All Products Support Forum

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android.

no matter what I do, the "sync and save data"option on android does not appear. when I view the qr code on my android galaxy a14 5g android version 13 it takes me to the google play store where my choices are open or uninstall. when I tap open, it asks "do you want to leave firefox?". google play screen re-appears. 2nd time I tap to open, it just displays the url and android browser is blank. mzl.la/3NDxAIS

how can I sync my android version 121.1.0 to my desktop?

I think I'm already set up I was allowed to get past with the passwords I used....? This is really tiring and stressful with all these passwords and these tricks and confusion. Then being "locked out" if you make a slight mistake.

Dear Community.

The Login on the Android app doesn't seem to work for me.

After scanning the QR-Code and Login in. It shows me my logged in Firefox Account. But somehow doesn't apply it onto the app.

What could be the cause of the problem? I've already reinstalled the app.

Thanks for your help.

Hello,

I cannot find the option that says sync and save data. Also, there's no way to scan the QR code. I follow the instructions but the sync and save data option is just not in the menu.

Thank you, Kristina

I've somehow lost my Firefox account which is my primary browser. It has all my favorites and now it seems like it was never there and I have to start over. I'm sure there is a way to get it back but O don't know how. Please help. I could install/save but I think I'd lose everything that was there.

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

I was setting up a Firefox Account and apparently entered the incorrect email address, thinking that Firefox would fill it in for me since it's all over my account. Turns out the confirmation code, now needed to proceed with anything, was emailed to: [email address] instead of [email address] which is correct. How can it be corrected? Thanks

I'm trying to login to my Firefox sync account, and when I login with email or qr code I get stuck with the screen saying warning. Soon after I left my phone to login and came back 15 minuets, and it continued "working".

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. It won't give me a box for the Password no matter what so I can't Sign In! Respectfully, Barry

unable to add a new Android mobile (Pixel 7 Pro) as a device to my account.

Pixel 7 Pro: Android 13 Mobile Firefox: 107.2.0

MacBookPro: MacOS Ventura Version 13.0.1 (22A400) Firefox: 107.0.1 (64-bit)

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails).

Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !