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  • Solved

Drop Down Menu On Certain Websites Won't Work

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/govern… (read more)

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache

Asked by KoiYouu 4 months ago

Answered by KoiYouu 4 months ago

How to retrive files from "Old Firefox Data" folder on desktop.

Hi, I don't come from an IT/Tech background so this has become a hassle for me. I have a "Old Firefox Data" file on the my desktop and that seems to have sub-folders wi… (read more)

Hi,

I don't come from an IT/Tech background so this has become a hassle for me. I have a "Old Firefox Data" file on the my desktop and that seems to have sub-folders with my bookmarks, sessions, logins, etc. How do I retrieve those to the new Firefox browser.

Thanks!

Asked by AK 4 months ago

Last reply by Denys 4 months ago

lost bookmarks, settings etc after update

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked … (read more)

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked like google chrome and none of my bookmarks and settings and layouts were there. they just DISAPPEARED. i tried googling how to to fix this and for some reason every time i search it takes me to another search engine instead of google. (this is beside the main point though). I'm so frustrated right now since all my bookmarks are gone (literally having a breakdown). I tried looking through the help articles and all of them just say to use the backup profiles or that there are bookmarkbackup files in my profile folders or that firefox would download a folder with files from the old version but none of that happened. I looked into my folders for older profiles trying to find places.sqlite files but NOTHING. there is literally NO backups or profiles dated to before July 16 2025; the day it updated (shown in screenshot) and there is NO bookmarkbackup files anywhere. i have signed in to firefox prior and had my devices synced for awhile and no issues so there should have been previous profiles and data saved onto my computer. Please help, I really need my bookmarks back!

Asked by Carey 4 months ago

Last reply by Carey 4 months ago

Using ChatGPT

I have been using ChatGPT for a few months with no problems on Firefox but today I am not able to enter any text in the text field where you communicate with Chat. Howeve… (read more)

I have been using ChatGPT for a few months with no problems on Firefox but today I am not able to enter any text in the text field where you communicate with Chat. However, I can turn on the microphone and then after speaking a command I can hit enter and it works. I can also switch to Chrome and it all works fine. I tried clearing my data and cash, rebooting computer but still isn't working. what's going on?

Asked by Jerry's FireFox 4 months ago

Last reply by wirkutskijkarl 4 months ago

  • Solved

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (read more)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Asked by Janice Viescas 4 months ago

Answered by Denys 4 months ago

  • Solved

Problems loading websites with latest version of Firefox

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites? … (read more)

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites?

Asked by mdelapa 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Some websites on firefox are extremely laggy and choppy despite other browsers and friends running it fine

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely … (read more)

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely laggy. I have no idea what is causing this. My friends and other browsers run it completely fine. I have tried troubleshoot mode, gotten rid of all my extensions and themes, removed all cookies and cache and nothing works. My drivers are all updated, and I have truly just given up. If anyone has any solutions I would be much obliged.

Asked by Scuba 4 months ago

Answered by Scuba 4 months ago

After update to 140.0.2, clicking on Firefox icon in the dock does nothing. What changed?

After update to 140.0.2, clicking on Firefox icon in the dock does nothing. The title bar says Firefox is active, but nothing shows on my screen. What changed? Did you re… (read more)

After update to 140.0.2, clicking on Firefox icon in the dock does nothing. The title bar says Firefox is active, but nothing shows on my screen. What changed? Did you reset something in my preferences?

Asked by carhu 4 months ago

Last reply by carhu 4 months ago

  • Solved

Microsof Outlook Web Login

Hello, Not sure if posted under the right section. Recently started having an issue trying to sign in to Microsoft Outlook (formally Hotmail) Web. I don't recall any ch… (read more)

Hello,

Not sure if posted under the right section.

Recently started having an issue trying to sign in to Microsoft Outlook (formally Hotmail) Web. I don't recall any changes i made or updates.

When i try to sign in, it opens a new tab and takes me back to the sign in page. This just continues.

Tried using MS Edge and don't have the issue.

So far tried Safe Mode which disabled add-ons, which are currently Add Block plus, and New Tab Override and the issue remains. Not sure if i tried the refresh option but i think it removes the extensions which is not the end of the world.

Added a few images, one shows duplicate tabs, which will continue

Firefox version 140.0.4 (64-bit)

Any ideas whats going

Thanks

Asked by jamesjudge 4 months ago

Answered by jonzn4SUSE 4 months ago

Command-option-up and command-option-down keyboard shortcuts were stolen from websites

I regularly use a website which intercepts command-option-up and command-option-down for its own navigation. This is a central part of my workflow with this website, and … (read more)

I regularly use a website which intercepts command-option-up and command-option-down for its own navigation. This is a central part of my workflow with this website, and without it it becomes completely unusable.

After updating to Firefox 140.0.4, these shortcuts are now used by the browser to switch tabs. I have not found any way to configure this. Am I missing some obscure way to do this or is this just impossible?

I imagine this change was made to support vertical tabs, but I'm not using those, so the command-option-left and command-option-right shortcuts make more sense for my horizontal setup. (I don't use those shortcuts either, though- I use ctrl-tab and ctrl-shift-tab!)

Asked by rpjohnst 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved

imported bookmarks toolbar doesn't display as toolbar

After exporting bookmarks.html from Ffox on old computer, importing it to Ffox on the new one, all good, except that bookmarks toolbar shows on the imported list but does… (read more)

After exporting bookmarks.html from Ffox on old computer, importing it to Ffox on the new one, all good, except that bookmarks toolbar shows on the imported list but doesn't display as toolbar.

Asked by fostertom 4 months ago

Answered by fostertom 4 months ago