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I bought Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.
I bought Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.
I bought Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.
I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?
Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get… (read more)
Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com
I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a… (read more)
I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?
Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it… (read more)
Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.
I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)
I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.
I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)
I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.
Thank you
I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)
I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.
Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription,… (read more)
Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription, since cannot install it as it seems like I did not use my account to buy it.
Someone maybe knows where I can check which email I used to get VPN?
Thsnks in advance....:)
Subscribed to VPN months ago. Paid $4.99 on Aug 2, 2021. Am now asked to subscribe to VPN again. It is not connected. ???????
When I try to log in, it says I'm not a subscriber. In order to get support it seems that I need to log into the app first but I don't know how to get access to the app … (read more)
When I try to log in, it says I'm not a subscriber.
In order to get support it seems that I need to log into the app first but I don't know how to get access to the app without being a subscriber.
Appreciate any assistance you guys can offer.
I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email? … (read more)
I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email?