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  • Solved

Unable to sign in to Mozilla account for Firefox Sync.

I'm trying to log into this page: https://accounts.firefox.com The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click a… (read more)

I'm trying to log into this page: https://accounts.firefox.com

The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.

I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.

This is a completely fresh install of Firefox, on a completely fresh install of Windows.

Asked by hdonnell78 1 week ago

Answered by hdonnell78 18 minutes ago

  • Solved

Google search stops working intermittently in Firefox

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from M… (read more)

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from Mozilla. Please fix this. It wasn't an issue before.

Asked by Scott Provencal 5 months ago

Answered by Scott Provencal 4 months ago

  • Solved

Can't download synced bookmarks to Firefox on a new Windows 11 computer

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the … (read more)

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

  1. 1: Is it possible to get my old bookmarks from the cloud?
  1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

Asked by Mark 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

can't select text to copy it

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, i… (read more)

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, if I just right click on the page and select "highlight all" FF wont highlight it, is there a setting for this or a extension I can download? (in the picture the the rad text is also a link, I need to copy the number portion)

Asked by smotedown 4 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

copy and paste problems in CardBook

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderb… (read more)

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderbird had updates and so had windows. I am on Thunderbird 128.5.2esr and Windows 11 and firefox 133.0.3 I used to be able to select a word or many words and then right click. Then copy or paste would show up as option in a list. Now no list shows up. But control c and control v sometimes works. If I control c and control v within the note that works. I can copy from something like Word and control c and paste using control v and vice versa. But if try control c in notes and then control v in website that does not work. And that is what I use most.

Asked by tina589 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Error message

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appear… (read more)

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appears to be used by AWS. I am not a member of AWS and do not know why this is happening. My bank told me it was "something in my computer," and that their website was up and running. On my older computer, I used Mozilla, and never encountered such a problem. I would appreciate directions and advice.

Asked by NonTechieHere 1 month ago

Answered by NonTechieHere 1 month ago

  • Solved

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (read more)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (read more)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Asked by Kirk Kettinger 1 month ago

Answered by Kirk Kettinger 1 month ago

  • Solved
  • Archived

Playstation Can't Connect to the server

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but… (read more)

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but that didn't work. I uninstalled it and deleted all mozilla folders in appdata, then tried again without signing in to my mozilla account on a fresh install but i'm still having the issue. It might be a windows configuration issue because I don't see why this would work on edge but not on firefox. I've tried disabling all cookie and tracking protection features but I still have the same issue.

Asked by hts739 6 months ago

Answered by hts739 6 months ago

  • Solved

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (read more)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 1 month ago

Answered by I_Rufus 1 month ago

  • Solved

This error comes up everytime my computer turns on or wakes up

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I d… (read more)

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Asked by PhaedraFlux 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved
  • Archived

Disappearing Bookmarks Sidebar

Everytime I load Firefox the bookmarks sidebar is not shown. Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for … (read more)

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

Asked by IanM 6 months ago

Answered by IanM 2 months ago

  • Solved

Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (read more)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Asked by yckmciaiy 1 month ago

Answered by yckmciaiy 1 month ago

  • Solved

Blurry font rendering

I just installed Firefox. What I noticed right away while using it was that fonts were very blurry/hard to read on all web pages, and even in firefox's menus and URL bar.… (read more)

I just installed Firefox. What I noticed right away while using it was that fonts were very blurry/hard to read on all web pages, and even in firefox's menus and URL bar.

I attached two pictures, one is a screenshot in Firefox, and the other is a screenshot in Brave. (All chromium web browsers I have tried don't have firefox's font problem)

Asked by Waseem 1 month ago

Answered by Waseem 1 month ago

  • Solved

The page goes to the main page by itself.

I have a problem on the aliexpress website. (in other browsers everything works fine) When I open tabs with goods on aliexpress. and start switching between them, then at… (read more)

I have a problem on the aliexpress website. (in other browsers everything works fine) When I open tabs with goods on aliexpress. and start switching between them, then at the moment of switching to another tab, my previous tab itself is updated and opens the main page. And there is no way to even press the “Back” button. The browser seems to reload the page completely. The chatgpt was unable to find a solution. All hope is on you. There are no errors. It's just that the aliexpress page reloads by itself when I switch to any other tab.

Asked by bolsosh 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved
  • Archived

Youtube comments are gone

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that help… (read more)

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that helps with anything.

Asked by Max Peckhart 6 months ago

Answered by cor-el 6 months ago

  • Solved

Can't edit Blogger posts in Firefox

A few days ago I changed to a new computer. On my old Windows 11 computer in Firefox I could sign in with my [edited] @gmail account to my Blogger blog, see the New Pos… (read more)

A few days ago I changed to a new computer.

On my old Windows 11 computer in Firefox I could sign in with my [edited] @gmail account to my Blogger blog, see the New Posts page, edit my posts, post new posts and see the sign out option.

But on my new Windows 11 computer in Firefox I can sign in with my [edited] @gmail account to my Blogger blog, see the New Posts page, but I can't edit my posts. I am signed in but Firefox doesn't show the sign out option.

Whereas on my new computer in Chrome I can sign in with my [edited] @gmail account to my Blogger blog, see the New Posts page, edit my posts, post new posts, and see the sign out option. As always.

In Firefox it says there is something wrong with my [edited] @gmail account and to refresh it or change to another account. I don't now how to refresh it and changing to another Gmail won't work. But it lets me in to my blog's New Posts page!

How can I in Firefox on my new computer edit my posts and see the sign out option, as before and as always in Chrome?

Asked by Stephen Jones 2 months ago

Answered by Stephen Jones 2 months ago

  • Solved

how to add extension icon to toolbar

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that … (read more)

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that this extension icon can be added to the tool bar. I look forward to anyone's comments. Thanks

Asked by arejfour 5 months ago

Answered by cor-el 5 months ago

  • Solved

WSJ Site only works in Private Browsing correctly

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions lis… (read more)

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions list and turning off protection in regular mode and it does not work. Private Browsing works out of the box no issues.

The main way to know if you have issues is do you see the stock ticker near the top of the webpage, your name with account info, and some drop down windows. The Live Update sub-websites are broken. I think WSJ on some sites like those thinks I'm not logged in or can't verify I'm logged in.

Its weird. I've had similar things on FireFox before, what is regular mode doing? Why does Private browsing work? Can I somehow "force" the same settings in a regular windows on a per Website basis? This doesn't seem possible at this point.

Asked by Justin 2 months ago

Answered by Justin 2 months ago