All Products Support Forum

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

Hello

I have used Thunderbird successfully as my primary email tool for over 10 years and today my macbook pro crashed. I need help determining if the Thunderbird data (email folders trash folder etc) is somewhere on my computer. I have a time machine back up from Sept 27 which I can live with but before I erase my computer and restore just wondering what to do? thank so much Alexander P

Since yesterday I cannot open attachments that arrive with mails in my inbox, neither for preview, nor download!! What's happening? What should I do? thanks, gordana

Hi I'm migrating my Thunderbird profile from old to new mac and my IMAP local folders are not migrating. I'm not even sure if my local folders are in the profile folder. I would really appreciate assistance with: A) determing where my IMAP local folders are on my old mac and then B) migrating them to the new mac. Thank you! Graham

I can't figure out how to install Firefox on Windows 11. Their link gets me to APPS in Setting but from there I'm lost. I can't find in APPS where to allow for apps from third parties. I think MS does this on purpose.

I have switched ISP providers, going from Primus to Bell. On my Thunderbird, Primus was POP. Bell is IMAP. When I discontinue my billing service with Primus, do I risk losing the hundreds of folders and the emails and valuable information they contain? If this risk exists, is it avoidable and how would I go about this? Basically, I'd like to be able to see the folders and mail boxes created under the Primus account in Thunderbird, and when I discontinue the Primus service be able to see and have access to those folders etc., when using Bell. Thanks to anyone and everyone who may respond to this call for help.

I recently Upgraded to a new Mac. I updated the software to Ventura 13.0.1. Followed the Migration package as suggested by Apple. Process appeared to work well with a few exceptions. One being the subject of this question. I use the buttons on the home screen a lot. A while back I made each button use the website logo. Now I have lost those icons which were replaced by the first initial of the site. can someone help on this?

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Suddenly today i am not able to download things from my browser from 2 different websites. i even tried to disable my antivirus and firewall protection. it just showed "failed"

My FF is set up to: - Always ask you where to save files - Open PDF in Firefox

On normal PDF links, FF opens the PDF normally without downloading (or after downloading it silently in a temporary location invisible to me). On "Force Download" links, FF downloads the PDF to the Download folder without asking where to save it. This is for example the case when clicking "Download" on a file in Gmail. If I click "Download" in Gmail on another file type that I have not set to "Open in Firefox", FF does ask me where to save it.

My expectation would be that, if the file cannot be opened in the browser, then FF would revert to the user's chosen behavior of "Always ask you where to save files".

Starting about a week ago, every time I try to download a PDF file, it opens in a new tab instead of actually downloading. I have to copy the link and paste it into the Google Chrome app to make it download properly. How do I fix this?