All Products Support Forum

I had moved the .thunderbird folder and created a symlink. It worked, but was slow, and sometimes had issues. Regardless, at some point, something got corrupted and it ask me to create a new account rather than showing all my old ones. I was able to import into seamonkey and it has all my accounts and folders. Thunderbird has the emails e.g. if I search it will pop, but the accounts/folders aren't showing. I might have updated Thunderbird as well but I can't tell you if that was part of me trying to fix or before, possibly a cause?

%du -h --max-depth=0 .mozilla/seamonkey/5acxdfjg.default 9.2G .mozilla/seamonkey/5acxdfjg.default %du -h --max-depth=0 .thunderbird/68hg5gdd.default-release 21G .thunderbird/68hg5gdd.default-release

I need to get this fixed. I don't want to move either profile completely as I don't have a large drive anyway and now, many of the emails are duplicated. Can I try replacing files? Which file(s) hold account info... even if I try importing...I need to avoid moving emails.... I'll just run out of room...maybe it was while updating... I just don't know it's been a few days...

Can someone confirm that the default-release directory ...is the profile directory? This help isn't organized well, so searching brings up old answers that may or may not be valid for my release. I know, I have the information and I don't want to start over...

%lsb_release -a Distributor ID: Ubuntu Description: Ubuntu 22.04.3 LTS Release: 22.04 Codename: jammy %thunderbird -v Thunderbird 115.4.3

All of a sudden all of my Comcast accounts are receiving the message: "Alert from account XXXXXX: Temporarily blacklisted IP Address - Try again later". Contacted Comcast and elevated all the way up to the top technical group and was told it was a Thunderbird issue. Tried resetting passwords, etc to no avail.

After applying the latest updates to Ubuntu 22.04.3 LTS today, I find that ThunderBird will load and then enter a busy state where the system asks if I want to terminate or wait for ThunderBird.

After waiting quite some time, it is apparent that perhaps it is in vain. I have tried a few different versions: The initially installed: 115.5.0 The latest: 121.0b1 and previous: 115.4.3

All seem to exhibit similar behavior with my previously working profile.

The program loads, the preview screen draws, an open tab appears to try to load, and a few seconds after launch, things hang up.

Anyone else noticing issues?

My thunderbird works okay, but when I select emails from imbox folder to delete it takes too long. I researched to find the problem and the only option I found was to add an exclusion to the profile folder on my windows security antivirus. Now I can select emails from the imbox and delete them without a problem, but my concern is if I will be vulnerable to virus.

Hello

I had no issues with Coudflare and Thunderbird until I installed an Origin Certificate on my server. Now Thunderbird can't fetch emails. I can send emails but a copy isn't saved the Sent folder (see attached). It seems it can't communicate with mail.learnmuscles.com

For the moment I need to go to Webmail to access emails.

Please help!

Yanik

Hi All,

Hope it was good Thanksgiving for those who celebrate it.

Just reporting in again. TB Ver 115.5.0 on Windows 7 is still crashing (hanging).

When bringing TB into Focus, TB Dialog box is all white, with the usual blue circle spinning around.

Thank you !

I just installed Thunderbird for the first time...

it didnt even download at 1 time from gmail

i am now getting a timeout issue for trying to send my first e mail... I CANT EVEN ADJUST ANYTHING to be able to try again with more time...

and i thought Thunderbird was supposed to be better than outlook... HMMM

i have the latest version of TB with win 10

i want to be able to send e mail without time out issues this is thanksgiving geez

HELP!!

I installed a new Thunderbird because my 12 year old installation had 187 GB!!! Then I saw that the new installatinio is growing!! every day about 2 GB. The growing thing is imapMail ... I have only ca 1500 mails.

How do I delete Newsgroup settings? My mail provider has no longer newsgroups. When I try to download mails ... the only thing I get is can not download from newsgroups then the proces 'stalls' and I can't download my mails as I am used to do. I run MacOS 10.12.6 and Thunderbird 115.5.0 Thanks in advance BR Lars

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your updates but I'm really regretting this one. Can you help me not switch over to chrome? Maybe you're already aware of this bug and will have it fixed soon.

duplicate of /questions/1432058 thread.

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at allI am at a bit of a loss, any ideas?

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on Firefox Beta app and Firefox Nightly. All other applications work as expected with full internet access on mobile data. The same pages/addresses respond as expected on Chrome and the built-in browser.

Simply put, all Firefox apps have no internet connectivity on mobile data.

Solutions I've attempted with no success or change: Re-install Firefox. Logging out of Firefox Sync. Clear Firefox data and cache. Disabling tracking protection. Disabling HTTPS-only mode. No proxy settings are enabled. Confirmed Firefox application has mobile data network privileges. Disabling, re-enabling mobile data network privs. Installing Firefox Beta and Firefox Nightly; same issue.

Another possibly related issue: Firefox does not follow routes from a Cisco AnyConnect VPN on my phone. Opening pages/IP addresses routed through the VPN are rejected or timeout as if the VPN is not active at all. The same pages/addresses respond as expected on Chrome and the built-in browser. This occurs over Wi-Fi as well, of course nothing works on mobile data as described above.

Device: Oneplus 8T (KB2003) OS: OxygenOS 13.1 (Android 13) Firefox version: 117.0.1

I usually switch between profiles using the profile manager, but today there was a profile that I couldn't start. It looks like the profile has a master password enabled.

New profile → Load the problematic profile settings → Successful startup → Enable master password → Unable to start.

Hi! So, I don’t really know what I did but I tried opening Firefox and it says Your Firefox profile cannot be loaded. It may be missing or inaccessible.. I tried reinstalling it and it shows the same error. How do I fix this?

I have used TB for years but since a few days ago I can not send emails via my TB. I get following error message : Afsendelse af meddelelsen mislykkedes. Der opstod en fejl under afsendelsen. Mailserveren svarede: Must issue a STARTTLS command first. Kontrollér om din mailadresse er rigtig i dine kontoindstillinger og prøv igen.

Hope you can help on this. Kim

When I open Firefox after starting my computer, all of my tabs from the previous session are automatically restored, and they take several minutes to load. I don't have the "Open previous windows and tabs" setting enabled. Is there a way to stop Firefox from loading these tabs each time I open the browser?

I'm using Firefox 103 on KDE neon 5.25.

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117