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how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (read more)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Asked by alexbel787 4 days ago

Last reply by cor-el 46 minutes ago

Installation aborted because the add-on appears to be corrupt.

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist! … (read more)

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist!

Asked by 2mainkey 5 hours ago

Last reply by cor-el 53 minutes ago

downloading files on firefox

How do I tell Firefox what to do when I click on a link to a file (PDF, JPEG, Word, etc.). I want to have the options of either opening the file or saving it to a specif… (read more)

How do I tell Firefox what to do when I click on a link to a file (PDF, JPEG, Word, etc.). I want to have the options of either opening the file or saving it to a specific folder that I choose. I am 87 years old and somewhat computer-savvy, but please give me geezer-friendly instructions, step-by-step and click-by-click. Windows 10 and Firefox 101.

What happens now when I click on such a link is this: My only option is to save it -- and Firefox has chosen (apparently at random) a folder to save it to.

Asked by jhromer1 10 hours ago

Last reply by RobertJ 55 minutes ago

Multiple Mozilla problems

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save login… (read more)

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save logins and passwords for websites) they are not being saved. I need to login manually to access most websites

Please advise how to correct these issues. Due to security issues I greatly prefer to avoid Chrome/Google !

Asked by bncthay 3 weeks ago

Last reply by cor-el 1 hour ago

Can't load Lowes.com or Homedepot using Firefox

I cannot load lowes.com or homedepot using firefox. I get the following message: Access Denied You don't have permission to access "http://www.lowes.com/" on this server… (read more)

I cannot load lowes.com or homedepot using firefox. I get the following message: Access Denied You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.1dfbda17.1656344082.168cca36 I have clicked on the padlock in address line and cleared all cookies however that only works one time and then back to same error message above.

Asked by vsp490 11 hours ago

Last reply by cor-el 1 hour ago

Firefox hangs and stops loading any pages after random period of time

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly … (read more)

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly stop loading anything and I will have to completely quit it and restart it to get anything working again. No, it is not the HTTP3 problem; that was the first thing I tried. I've also uninstalled, and reinstalled the entire program, clearing all settings, etc. I am on windows. Generally good on firefox updates, will check and update usually every week or two.

Funny thing is, I also installed firefox nightly and that does not have this problem (although I have not used it as extensively as I normally do when browsing, so maybe I didn't hit whatever triggers this issue). It also works properly on other computers (as far as I'm aware). So I still think something is corrupt or wrong with my normal firefox program. I just don't know what or how.

Asked by chibblesthegreat 1 day ago

Last reply by cor-el 1 hour ago

bookmark pull down menu text and spacing change from rev 88 to rev 89

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space be… (read more)

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space between entries on the rev 88. I have not updated from rev 88 because of this change which is much harder to read in rev 89.

Asked by cisco112 8 hours ago

Last reply by cor-el 1 hour ago

not able to sign in on my account or track packages on FEDEX website.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried… (read more)

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Asked by leggettandassoc 2 months ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Firefox Is Blocking Part Of Hotmail

Hello, The next message/previous message arrows that appear at the top of an open email in Hotmail.com is being blocked by Firefox. I checked Hotmail through another brow… (read more)

Hello,

The next message/previous message arrows that appear at the top of an open email in Hotmail.com is being blocked by Firefox. I checked Hotmail through another browser and they are not blocked. I tried refreshing Firefox and they were still blocked. I've opened Firefox without add-ons and they are still blocked. I'm at a loss as to how to get them back. They were there last week and then vanished only to come back on Friday and vanish again while I was reading emails. From time to time Firefox also blocks images in Hotmail and I just have to wait and eventually they return. I'm at a loss as to understand why these things are happening so frequently with Firefox and Hotmail.

Please help return Hotmail to the way it was before the last update.

Thanks,

Brian Himes

Asked by rickysman 1 day ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

firefox browser crash

hello my name is haseeb and i am using moazilla firefox browser in my window 10 Home but from past 3 to 4 days i am facing the problem of browser crash crash crash again… (read more)

hello my name is haseeb and i am using moazilla firefox browser in my window 10 Home but from past 3 to 4 days i am facing the problem of browser crash crash crash again and again i am completely tired and i want to use this browser in future i check it my browser is updated with 101.0.1 (64-bit) please resolve it i am waiting for your responce

Asked by haseebaslam474 7 hours ago

Last reply by Paul 4 hours ago

No stable landing for one website but no problem using Edge

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last … (read more)

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last time I had a problem. The past few days, when I use Lastpass or just open optumrx on my own, I am asked to verify a code texted to me cell phone. It recognizes me by name and then proceeds to cycle endlessly through several pages without landing and stopping on that page. I contacted optumrx and they suggested using Edge, which did behave normally.

Asked by David 4 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

FireFox won't start

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get ba… (read more)

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get back to Firefox for his bookmarks that are there. His problem is that Firefox doesn't start. When he tries to start it, a gray window appears briefly with a rotating blue circle and then disappears in less than a minute. While it's up, Firefox shows up in Task Manager with "not responding" or "suspended" or nothing. I note that the last Firefox update was 6/14/2022 according to the date modified on the file in Crash Reports, InstallTime2022060832. This is about the time he began having problems.

During the brief time it's up, there is no menu button (3 short lines), so Refreshing or Troubleshooting are not options. I believe my only option is to Uninstall (without removing user data) and then reinstall Firefox, ie a "Clean Install". I see an option to Refresh during the Uninstall dialog. Might that work? Barbara

Asked by webutl 8 hours ago

Last reply by cor-el 5 hours ago

Themes are synced even though I've disabled it with lightweightThemes and activeThemeID

Hello, I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme … (read more)

Hello,

I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme for production, green for test, grey for default) but I can't prevent Firefox Sync to sync the active theme between my profiles.

I have set both services.sync.prefs.sync.extensions.activeThemeID and services.sync.prefs.sync.lightweightThemes to false and restarted all my Firefox profiles.

After a while, all windows/profiles are synced to the same theme.

Are those settings really read by Firefox Sync ? I'm on Windows 10, Firefox 91.10.0esr (32-bit)

Thanks in advance for your help !

Asked by Cédric 13 hours ago

Last reply by cor-el 5 hours ago

Error Message When Attempting To Login To Keeper Password Manager Extension

I receive the following error message when attempting to login to the Keeper Password Manager extension. I have removed and re-added the extension with no change in resu… (read more)

I receive the following error message when attempting to login to the Keeper Password Manager extension. I have removed and re-added the extension with no change in results. I am using Firefox 101.0.1 and the latest version of the extension. Thanks for any assistance.

"A mutation operation was attempted on a database that did not allow mutations."

Asked by chris.bell2 8 hours ago

Last reply by Dropa 8 hours ago

Lost laptop login

I have two user accounts on my laptop. I recently changed the password for one account and I'm now locked out. All my data is in this account. I don't have any back-up ke… (read more)

I have two user accounts on my laptop. I recently changed the password for one account and I'm now locked out. All my data is in this account. I don't have any back-up keys etc. I have tried changing my Windows password, but this doesn't seem to work. Is there any way of finding my previous password, or re-setting my current one without losing my data?

Asked by jn.barraclough 11 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Firefox download pdf before opening in browser

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in… (read more)

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in Firefox it always downloads the file in the download folder of the PC and then opens it, This is really annoying because then I have to delete them manually. What can I do? Thank you

Asked by lucaperin17 1 day ago

Last reply by CraigS26 15 hours ago

page up/down misaligned

I use firefox for reading pdfs a lot, and i would really like to use page up and page down for their proper functions when doing so rather than having to scroll. the iss… (read more)

I use firefox for reading pdfs a lot, and i would really like to use page up and page down for their proper functions when doing so rather than having to scroll. the issue is these keys dont move a full page height, they are slightly too small. thus the pages quickly become misaligned requiring scrolling to rectify. a very minor but very annoying problem that i assume has a simple fix but i cant figure it out. help with this would be greatly appreciated!

Asked by Mr X 5 days ago

Last reply by tanyk 1 day ago