All Products Community Forum

Version 144.0.1. Unable to add a new email account. After entering the email address and going to automatic configuration... The circle keeps spinning forever... How do I add the account manually? I tested it on two computers.

In account setup There is an error: "Incoming Server already exist"

Damn bloody right it already exists. Or do I need to specify servers that don't exist. Just make one up or so ?

Thunderbird can't seem to add my outlook account and keeps telling me to check username and password; both of which are correct.

I have two separate accounts; a hotmail account and an outlook account. It added the hotmail, but won't add the outlook account.

Hello,

I’m encountering an issue after migrating my domain and professional email service.

My address was originally hosted by Cabanova and configured in Thunderbird. I recently transferred the domain and email hosting to OVH, which caused the old mail server configuration to stop working.

Here’s the current situation:

The account in Thunderbird is still using a POP server (ssl0.ovh.net – port 995), while OVH uses IMAP (port 993).

I cannot change the server type from POP to IMAP within the existing account settings.

When I try to add a new account, Thunderbird completely freezes after I click “Continue” and never gives me access to “Manual Configuration.”

I also cannot delete the existing account because it contains all my previous local emails that I need to keep.

At the moment, I’m able to send emails from this account via OVH, but I don’t receive any incoming messages.

What I’d like to do is simply update the server configuration to OVH’s IMAP settings, without losing my existing local messages or recreating the entire profile.

Could you please let me know if there’s a way to:

Force an existing POP account to switch to IMAP,

Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?

Thank you in advance for your assistance,

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

When I first installed Thunderbird and added an email account it asked for the email address, take and password. Upon setting up additional accounts it only asks for name and email address, not the password. There is no option to enter email details manually. The only manual option available is to configure an email config after it has been added. The adding of email addresses should be presented the same way as the very first initial email setup upon install. This isn't happening. I've used three separate terminal to do this on Mac and Win platform: Same issue.

I have two email accounts I've used for Firefox over the years, a Google account on my PC and a Yahoo account for my mobile phones. I don't see a secondary email account on any devices when managing my account, yet when I get go to add them, all devices say they already exist.

I am doing this because I am trying to sync one phone to another. Or, by pairing one to a window on my PC and then pair the second phone to that after that's accomplished.

I didn't see a Sync and Save opinion in my phone menus, and under my email address there is only an option to sync now and no pairing options, nor a QR reader that comes up to see the QR code on my PC trying to sync from there. I cannot even get my new phone to log in to Mozilla to even ask this question.

My PC account options shows that both phones exist in the sync system.

I am trying to migrate my old Roadrunner (Spectrum) email account into Thunderbird. The auto create feature will not work with the settings that Thunderbird is finding. I have verified all of my information settings with Spectrum Support, and they tell me that Thunderbird has to supply me with some sort of special settings to make this work. Any help finding this info will be appreciated.

WHY AM I GETTING THIS REQUEST... DOZENS OF TIMES A DAY?

Mozilla Thunderbird Email wants to access your Google Account undefined my gmail.com account: This will allow Mozilla Thunderbird Email to:

More info: Read, compose, send, and permanently delete all your email from Gmail Click for more information

More info: See, edit, download, and permanently delete your contacts Click for more information

More info: See, edit, share, and permanently delete all the calendars you can access using Google Calendar Click for more information

By clicking Allow, you allow this app and Google to use your information in accordance with their respective privacy policies. You can change this and other Account Permissions at any time.

HOW CAN I DISALLOW Google to do anything with my account and contacts?

I am trying to sign into my Proton mail account. On the Thunderbird app, I tap the Menu and select Settings. Then, I select Add account, type my Proton email address, and tap Next. The "Configuration found" screen is displayed. I proceed to type my Proton password correctly and tap Next. Then, there is an error that says "Checking incoming server settings failed". Does this mean Thunderbird does not fully support Proton mail?

I'm not sure if this is a Firefox or Google problem, I'm guessing Firefox because it doesn't happen in Chrome.

Every time I try to login to google in Firefox it auto logs me into a specific account, I don't mean it is already logged in, I'm logged out and where the blank field is to enter your account username(email) the drop down pops up and shows all the gmail accounts and picks one on its own then procedes to the next page for the password on its own. It's like someone took control of the mouse and was doing it for me. Really pisses me off because I'm trying to login to a different account and it chooses the same one every time and I can't choose. If this is some kind of auto login feature please tell me how to turn it off.

Hi, I’m using Thunderbird with a Yahoo Mail account and I’m seeing two Draft folders in the left pane:

Drafts Draft

Their IMAP locations are different: imap://…/Drafts imap://…/Draft

Thunderbird only saves drafts into the Drafts folder (plural). The Draft folder stays empty, but it always shows up.

What I tried so far: • Account settings → Subscribe Unchecked “Draft” there, but it doesn’t save. After reopening Subscribe, it’s checked again and the folder is still visible. • Restarted Thunderbird multiple times. • Server Settings → disabled “Show only subscribed folders”. • Checked folder Properties, but there are no options to hide it or control visibility, so it looks hard locked by Yahoo.

Conclusion so far: Yahoo seems to force both system folders via IMAP and ignores unsubscribe, so Thunderbird can’t hide or remove “Draft”.

Is there any supported way in Thunderbird to permanently hide or ignore the extra Draft folder for Yahoo accounts, or is this a known Yahoo IMAP limitation?

Thanks

Fastmail appears to have cut the connection with my Thunderbird account and they say I will now need an App Password. They have instructions for generating this, but I can find no place on Thunderbird to enter it. Primary Password doesn't seem to be it.

your account has been locked for security reasons>> for quite sometime and i can find how to fix it! my account is [edited] @gmail.com by typing and password and it keep saying 'your account has been locked for security reasons': can you guys tell me how to fix!

Thunderbird did an update today which failed. I reinstalled Thunderbird and now there are two Draft folders in my GMAIL account. One empty, the other with all drafts. How do I get rid of the one that is empty?

There is also a new folder in my GMAIL account that I did not create called Drafts Backup. It seems to have a copy of every file in my Drafts folder.

Can someone enlighten me? How can I remove this new empty Drafts folder? Where and why did this new Drafts Backup folder come from?

Thanks!

My email provider is terminating the existing email domain name, and replacing it with a new domain name. I want to retain all existing Thunderbird folders and emails for use with the new email. Example: username@q.com becomes username@myclk.com. (Yep, it's Centurylink.)

Can I change my existing Thunderbird account name and email and retain all existing folders and emails in the account? Some server settings would also be changed.

Or, do I need to set up a new account?

Thanks