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Firefox update

For past few weeks, Whenever I try to update FFX on windows 11, it fails. It takes me to another screen and tells me to download Firefox. When I try to download it , it a… (read more)

For past few weeks, Whenever I try to update FFX on windows 11, it fails. It takes me to another screen and tells me to download Firefox. When I try to download it , it aborts with this message.

"download.mozilla.org has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site."


To download Firefox with new version I have to use another browser but no choice. Then with new version of Firefox, I have faced the same issue of update and used same approach to update firefox to a newer version.

This error appears for some google sites as well but the same occurring for firefox download site itself is not understood.

Ajay

Asked by AjayC 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

"Firefox is being updated by another instance"

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by ano… (read more)

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by another instance." what does "another instance" mean? how can I update it? fyi I run Windows 11 on my desktop.

Asked by kgordo1 3 months ago

Last reply by sanmon 3 months ago

Firefox was updating my comuter and asked something about Andriod and I turned away. Now I can't get firefox to work

can you help? Firefox was updating my machine. As I remember it asked if I wanted to add  ??( I don't know) Android  ????? I didn't think I wanted it so I t… (read more)

can you help? Firefox was updating my machine. As I remember it asked if I wanted to add  ??( I don't know) Android  ????? I didn't think I wanted it so I thought it was over and I stopped. Now I can't get Firefox -- can you help me?

Asked by Bette Lou Nier 2 months ago

Last reply by Denys 2 months ago

Issues following 8/5/25 browser update

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set t… (read more)

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set to always show bookmarks but none appear. Also, the browser's application's menu does not open to access options such as restore previous session, recently closed tabs, etc. I've restarted my device several times without it resolving the issues with the standard browser.

The Firefox developer version opened in command prompt safe mode (firefox -safe-mode), which is how this inquiry is being sent, but no bookmarks on tool bar or current page history from the standard (non-developer) Firefox.

I'd like to return to accessing the internet using the standard Firefox version with its bookmarks, history, etc. I am using Windows 10. Thank you.

Asked by webmaster94 4 months ago

Last reply by David DeBord 3 months ago

How to update from version 68.12.0 to the new version

I’ve been using version 68.12.0 for a long time and now want to update to a newer version. Since I have many important tabs saved, I’d prefer not to uninstall and reinsta… (read more)

I’ve been using version 68.12.0 for a long time and now want to update to a newer version. Since I have many important tabs saved, I’d prefer not to uninstall and reinstall the app to perform the update. However, when I tried updating to versions like 80.1.2 or 110.0.1 from the Google Play Store or GitHub, the installation failed, and my phone displayed an "App not installed" error.

Could you advise which version I should install to successfully upgrade from 68.12.0? Alternatively, if there’s a way to export or back up the tabs in this version, that would also solve my problem—though I haven’t found a method to do so for this specific version.

Asked by stevenxu-9507 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Update Problem

Simply put, I continue to get a message window telling me to update Firefox. I continue to get a response saying I need Windows 10 or later installed. I am running Window… (read more)

Simply put, I continue to get a message window telling me to update Firefox. I continue to get a response saying I need Windows 10 or later installed. I am running Windows 11 Home on my PC. Multiple attempts to get a reply on this from Mozilla Support. No replies.

Asked by tomhiggins11 3 months ago

Last reply by Paul 3 months ago

computer freezes, then crashes,then goes into repair mode after every firefox update on windows 10

I have taken the position of never installing updates of firefox in windows 10 because of the following: after EVERY update, within 20 minutes of activity my mouse freeze… (read more)

I have taken the position of never installing updates of firefox in windows 10 because of the following: after EVERY update, within 20 minutes of activity my mouse freezes. Keyboard is inactive. I have no option but to reboot. Windows displays "repair mode" 2 HOURS LATER ! the pc finally boots. This happens after EVERY upgrade. Since I have stopped upgrading, the pc behaves.

Asked by peter_s76 2 months ago

Last reply by Paul 2 months ago

I can no longer access some of my applications.

Firefox was updated on my computer on 7/23/25. I can no longer access some of my applications. I tried Outlook and everything worked fine. Help me out here, everything wa… (read more)

Firefox was updated on my computer on 7/23/25. I can no longer access some of my applications. I tried Outlook and everything worked fine. Help me out here, everything was working just fine before the update, and I want to return to a working version. Thanx.

Asked by jdsb1 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

I am booting up an older Windows 7 tower computer and wish to know how to update both Firefox and Thunderbird? The update popup seems to be stuck in download phase.

bold text I am booting up an older Windows 7 tower computer and wish to know how to update both Firefox and Thunderbird? The update popup seems to be stuck in download ph… (read more)

bold text I am booting up an older Windows 7 tower computer and wish to know how to update both Firefox and Thunderbird? The update popup seems to be stuck in download phase.

Asked by VictorO 4 months ago

Last reply by Agent virtuel 4 months ago