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recent update "Error Platform version "91.110" is not compatibler with minVersion 91.11.0 maxVersion 91.110" How to regain access to my email?

how to regain access after your recent update did something to Thunderbird. The computer I am using for this has not yet received that update. I have a great deal of di… (read more)

how to regain access after your recent update did something to Thunderbird. The computer I am using for this has not yet received that update. I have a great deal of difficulty downloading stuff, so I usually need to hire a techie to do that for me. Hopefully you can fix this for me.

Asked by djberlin46 6 days ago

Last reply by Sales282 1 hour ago

Cannot open youtube.com randomly

Hello, I get Secure Connection Failed - SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT error code randomly while trying to open youtube.com. It works with other browser. Please he… (read more)

Hello,

I get Secure Connection Failed - SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT error code randomly while trying to open youtube.com. It works with other browser. Please help to solve this problem.

Asked by virag_shah 2 days ago

Last reply by Tan Chee Keong 1 hour ago

Unable to Open Google and Youtube. Potential Security Issues

Hello, I have a problem with firefox and it's recently unable to open Google and Youtube due to HTTP Strict Transport Security (HSTS) with an error Code : SEC_ERROR_UNKNO… (read more)

Hello, I have a problem with firefox and it's recently unable to open Google and Youtube due to HTTP Strict Transport Security (HSTS) with an error Code : SEC_ERROR_UNKNOWN_ISSUER

I have done the steps in here : https://support.mozilla.org/en-US/kb/error-codes-secure-websites I don't have any third-party Antivirus

I have also do about:config security.enterprise_roots.enabled by changing to true. It works but unfortunately youtube is broken when i set it to true.

I can't also accept the risk and continue since there's no button that says it.

Thank you

Asked by darkkiller131 1 day ago

Last reply by Dropa 2 hours ago

Firefox hangs a long time before opening pdf files

Whenever I try to open a pdf file (automatically opened in Acrobat), Firefox hangs a long time, before eventually opening it in Acrobat. When I open the download dialog, … (read more)

Whenever I try to open a pdf file (automatically opened in Acrobat), Firefox hangs a long time, before eventually opening it in Acrobat.

When I open the download dialog, it always shows the file is almost downloaded, but the progress bar always hangs near the end. When I go to the download folder, I always see the pdf I'm trying to open with a filesize of 0kb. This behaviour is the same for large and small files. Eventually (after several minutes), it just opens as it should.

I already tried reinstalling Acrobat.

The behaviour is the same in regular Firefox (102.0 64-bit win7) and Firefox developer (103.0b4 64-bit win7).

It is specifically with pdf files. Other downloaded documents seem to open as it should.

Can someone help me to trace and solve the cause of this issue?

Asked by Jan 6 hours ago

Last reply by Dropa 2 hours ago

open link in new tab, vk audio messages

I have some problems with Firefox: 1 When I find something, and click on search results links, they don't open in new tab. And I can't find option that fix it. 2 In vk.co… (read more)

I have some problems with Firefox:

1 When I find something, and click on search results links, they don't open in new tab. And I can't find option that fix it. 2 In vk.com I can't send audio message: I can send it, but my friend can't hear it.

Asked by puchkovdmitrybor 2 days ago

Last reply by BigFish 5 hours ago

Corrupted Downloads?

Ever tried to download a file through firefox and then pause it to resume it after sometime and end up having the rest of the file being downloaded in an instant but upon… (read more)

Ever tried to download a file through firefox and then pause it to resume it after sometime and end up having the rest of the file being downloaded in an instant but upon opening realise the file has been corrupted. I am facing this issue like so frequently it has become like a norm that pausing a downloading file will give a corrupted one for sure. And please note that other browsers don't reproduce the issue infact the links are pause supported in all aspects

Asked by Kumar Arnim 6 days ago

Last reply by Paul 20 hours ago

Firefox not responding when playing video

Recently got a new computer with Windows 11, and now whenever I try to play a Youtube video or videos on other sites, Firefox as a whole slows down. There is a delay when… (read more)

Recently got a new computer with Windows 11, and now whenever I try to play a Youtube video or videos on other sites, Firefox as a whole slows down. There is a delay when starting the video, and at times Firefox stops responding if I try to switch to another tab when this is happening. (Not always, but sometimes).

The delay can be anywhere from 5 to 45 seconds or so, and repeats whenever I pause and unpause a video, or even rewind slightly. This doesn't seem to be buffering, and videos seem to work just fine on Edge. Any idea what could be causing this issue?

Asked by goblinsforum 16 hours ago

Last reply by jonzn4SUSE 14 hours ago

Firefox is choppy all of a sudden

Firefox was working fine yesterday. But all of a sudden while playing a youtube video it started being choppy. It drops frames, scrolling and video playback are choppy an… (read more)

Firefox was working fine yesterday. But all of a sudden while playing a youtube video it started being choppy. It drops frames, scrolling and video playback are choppy and laggy, there is lag on button inputs, the system is choppy and laggy too while firefox is open, especially when video is playing. I checked the CPU and GPU usage and I can't see any spikes. I have tried refreshing firefox but that did not fix the problem.

OS is manjaro linux (gnome version) latest. Firefox is also at the latest version.

Asked by leonsuchy 1 day ago

Last reply by jonzn4SUSE 16 hours ago

Facebook page scrolls up and down automatically

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the… (read more)

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the scroll bar will go up and immediately go back down without me touching the mouse. It will continue doing the up and down scrolling indefinitely and at a high rate of speed. I have tried turning off auto scroll and smooth scrolling at the browser, but no luck. I have Windows 8.1. I have never heard of anyone else having this problem so this seemed like my only option.

Asked by PSanders10 1 day ago

Last reply by Mark B 18 hours ago

Firefox hangs up on win7

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did: turned… (read more)

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

  • turned hardware acceleration and recommended settings off
  • cleared cache and profile few times
  • offline and safe mode
  • restarting and reinstalling for few times
  • installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

Asked by alikeremozfidan 1 month ago

Last reply by jonzn4SUSE 18 hours ago

opening PDFs

Cannot open PDF from MS365/Sharepoint site. Error message: "ERROR: URL provided is expired or invalid. Please reinitiate the workflow..." Checked: 1 Other file types o… (read more)

Cannot open PDF from MS365/Sharepoint site. Error message: "ERROR: URL provided is expired or invalid. Please reinitiate the workflow..." Checked:

  1. 1 Other file types open/download correctly.
  2. 2 Other browsers open PDFs correctly.

The issue seems restricted to Firefox and PDFs.

Asked by dennis.loebs 19 hours ago

Last reply by jonzn4SUSE 18 hours ago

Need Help. Firefox would not open, deleted firefox icon, reinstalled firefox. Lost all old data/bookmarks.

Screen 1 message: firefox.exe Entry point not found. Files(x86)Mozilla.firefox\xul.dll. Screen 2 message: couldn't load XPCOM. After repeated tries to get to firefox I de… (read more)

Screen 1 message: firefox.exe Entry point not found. Files(x86)Mozilla.firefox\xul.dll. Screen 2 message: couldn't load XPCOM. After repeated tries to get to firefox I deleted the icon and re-installeed a new copy of firefox.

As my computer skills are not great my question is can any of the old data/bookmarks be retrieved? And if so

how in very simple terms/pictures.

Asked by LindaBechter 1 day ago

Last reply by RobertJ 20 hours ago

Losing internet connection

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookie… (read more)

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookies, and then reloading my open tabs, but it ends up losing the connection, just the browser itself. Other browser still works. Completely closing all tabs and restarting Firefox gets it working again, but dare I reload the previous session again, open all the tabs (acts like it's going to work), but then loses connection.

Asked by markfleener 5 months ago

Last reply by Iggy 21 hours ago

Intranet web site self signed certificate does not permanent stored to exceptions

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them ba… (read more)

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

Asked by administrator25 1 week ago

Last reply by Dropa 21 hours ago

I need to "inbox,properties, repair folder" to get e-mail. When I leave the account, the e-mail disappears

I need to "inbox,properties, repair folder" to get e-mail. When I leave the account, the e-mail disappears. This changed in the process of changing Thunderbird servers a … (read more)

I need to "inbox,properties, repair folder" to get e-mail. When I leave the account, the e-mail disappears. This changed in the process of changing Thunderbird servers a few weeks ago...

Asked by rbecker1 1 day ago

Last reply by david 22 hours ago

Thunderbird seems to have forgotten servers and/or passwords. Unable to send or receive.

Thunderbird seems to have forgotten the servers and/or the password for a couple of different emails. It asks me to enter the password. Login to account fails. Login t… (read more)

Thunderbird seems to have forgotten the servers and/or the password for a couple of different emails. It asks me to enter the password. Login to account fails. Login to server fails.

Asked by spectru 23 hours ago

Last reply by david 22 hours ago

any progress on resolving "not responding" bug in Thunderbird?

Any progress on resolving the "not responding" bug in TB? Having the message frequently in 91 and also in the beta 103. Very annoying and reduces the functionality by a… (read more)

Any progress on resolving the "not responding" bug in TB? Having the message frequently in 91 and also in the beta 103. Very annoying and reduces the functionality by at least 50%. Testing PostBox, BlueMail, and Mailbird but prefer the layout of TB. Thanks for any suggestions.

Asked by nolan78 1 day ago

Last reply by Wayne Mery 22 hours ago

Mozilla failing to start on Windows 11

I installed Thunderbird on a new Windows 11 laptop yesterday. I migrated across my folders and everything was working fine. Following a windows update I can no longer g… (read more)

I installed Thunderbird on a new Windows 11 laptop yesterday. I migrated across my folders and everything was working fine. Following a windows update I can no longer get Thunderbird to start. I've removed and reinstalled the product and I can't find a lock file.

This is the error message :-

BuildID: 20220627231524 CrashTime: 1657038227 InstallTime: 1656933944 ModuleSignatureInfo: {"A-Volute SAS":["AudioDevProps2.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["setupapi.dll","Windows.Security.Integrity.dll","wscapi.dll","dataexchange.dll","nlansp_c.dll","winrnr.dll","Windows.Globalization.dll","dcomp.dll","Bcp47Langs.dll","textinputframework.dll","Windows.UI.dll","twinapi.appcore.dll","AudioSes.dll","wsock32.dll","twinapi.dll","pnrpnsp.dll","NapiNSP.dll","directxdatabasehelper.dll","version.dll","wshbth.dll","npmproxy.dll","usp10.dll","wtsapi32.dll","mscms.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","DXCore.dll","DWrite.dll","dxgi.dll","WinTypes.dll","windows.storage.dll","winmm.dll","IPHLPAPI.DLL","dnsapi.dll","ntmarta.dll","kernel.appcore.dll","mswsock.dll","winsta.dll","CRYPTBASE.DLL","msasn1.dll","bcrypt.dll","cfgmgr32.dll","devobj.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","ucrtbase.dll","bcryptPrimitives.dll","msvcp_win.dll","wintrust.dll","win32u.dll","crypt32.dll","ws2_32.dll","combase.dll","clbcatq.dll","psapi.dll","sechost.dll","kernel32.dll","rpcrt4.dll","shlwapi.dll","SHCore.dll","gdi32.dll","nsi.dll","msctf.dll","oleaut32.dll","shell32.dll","advapi32.dll","user32.dll","ole32.dll","imm32.dll","msvcrt.dll","ntdll.dll","Rstrtmgr.dll","webauthn.dll","dbgcore.DLL","resourcepolicyclient.dll","dbghelp.dll","NTASN1.dll","ncrypt.dll"],"Mozilla



Corporation":["thunderbird.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release StartupTime: 1657038212 SubmittedFrom: Client Throttleable: 1 URL: UptimeTS: 15.0 Vendor: Version: 102.0 WindowsErrorReporting: 1

This report also contains technical information about the state of the application when it crashed.

Asked by hywel.john.moore 1 day ago

Last reply by david 23 hours ago