEASE tell me how to STOP THE PAGES FROM REFRESHING. I'm a little frustrated....... Thanks in advance.

When will import and export be a full part of FF ???? I have bookmarks that I want to move from FF to FF Beta and can't. WHY isn't there aa import export ????? WHEN will will it be a part of the product??? I've seen so many requests for this here and on GitHub, yet no resolution. WHY?

I have tried all of the about:config options to disable the auto-reload of the tabs. I have this working fine on my old machine macbook pro 2015 (same firefox version), but on the macbook pro 2019 i cannot get it to stop. Any help would be great as I need to switch between tabs during meetings and dont want them to keep relaoding

Hello my dear friends, Hello my beloved family, Hello Everyone,

This is the first time reaching your support because i never had any issue with any of your products ( I mainly use firefox as a browser for pc(ubuntu) but also on android devices).

I am writing you this email to express my gratitude and happiness for being a faithfull user since your debut(at least since when i had internet and a pc in the old days :D)

I really loved your professional attitude. I really learned alot from YOU. I really love you.

Plz continue your greate ACTIONS( at least this is what i think) and don't let the giants of internet ( i won't name any company so they don't sue me hhhh) try to confuse use or steal your faith in the "STRONG COMMUNITY".

YOU KNOW WHY BECAUSE ALL THESE giants BETRAYED MY EXPECTATIONS (at least the major ones that i know) BUT ONLY ONLY ONLY ONE PRODUCT NEVER BETRAYED MY EXPECTATIONS !!!

===============================================================

THIS PRODUCT IS "FIREFOX BROWSER" (i swear to god to all gods in all languages that this is TRUE at least for me :D)

Really love YOU ALL. Your Sincerally. Your thankfully. Your Brother.

Best REGARDS Ibrahim BEDOUI (TN)

Won't send verification code for secondary Gmail address how to get second email address to many tabs pops up how can this issue resolved? Maybe I should log into another browser this is to much trying to login a simple account!

I don't want a dark theme and have tried numerous times to change it to a light theme. Within a min. Firefox returns to a default dark theme without me touching anything. Is there something that I am missing or is this newer browser in need of repair? This is getting old, I have used Firefox for years, never had a problem with kind of issue before. Thanks

FireFox Developer 99.0b8 (64-bit) on the "aurora update channel" on Windows 10 PC (version 1803, build 17134.2208)

I notice whenever an update is pending (the green dot appears in the icon for the "Open Application Menu"), FF becomes unresponsive in a way. When it happens: It does not totally freeze. I can select/switch between existing tabs & scroll thru their pages. I can close tabs. I can open a new empty tab. But I can't load or refresh any pages. The only fix is to do the update, and re-launch.

Since the developer edition gets updated frequently, it is a pain.

I like the Developer Tools! But... How can I scale back the FF "update frequency", or "change the channel", so updates are, like monthly at most?

thank you.

I recently upgraded graphics cards from an Nvidia GTX 1080 to an AMD 6900XT. Since then I noticed video stuttering on YouTube while playing 4k videos, especially noticeable at 4k/60FPS (example video ). Prior to the upgrade, I was not experiencing issues.

I monitored task manager as the video was playing to see CPU usage, which was sitting at 25% (4 core 8 thread CPU). GPU usage was fluctuating from 1-3%.

I tried resetting all the changed configuration options in about:config, removing all add-ons, "Refreshing" Firefox, and ultimately uninstalling and reinstalling. Nothing has worked so far except for "Troubleshooting mode" in about:support. In that mode, I experience no stuttering and GPU usage rises to 25-35% with the video playing, even before I reinstalled.

This most likely isn't a networking issue as the "Stats for nerds" option on the YouTube video shows I have 10-20s of buffer while the video is still stuttering.

I would like to find out what's different about Troubleshooting Mode that is not giving me the same problem while in "Normal Mode". Any advice?

When I download now (.cpp files) I am no longer able to open the files with VS community without the file being downloaded on my computer instead of temporarily stored in my ram. This is critical for me when marking as a TA.

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://color.firefox.com/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_content=theme-footer-link

It loads a blank page and nothing else.

Hi After updating to version 99.0.

When I try to log into TikTok. This is what I get ( Continue on the TikTok App....For security purposes, continue on the TikTok App. Don't have it installed? Text yourself a link to download your app )

I am using Windows 10 Pro on a desktop. When l log in using chrome,I am taking to TikTok web page. I am using same extensions in FF and Chrome.

Cheers

I am trying to disable auto-refresh on my tabs when I minimize them, but when I type 'about: config' into the address bar, it just shows search engine results instead of opening it as an actual URL. I have already gone into settings and disabled all search suggestions, and it's still doing it anyway.

What am I supposed to be doing here? I spent tons of time in the support community looking for fixes to my problem and all I found were people telling me to use Nightly, but I don't want to give up basic capabilities like printing etc.

Thanks!