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Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 5 hours ago

deletion of my firefox account with the username d2onovangregg@yahoo.com is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have acc… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 9 hours ago

Cancelling Mozilla VPN subscription when no subscription listed and no app installed

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle wit… (read more)

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle with pancreatic cancer on 7/5/2021. I want to cancel this subscription, but I don't see it listed as a subscription in her Firefox account screen, and I have no idea if (or where) she installed the app. Neither Firefox nor Mozilla list an actual phone number one can call if one runs into an issue like this, so that adds to the nightmare of losing a woman I knew and loved for 41 years. Though I am posting this question from Judy's account, judith.goldstein09@gmail.com, I am her husband, Mark Goldstein, and my email address is mngold1@comcast.net. Can someone please help?

Asked by judith.goldstein09 23 hours ago

Google services not working sometimes

Hi! Some days ago I started experiencing problems to load Google service webpages. For example sometimes youtube tells that there is a connection problem, when loading gm… (read more)

Hi! Some days ago I started experiencing problems to load Google service webpages. For example sometimes youtube tells that there is a connection problem, when loading gmail I get " has experienced a network protocol violation that cannot be repaired". When I use other browser I can access to that services with no problem. I am in linux, and I have tried disabling all the add-ons, starting in "safe-mode" and rebooting my computer. At the beginning everything works fine, but after some time starts failing. I have tried with different Firefox versions, and the problems persists.

Asked by inaki6martinez 1 week ago

Last reply by inaki6martinez 1 day ago

Drag/drop e-mail or attachment from Microsoft Office to Firefox

Hello all, Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser. When drag/dro… (read more)

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Asked by Wouter Moed 1 month ago

Last reply by Wouter Moed 2 days ago

Email address of Firefox Sync Account does no longer exist

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account year… (read more)

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Asked by karl.schwerdt 3 days ago

Last reply by karl.schwerdt 2 days ago

Firefox got uninstalled during a Thunderbird update by Mozilla Maintenance Service

Hello, Thunderbird got updated to 78.12.0 by Mozilla Maintenance Service this morning and I believe Firefox got uninstalled by accident during the process. The reason I t… (read more)

Hello,

Thunderbird got updated to 78.12.0 by Mozilla Maintenance Service this morning and I believe Firefox got uninstalled by accident during the process.

The reason I think it got deleted by MMS is because in `C:\Program Files\Mozilla Firefox` I could see a single file named `tobedeleted` and when I read the log located at `C:\Program Files (x86)\Mozilla Maintenance Service\UpdateLogs`, the last two lines were : NS_main: unable to remove directory: tobedeleted, err: 41 NS_main: directory will be removed on OS reboot: tobedeleted

Luckily my `%APPDATA%\Mozilla\Firefox\Profiles` were not affected by this issue and I managed to recover my data by reinstalling Firefox.

Best regards,

Tolga Taluy

Asked by tolga.taluy 3 days ago

how to set auto proxy for all users on Mac

I am wanting to deploy Firefox v90 on Mac at work. I need to have the proxy set as auto for all users as some of the machines are macbooks that are taken off site. In wi… (read more)

I am wanting to deploy Firefox v90 on Mac at work. I need to have the proxy set as auto for all users as some of the machines are macbooks that are taken off site.

In windows you just need to edit the mozilla.cfg and set proxy type to 4

On the Mac there only seems to be a prefs.js in the user library

Something needs to be in the application content folder...

Asked by GerardKean 3 days ago

I am not able to access the website which has embedded links.

I am not able to access the website which has embedded links. when i try to clear everything and selected never remember history. After that also i could not access the … (read more)

I am not able to access the website which has embedded links.

when i try to clear everything and selected never remember history. After that also i could not access the trusted website. could you please explain what can i do for the below error ?

this is the error i am getting, Firefox Can’t Open This Page

To protect your security, login.microsoftonline.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

Asked by keerthihana7 4 days ago

Firefox will not save passwords

I currently have FF 90.0 (64 bit). Three updates ago (several weeks) all my passwords disappeared. They are not in another profile. I can't save any passwords either. … (read more)

I currently have FF 90.0 (64 bit). Three updates ago (several weeks) all my passwords disappeared. They are not in another profile. I can't save any passwords either. How can I fix this? Thanks

Jim

Asked by theelevatorguy 6 days ago

Last reply by theelevatorguy 4 days ago

Email From Mozilla

Good morning. I unsubscribed from all communication from Mozilla Firefox. I clicked the unsubscribe link at the bottom of every email I received and yet, since this past … (read more)

Good morning. I unsubscribed from all communication from Mozilla Firefox. I clicked the unsubscribe link at the bottom of every email I received and yet, since this past Saturday, I am STILL getting email from Mozilla. I even changed my email address and unsubscribed again but since Saturday there are 3 more emails from Mozilla in my mailbox. I want it to stop but there appears nothing else I can do, I already unsubscribed from everything I could find. Not really a fan of unsolicited email and I don't give my email address out because of it. I don't expect it from Mozilla which is supposed to be all about security and privacy. I am not subscribed to firefox account tips. I posted a few images to show what I am talking about.

Thanks

William Doyle

Asked by irish011071 4 days ago

Password gone after update

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest fire… (read more)

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest firefox update. How to get the saved username/password back?

Asked by osamamaqbool1 4 days ago

Firefox runs extremely slow and I cannot use it on FaceBook at all because of this.

For 3 days now, I have not been able to view or use anything in my Facebook account. The page would drop the internet because it was too slow. I have tried various thing… (read more)

For 3 days now, I have not been able to view or use anything in my Facebook account. The page would drop the internet because it was too slow. I have tried various things from support and also received 1 from the community. it has not worked so I am going to switch to Microsoft Edge because I did not experience this problem with ME. I have used Firefox for years but the slowness is very annoying. I will try it again in the future. Thank you

Asked by Rosekeller74 6 days ago

Last reply by Rosekeller74 4 days ago

I cannot log onto accounts.firefox.com

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried t… (read more)

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried to use a recovery code to reset my account in an attempt to restart it like a computer but that does not work. I cannot add 2AF to my account. Any help appreciated. It also seems to be recognizing a email that I no longer use. I have had this problem in the past but ignored.

Asked by Noah Pederson 6 days ago

Last reply by Noah Pederson 6 days ago